@vorm....
Be
very careful if you have cancelled an order and then immediately reordered another laptop with a change to its spec.
I ordered the one I posted above yesterday morning just after 09:30am.
After reading through the receipt I was emailed, I realised I had forgotten to increase the screen res to the 1440x900.
When I called them up I was told that once a build was configured and ordered it could not be changed.
The only thing the woman said she could do was cancel the order and then I would need to re-order with the changes I wanted.
I said that would be fine and she passed me onto the sales team. I re-ordered with the screen res change and I asked 3 times for assurance that the first laptop would be cancelled and not delivered or charged for.
I was told it would not be charged for nor delivered.
I checked my business bank account this morning to find I had been debited for two laptops at over £700 each.
Called them back today and challenged them about this. I was told that the first order was definately cancelled ( and logging into my account on the Dell business site it appears to have been cancelled indeed ) but for some reason my business account has been charged twice for the one I re-ordered as well as the one that was cancelled.
I'm waiting on them calling me back as the rep I spoke to took my details and said she would need to contact their finance department.
A bit of a mess really, as that business account has various other payments that will be coming off today and later this week and I'm £700 down because of this.
Sorry to rabbit on, just a "heads up" m8, keep your eye on your bank account.
I'll post back once the woman calls me back, hoping she wont take too much longer, its already been an hour.
