Virgin Media Discussion Thread

izzop

izzop

izzop

Associate
Joined
7 Jul 2009
Posts
2,389
Location
Wiltshire
L33 said:
Noticed a VM engineer was doing something at the green cabinet over the road on Friday, since he left I've no internet, TV or phone :rolleyes:
Phoned VM who went through the usual troubleshooting, then arranged an engineer for the earliest appointment - 12 days!?! Seriously VM, 12 days wait for a total outage?
Click to expand...

That really is poor.

I'm not sure, but surely for a period that long you should be compensated?
 

wam7

wam7

wam7

Permabanned
Joined
21 Oct 2002
Posts
2,573
Location
U.K
Trig said:
Yeah, compensation, I've had crap internet for a while and got a stonking £8.80...
Click to expand...
It really does depend on who you get on the other end of the phone. I got £11.25 for every month I had issues which came to £56.25 in total. What you got is pitiful.
 

Pyr0m@nI@]{

Pyr0m@nI@]{

Pyr0m@nI@]{

Associate
Joined
31 Oct 2005
Posts
1,391
Location
Wirral
wam7 said:
It really does depend on who you get on the other end of the phone. I got £11.25 for every month I had issues which came to £56.25 in total. What you got is pitiful.
Click to expand...

Yep, I recently had a £75 credit added to my account due to the faults on the line.
There's an estimated fix date of the 28th december and i've been told to call back again after that if I still have problems. presumably to be fobbed off again with another date and more comp
 

BananaDunka

BananaDunka

BananaDunka

Man of Honour
Joined
18 Oct 2002
Posts
100,430
Location
South Coast
Looks like VM have disconnected my line as the delivery date of the V3 hub is today, the upgrade means a new 12 month contract, and as of midnight I've had no connection.

Hope their activation line is open at 6:30PM tonight when I get home and plug the V3 in...
 

Glanza

Glanza

Glanza

Soldato
Joined
13 Mar 2007
Posts
13,557
Location
South Yorkshire
mrk said:
Looks like VM have disconnected my line as the delivery date of the V3 hub is today, the upgrade means a new 12 month contract, and as of midnight I've had no connection.

Hope their activation line is open at 6:30PM tonight when I get home and plug the V3 in...
Click to expand...

Automated now, you ring up and put your account number in and it 'sends a signal' leave for 30min then up and running if all good. Mine didn't and I had to ring Tech Support to get them to push a new config file down.
 

Josh

Josh

Josh

Underboss
Joined
23 Oct 2013
Posts
11,355
Location
Guildford
Last 3 nights my 200mb down has dropped to 1-2mb down.

Reset the box, still slow - reset the box by logging into the router, still slow - go onto VM and "test the line" leave it 10mins and reset by a full power off and on, back to full speed.

Annoying.
 

Mujja

Mujja

Mujja

Soldato
Joined
7 Jan 2003
Posts
3,210
Location
Offline
mrk said:
Ah that's good then, hope all goes smoothly!
Click to expand...

I need a better wireless router and have been thinking of upgrading the BB package to get the SH3, I read the Wifi performance is good. Currently have the SH1 in modem mode with a Netgear WNDR3700. If you give it a test before switching to modem mode let me know how it performs.

I don't have any NZB throttling on port 563. I usually download off peak but when I've downloaded in the evening it's been maxed all the way.
 

BananaDunka

BananaDunka

BananaDunka

Man of Honour
Joined
18 Oct 2002
Posts
100,430
Location
South Coast
Hmm I don't really have any wireless issues with either hub or router really as the location of comms is dead centre of the whole house, so even 54G reaches every corner, so not sure if my tests would be valid for your usage scenario?

Anything specific to check? I won't have time to test anything until very late as am off to cinema almost immediately afterwards!
 

pc-guy

pc-guy

pc-guy

Soldato
Joined
29 May 2005
Posts
4,899
probably doesn't help anyone. but my past experience with VM in terms of outage or slow speeds on the line (1-2mbps) is that the problem is capacity. they just have too many people connected in one exchange and they don't like to admit it. Also the problem is chronic, such that VM don't actually upgrade their exchange to enable more capacity.

this is certainly the case in my area which is London as my issue with VM was over a 4 year period and on two separate occasions.

they didn't offer me much either in terms of compensation either. they basically refunded my internet based on a daily rate and still charged me for the line rental/TV package etc. I found them utterly disgusting in terms of services.
 

BananaDunka

BananaDunka

BananaDunka

Man of Honour
Joined
18 Oct 2002
Posts
100,430
Location
South Coast
Ok so the whole ordeal took an hour+ of faff and bending over the corner sofa like an absolu6e chav, but I'm here!

The Hub v3 didn't actually arrive yesterday, it came today, and took an hour to download and install its firmware settings :/

I tried out the Wireless on the hub and it connected to my phone at 700Mbps from another room, 866Mbps from the same room as the hub. Maxes out the connection, well, at least seems capable enough within the realms of however fast speedtest.net decides to be during peak hours I guess.

I've switched it to modem only mode as the long range wifi on 5GHz is stronger (400Mbps from across the whole house).

Question, I note that my downstream has 12 active channels, highest noise level is 40.3dBmV, the upstream has 2 channels, both at 47.8dBmV.

I thought the Hub 3 was capable of 24 channels down and 8 channels up?

My max traffic rate is set to:
Down: 230100000
Up: 22000000
 
You must log in or register to reply here.
Back
Top Bottom