Your Funniest Helpdesk calls....

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8 Jun 2005
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I had someone phone me up the other day because they couldn't log into their laptop....

The reason they couldn't log in was because they had worn off their finger prints doing DIY!!! LOL :D

I couldn't help but laugh! He found it quite amusing aswell luckily.

I'm sure many of you will have had some very funny/stupid calls coming in....share them in here :)

Cheers,

G
 
A woman logged this a few weeks ago, I'll edit and add the screenshot I took if i can find it

mykeyboardisbrokenthespacebarwontworkpleasefixthisplease
 
Asking a customer to "right click on the desktop". Customer claimed he could not "Write "click" on the desktop". Also an 88 year old who had lots of phone dialers on his desktop and very dodgy spyware (pron sites) he said "I am 88 and get lots of pleasure from my computer". I bet he did, hats off to him I say at that age!
 
I can remember asking someone to restart their computer, they thought that switching their monitor off and back on restarted the computer...

I had someone insert a credit card size cd into their floppy drive, took an age to get the thing out...

Also had someone that wanted their computer screen set to 800 x 600 then complain that the icons where too big and that they couldnt see everything on the screen...

Stelly
 
I had some one phone me up yesterday telling me the engineer decided to set about her Husband then continue to destroy the living room. Stole the phone and then jumped out the window. All in front of her 2 year old daughter.

Not in the slightest funny. But see when she told me he jumped out the window I did have to bite my lip
 
Stelly said:
I can remember asking someone to restart their computer, they thought that switching their monitor off and back on restarted the computer...

I had someone insert a credit card size cd into their floppy drive, took an age to get the thing out...
Click to expand...

Have had people think logging off and on again is restarting
 
When i worked on a helpdesk at the uni, I got a phone call off a women saying she could no longer connect to a network drive. It went something like this:

caller: "I've heard a massive bang and now i can't access the Y: drive"
me: "OK, I've just checked and everything is ok on the network so try logging ou and back in"
caller: "but there was a massive bang it must be broke"
me: "i doubt the bang was the network drive crashing because it's located in machine about a mile across campus"
caller: "but it was really loud it must have been it"
me: "....."
 
I often get calls to come and fix something or it wont power up, these calls are exact like the IT CROWD. "is it plugged in", "Is the switch on the wall plugged in". Now these are sometimes IT Teachers ringing me with these problems. God Help the next gen of kids.
 
Begbie said:
I had some one phone me up yesterday telling me the engineer decided to set about her Husband then continue to destroy the living room. Stole the phone and then jumped out the window. All in front of her 2 year old daughter.

Not in the slightest funny. But see when she told me he jumped out the window I did have to bite my lip
Click to expand...

:X

I was laughing until you said its not funny, then I bit my lip to try and be more mature
 
I had an elderly gentleman call in. The first time he called he was informed that he needed to re-install his software using his recovery disk. He did that and got the "This may take a while" graphic on his screen. He phone me 4 days later and asked how long it should take, as it was still in the same place, and he'd just left it there.
 
First call yesterday morning.

Hi, I've left my laptop at home in it's case and don't really want to go back home and get it. Can I log in and access the network with the docking station, keyboard and mouse.
 
wordy said:
First call yesterday morning.

Hi, I've left my laptop at home in it's case and don't really want to go back home and get it. Can I log in and access the network with the docking station, keyboard and mouse.
Click to expand...

You should've said yes. But you'll need to get some wireless screens. Tell them to come and get them from you. And give them a pair of swimming goggles.
 
I've had a lady report a faulty mouse.

She said that her mouse had reached the edge of her mouse mat but the pointer was still in the middle of the screen. I paused for a few seconds and explained that she could lift the mouse to reposition it.

Most recent one that sticks out was a bloke who said his wireless wasnt working. I asked if he could check his router was turned on to which he replied "No I can't, I'm over 300 miles away on business"

Oh how I lol'd
 
Turophobic said:
Asking a customer to "right click on the desktop". Customer claimed he could not "Write "click" on the desktop". Also an 88 year old who had lots of phone dialers on his desktop and very dodgy spyware (pron sites) he said "I am 88 and get lots of pleasure from my computer". I bet he did, hats off to him I say at that age!
Click to expand...

Hahahahaha! :D
 
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