Western digital

shifty · 9 Jan 2008 at 18:20

Hi I was wondering if anyone has tried asking WD a question and if so how lond did they wait for a response

Dano · 12 Jan 2008 at 11:12

Did you ever get a response? I just had to submit a question myself.

shifty · 12 Jan 2008 at 12:27

No still waiting at nearly 3 weeks now :mad:

Dano · 12 Jan 2008 at 13:16

Youch...

Greenlizard0 · 12 Jan 2008 at 17:21

Lol I suppose I'm still waiting for about 5 years then...

Thebug · 12 Jan 2008 at 18:18

WD are useless it took them 3 weeks to update there system to say they had received my hdd back when i had to rma it

Skeeter · 12 Jan 2008 at 21:24

What question did you ask?

shifty · 13 Jan 2008 at 15:34

My question was (Hi I am having trouble with my WD Raptor I have 2 and when I try and configure them in raid 0 one of the drives shows a critical error then is undetectable causing the system to crash. I have confirmed the drive that has the fault and recently bought a 3rd identical drive which functions perfectly.
Ive tried running Data Lifeguard Diagnostics but I get a blue screen and it crashes the system.
Can you please advise on what I can do.)

I would just RMA the drive but I cant find any errors with the dos version of lifegaurd so they may just send it back.

Dano · 24 Jan 2008 at 00:32

Still waiting here, you get any response yet shifty?

shifty · 24 Jan 2008 at 17:28

Nope I even posted the question again ,
these guys are well a number of words I cant say on this forum!!!

shifty · 31 Jan 2008 at 16:29

Still waiting

C4EVA · 31 Jan 2008 at 21:42

Just zap it and send it back :confused:

Easy peasy

shifty · 1 Feb 2008 at 19:15

Zap it? how?

Dano · 1 Feb 2008 at 23:54

Just got a response...

We apologize for the delay in responding to you. Due to heavy volume, we are currently beyond our normal turnaround of 1 business day.

We realize that some of you may have already found the answers to your questions. In an effort to respond to your needs more efficiently, please do one of the following:

If you have already found the answers to your questions and DO NOT REQUIRE a response from us, please DO NOT REPLY to this email.

If you have not found the answer(s) to your question(s) and DO REQUIRE a response from us, please REPLY to this email. In your reply, you can just state that you still need an answer to your questions. If you do not respond to this email, we will assume that you do not require a response from us.

Thank you for your patience and understanding

Sigh...

yantorsen · 2 Feb 2008 at 00:07

shifty said:
Zap it? how?

Magnets.

But don't do it, they probly won't accept it.

sammie377 · 2 Feb 2008 at 00:59

Dano said:
Just got a response...

Sigh...

They deserve to go out of business what a crap attitude, I look for things like this and then it helps me decide on my purchases, I call it voting with my wallet

Hope you all get sorted soon and Hitachi have superb service I've had a problem in the past and had a response within 3 hours then I replied and had a further response within 4 hours, that's what I call good service.

Dano · 2 Feb 2008 at 15:57

Yup, I'll be avoiding them from this point forwards.

shifty · 2 Feb 2008 at 17:22

Yep I just got this to.

We apologize for the delay in responding to you. Due to heavy volume, we are currently beyond our normal turnaround of 1 business day.

We realize that some of you may have already found the answers to your questions. In an effort to respond to your needs more efficiently, please do one of the following:

If you have already found the answers to your questions and DO NOT REQUIRE a response from us, please DO NOT REPLY to this email.

If you have not found the answer(s) to your question(s) and DO REQUIRE a response from us, please REPLY to this email. In your reply, you can just state that you still need an answer to your questions. If you do not respond to this email, we will assume that you do not require a response from us.

Thank you for your patience and understanding

And I am definatly not impressed I just wish another company would produce a fast gaming drive.

smsmasters · 2 Feb 2008 at 17:47

You need some super strong magnets to destroy a hd.

shifty · 2 Feb 2008 at 18:07

Im an electrician so I could just hook it upto a 3phase supply that should just be enough to fry it .