Why are IT Techs so up their own bottoms?

dmpoole said:
I'm shocked - I thought I would have been flamed to death but most others see it too.
I also like the tactic of coming to your PC, not knowing what to do, make up some excuse, bugger off to look at Google or talk to other nerds, come back to fix problem and walk away as though they're superior.
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We cant know everything though... not that I do this very often, only on the really tricky stuff and to lookup error codes etc. and if I do I dont make an excuse ill just say "thats a strange one, ill research it a bit and come back to you.."
 
Kami said:
I started work in a senior capacity in the NHS about 6 months ago, have to agree with you, there are security concerns with having work experience people in but frankly if the data etc should be secure enough to have people in the department and shadowing other staff! Our department flatly refuses work experience people, no reasons given, they're just not interested.

There is a stuffiness in some areas of IT inside most NHS boards, but luckily where I work 80% + of the techs/engineers etc are pretty ace. However there are those 20% of people doing desktop support who seem to think they're super efficient and invaluable. Frankly they're neither! Why is it that some people think they're so much better because they can reset an extra two passwords per day? Fortunately I don't do desktop support or I'd have lamped them with a keyboard by now!



I'm there, everyone asks for me now which sadly means I just get more work than the others!
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Argh I didn't think of that :p
 
Having worked in IT for 20 years and in the past been a nerdy, techie, geeky virgin type arrogant tosspot, I can confidently say that a lot of IT people are like that simply because they don't like you.

I mean come on, how hard is it to:

a) Remember your own password
b) Learn how to use a Word Processor
c) Clean your mouse/keyboard/screen
d) Ask for new user accounts in advance of them starting
e) Learn to change a toner cartridge

Also why is it that users (or Computer Users No Technical Skills as we like to call them) screw something up and then expect you to fix it for them at the drop of a hat?

They come up to you, tell you THEIR problem and then all of a sudden it's become YOUR problem and the most important issue the world has ever seen.

You want to know why IT people are so far up their own bums?

Cause we have to deal with you lot!

Note: This is not aimed at those of you who have actually made an effort to learn a thing or two about your computers - respect.
 
Our IT guy is a top bloke - easy going, helpful, will lend you a Windows CD if you need it, will rebuild a horrendously outdated laptop if you ask nicely. Only thing that annoys me is I often have to ring up India before I'm allowed to talk to him lol.

I know what the OP means though. Maybe because my company's culture is very much centred around treating everyone like adults, some of the stories that other people tell here of their work place is truly shocking.
 
I disagree, some techies are fine.

Quite a few do seem to take great pleasure in saying they can't do something however (e.g. for 'security reasons'), without suggesting any possible workarounds.
 
dmpoole said:
I'm shocked - I thought I would have been flamed to death but most others see it too.
I also like the tactic of coming to your PC, not knowing what to do, make up some excuse, bugger off to look at Google or talk to other nerds, come back to fix problem and walk away as though they're superior.
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Why would I take your time up trying various fixes when I could let you get on with working in another app and come back later with a fix, maybe even when you're on your lunch break so as not to disrupt you again? I think you're reading into it far too much, either that or you've been unlucky.

Having said that, if your job involves using a computer for 8 hours a day and you cannot be bothered to learn how to do anything for yourself, then you're fair game.
 
The majority of people I've worked with in IT have been nice to users. In the area of server support I come under it's quite rare that we will talk to the end user as they probably go through a wintel middleware teir before they even get to our boxes and most issues tend to be at that level. Where I have seen the type of attitude you are talking about is more in the desktop support arena.

Woe betide the application support teams though who try and monkey us around and cause issues ... and if you try and blame those issues on us ...

We like dealing with users as it makes a change :)
 
dmpoole said:
I'm shocked - I thought I would have been flamed to death but most others see it too.
I also like the tactic of coming to your PC, not knowing what to do, make up some excuse, bugger off to look at Google or talk to other nerds, come back to fix problem and walk away as though they're superior.
Click to expand...

Lets see now...

You didn't know what to do to fix your problem.
You didn't look on google.
You didn't discuss it with anyone else.
You didn't fix the problem.

He did all the above for you and you are slagging him off on the Internet?

Seems to me that its not him walking off all superior, its you sulking in your chair cradling your inferiority complex....

:rolleyes:
 
Biohazard said:
Same here.

The guy is one floor up, but I have to spend ages on phone to a call centre before I can speak to him.
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What's worse is when 1st line support is also in offshore and they have to try and fix the problem remotely before it can be referred to onshore staff. The vast majority of times I've come across that then the poor bloke upstairs is left explaining to the user that now the only thing he is going to be able to do is reimage the laptop as it's now completely trashed ....
 
It fills me with great satisfaction when I announce 2 hours of network downtime caused by "an urgent server upgrade" ;) just because the MD had the last cream donut in the canteen...






*Just kidding...
 
memyselfandi said:
What's worse is when 1st line support is also in offshore and they have to try and fix the problem remotely before it can be referred to onshore staff.
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Yeah thats what we have - whenever they tell me to do something I just say "yeah done that - still not working" until they get to the end of their script.
 
jamiemoles said:
Lets see now...

You didn't know what to do to fix your problem.
You didn't look on google.
You didn't discuss it with anyone else.
You didn't fix the problem.

He did all the above for you and you are slagging him off on the Internet?

Seems to me that its not him walking off all superior, its you sulking in your chair cradling your inferiority complex....

:rolleyes:
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What he said!
 
scorza said:
Yeah thats what we have - whenever they tell me to do something I just say "yeah done that - still not working" until they get to the end of their script.
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You just reminded me about a colleague who had a problem with her mouse at home, I asked her to bring it in so I could have a look (the mouse was straight not working, she had tried replugging and rebooting).

The next day she comes in smiling and says, "Its ok I phoned pipex last night, it was something to do with my internet :)"

remote support DOES WORK!! :D
 
scorza said:
Yeah thats what we have - whenever they tell me to do something I just say "yeah done that - still not working" until they get to the end of their script.
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oh ours tend to take control of the system remotely so you can see them break it right in front of you ...

(the guy who sits next to me has had to have his system rebuilt 3 times in the last month due to a slowly failing harddisk .... but the one thing they wont do is replace the disk ... )
 
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