Western Digital RMA annoyance

Nikumba

Nikumba

Nikumba

Soldato
Joined
4 Dec 2002
Posts
4,015
Location
Bourne, Lincs
Well I have 2 36Gb raptors in RAID 1, once of them the plastic round the sata connect came adrift, god knows how, so did advacned RMA to western digital.

Got the new drive today and they have send me out a 160Gb Raptor only made for HP and Dell by WD. So I thought I would check its warrenty, and it has one till 4/3/08 so assuming its in US date that gives me 4 months of warrenty!!!! Not happy since the raptor sent back had a warrenty till 09/2009

So now I am unable to continue to use my RAID 1 setup, but got a bigger drive, but bugger all warrenty on it.

Ive emailed WD at my annoyance at this, but see what they come back with.

So anyone else had this happen to them before?
 
They must have made a boo-boo as normally the warranty from the old drive would be transferred to the new.
 
Once your email is actioned, they will extend the warranty to match your old drive. It happened to me; an email later, it was all sorted.

EDIT: this is now an excuse for you to buy a matching 160GB raptor drive and sell the 36GB one.

Also, could you still not run in RAID1, using 1 36GB hard disk and 1 160GB hard disk?
 
Ah ok I will await there response.

I don't think you can do RAID 1 with mismatched drive sizes.

The problem with getting a second 160Gb is that I cant, these were only made for HP and Dell for their high end systems, there are some on the yank ebay site, but no official shop can sell them due to them not being a main part of Western Digital.

Model of them is WD1600ADFD I mean they are not even listed on WDs website.

Cheers

Kimbie
 
Nikumba said:
The problem with getting a second 160Gb is that I cant, these were only made for HP and Dell for their high end systems, there are some on the yank ebay site, but no official shop can sell them due to them not being a main part of Western Digital.

Model of them is WD1600ADFD I mean they are not even listed on WDs website.

Cheers

Kimbie
Click to expand...


Once your warranty is sorted, sell it. With the funds you get from it, go buy yourself another 36GB raptor. People will pay good money for your drive.
 
Don't bother waiting for an e-mail response. They took 20 days to respond to my web query. I ended up calling them. I sent my disk back two weeks ago. They e-mailed me to say that they had received it. I'm still waiting for the replacement!
 
fluff said:
Don't bother waiting for an e-mail response. They took 20 days to respond to my web query. I ended up calling them. I sent my disk back two weeks ago. They e-mailed me to say that they had received it. I'm still waiting for the replacement!
Click to expand...

Things have clearly become quite lax. Why dont you guys do an advanced RMA? You phone them up, give them the details of the drive, your name, address and credit card. They then send the hard disk out (within 72hrs, in my experience). You then take out the refurbed drive out of the box and put the old (defective) one in and send it back (usually costs around £7 at the post office).

If they dont receive your defective drive within 30 days, your credit card is charged for an agreed amount.
 
humax - thanks for that. Must admit I did look on there but couldn't find it so thankyou for that.

sunama - I always do an advanced replacement that is how I ended up with a different drive size.

So the question is now do I:

1) Flog the 160Gb and buy another 36Gb?

2) Install Vista on the 36Gb and games on the 160Gb?

How much faster are Raptors when striped?

Kimbie
 
Had I known it was going to take 2-3 weeks to even get a response out of them I would have used an advanced RMA. Their current turnaround speed is appalling. Do they really have that many disks to test? :(
 
Well. i have just sent my 150 GIG raptor back. and looking at the RMA page on there site it looks like there going to send me a 160 GIG raptor back. but thats a good thing for me as it means a extra 10 GIG for free:D
 
You must log in or register to reply here.
Back
Top Bottom