Virgin Media Discussion Thread

Swifty55 · 2 Dec 2016 at 09:15

Anyone know how long it is for VM to consider you a new/returning customer from cancelling a service?

Glanza · 2 Dec 2016 at 10:59

Swifty55 said:
Anyone know how long it is for VM to consider you a new/returning customer from cancelling a service?

I've been gone just over a month and classed as a new customer when I signed up again.

Swifty55 · 2 Dec 2016 at 11:18

Glanza said:
I've been gone just over a month and classed as a new customer when I signed up again.

Yeah.

I've just signed up for the 50Mbps broadband only as I've still got 10Months left with BT.

Would have gone full package but can't justify paying £100 + for 2 internets, 2 TV packages and 2 phone lines....

BananaDunka · 2 Dec 2016 at 11:20

NexusK said:
12mb is the correct upload speed for the normal 200mb, it's only the more expensive 'gamer' 200mb package that gets 20mb upload.

Well that's naff!

Tephnos · 2 Dec 2016 at 11:27

Those tests above should be Grade A's, assuming no packet loss.

Go onto IE and let Java do it's thing.

See:

BananaDunka · 2 Dec 2016 at 11:30

You'll only get A if you have JAVA installed, most of us don't have it installed because it's not needed in the modern web and only increases a security risk, and there's nothing more tedious than updating JAVA every few weeks when they roll up a patch update.

Tephnos · 2 Dec 2016 at 11:47

Unfortunately I'm a CS student so I need Java.

Etheco · 2 Dec 2016 at 11:49

Just upgraded to 200Mb gamer, Didn't realise the upgrade was straight away, within 5mins the router rebooted its self and i now have the better upload.

And no throttling woop!

BananaDunka · 2 Dec 2016 at 11:55

Hmm I might upgrade to gamer then, often I've found traffic management (especially on usenet during peak hours) throttles other machines. So if I start a download, it throttles to 1.5MB/s in the evening, and then affects every other machine as the line gets throttled.

So Gamer package removes this it seems?

Tephnos · 2 Dec 2016 at 12:12

Had bad IS VMs traffic shaping at peak hours?

The 200Mbits you guys get doesn't seem so great if it can do stuff like what mrk describes.

Etheco · 2 Dec 2016 at 12:17

mrk said:
So Gamer package removes this it seems?

Yes it removes the traffic management and increases the upload from 12 to 20.

Swifty55 · 2 Dec 2016 at 12:23

Unless you do a lot of uploading, you will not notice the traffic management...

BananaDunka · 2 Dec 2016 at 12:31

It's not the uploading, it's downloading. NZB gets throttled to 1.5MB/s and chokes the line during peak hours. With traffic management removed, I could download stuff on usenet much faster without having anything choked during peak hours.

I phoned up VM to enquire about a deal and they offered me the Gamer package for £3 extra a month for 6 months, after which I can phone up again to get the latest deal.

They need to send me a Hub V3 though as the V2 apparently doesn't support the gamer package. That's arriving on Tuesday. I hope it has modem only mode...

Sp00n · 2 Dec 2016 at 13:11

VM isn't supposed to be throttling downloads?

BananaDunka · 2 Dec 2016 at 13:16

Maybe not for standard downloads, but nntp on ports 563 and 443 are being throttled at peak times. It maxes out at 1.5MB/s, soon as late evening comes around it shoots back up to 25MB/s.

Rainmaker · 2 Dec 2016 at 13:18

Sp00n said:
VM isn't supposed to be throttling downloads?

They have removed download STM (i.e. slowing down your connection when you go over xGB per hour during 'peak' time), but they still shape Usenet and torrent downloads.

Horse's mouth.

Sp00n · 2 Dec 2016 at 13:19

Weird, page doesn't state anything about shaping downloads.

In addition to this, we also apply a temporary speed limit to all peer-to-peer and Newsgroup traffic during peak times to ensure that they do not slow the network down for everyone.

I guess "all traffic" means up + down even though it states twice prior to that that they only shape uploads.

Swifty55 · 2 Dec 2016 at 13:28

mrk said:
Maybe not for standard downloads, but nntp on ports 563 and 443 are being throttled at peak times. It maxes out at 1.5MB/s, soon as late evening comes around it shoots back up to 25MB/s.

You still getting full speeds on other downloads?

Most ISP's throttle p2p networking.

Just use p2p in off peak?

BananaDunka · 2 Dec 2016 at 13:54

Swifty55 said:
You still getting full speeds on other downloads?

Most ISP's throttle p2p networking.

Just use p2p in off peak?

Everything else is fine yes, just usenet being throttled. Sometimes I don't want to have to wait until off peak hours, that's the point here. £3 extra month to have that luxury is worth it for me.

pinki104 · 2 Dec 2016 at 13:59

Dont have an option for the gamer package in my area but to be honest i have never noticed limited speeds although i dont use usenets.