Why are IT Techs so up their own bottoms?

jamiemoles said:
Lets see now...

You didn't know what to do to fix your problem.
You didn't look on google.
You didn't discuss it with anyone else.
You didn't fix the problem.

He did all the above for you and you are slagging him off on the Internet?

Seems to me that its not him walking off all superior, its you sulking in your chair cradling your inferiority complex....

:rolleyes:
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Wasn't talking about me.
I was the only person on a factory of 2500 people who was actually given administration rights other than the Techs so sod your roll eyes off.
The difference with me is that I will tell people when I don't know but tell them I will find the solution.
The other problem is that some colleagues have known what is wrong but don't have administration rights to do anything.
Mr arrogant Tech comes in and doesn't like to be told what the fix is and then pretends it was something else but he did do 'that' as well.
 
jamiemoles said:
Having worked in IT for 20 years and in the past been a nerdy, techie, geeky virgin type arrogant tosspot, I can confidently say that a lot of IT people are like that simply because they don't like you.

I mean come on, how hard is it to:

a) Remember your own password
b) Learn how to use a Word Processor
c) Clean your mouse/keyboard/screen
d) Ask for new user accounts in advance of them starting
e) Learn to change a toner cartridge

<snip>
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Couldn't agree more. I work in local government IT support.

I'd also like to add:
f) it is not your god given right to have full admin rights over your PC.

Ask us nicely and offer us a brew when we have to come onsite or a pint when you see us in the pub and you can pretty much get anything you need assuming it's legal.

Pee IT off at your peril. I had some "user" who accidentally got the wrong type of laptop delivered due to some temp being sloppy. We admitted the error and asked him nicely to return it within a few days. He declined and was super arrogant and condescending to boot.

He's now had to phone the helpdesk at least twice a day for the last week to keep getting his password reset. He's also unfortunately getting connection problems with Citrix due to one of our lads terminating his session every 10-15 minutes while he's out of the office on a boring MCSE course.

My heart bleeds for him. Not.
 
dmpoole said:
Wasn't talking about me.
I was the only person on a factory of 2500 people who was actually given administration rights other than the Techs so sod your roll eyes off.
The difference with me is that I will tell people when I don't know but tell them I will find the solution.
The other problem is that some colleagues have known what is wrong but don't have administration rights to do anything.
Mr arrogant Tech comes in and doesn't like to be told what the fix is and then pretends it was something else but he did do 'that' as well.
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In his defence thats not what you said to start with, thats what you have just added now.
 
I'm just starting in Tech support (first day today, but worked there 3 weeks last summer and did work placement with a different IT company)
Even after my little experience I can see why it is very easy to feel quite superior as your constantly asked questions that are so unbelievably stupid it is unreal. Some people no doubt take it too far though.

I can see why people find it frustrating. But there is another side to the coin which I am really starting to realise quickly.
 
MagicBoy said:
Pee IT off at your peril. I had some "user" who accidentally got the wrong type of laptop delivered due to some temp being sloppy. We admitted the error and asked him nicely to return it within a few days. He declined and was super arrogant and condescending to boot.

He's now had to phone the helpdesk at least twice a day for the last week to keep getting his password reset. He's also unfortunately getting connection problems with Citrix due to one of our lads terminating his session every 10-15 minutes while he's out of the office on a boring MCSE course.

My heart bleeds for him. Not.
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And you wonder why people thing you're a bunch of socially inept weapons....
 
dmpoole said:
Wasn't talking about me.
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Well that certainly wasn't the impression your little story gave, if you'd said that it had happened to a colleague of yours I would have aimed it at them instead.

The general sentiment of my post stands - I've heard exactly the same whinge from many users in my time. None of whom bother to learn the first thing about the machines they are using every working day of their life and show sod all gratitude when you fix their problems and enable to get on with their work.

IT is a thankless job sometimes - thank god I'm in Infrastructure now.
 
dmpoole said:
I also like the tactic of coming to your PC, not knowing what to do, make up some excuse, bugger off to look at Google or talk to other nerds, come back to fix problem and walk away as though they're superior.
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They dont know the answer so go to look it up? Your doctor will do things like that too you know? You should be happy that they are reading up on a problem and not just guessing and fiddling. What i will ask you is this.. Could you have investigated the problem and solved it? If the answer is yes, then why bother the bloke, if no, let him get on with his job that you are unable to do.

Oh, and another thing.. How many times has an IT blokey heard these phrases "While you are here, can you look at this for me?" or what about "Oh, i need some advice with my home computer".. Would you ask someone from the finance department to look over your personal finances when they are dropping by to look at a work problem? How about asking HR how to deal with an argument with a sibling.. IT people are there to do IT work, not be your personal techie!

I have to say that I have a rep as a "nice" IT person, but when I used to do front line support I found it hard to be nice to everyone after you have spoken to 20 people in a day who give you no respect and just want to see the back of you unless it is on their terms. Still, I would keep up that customer service smile and try to be friendly.
 
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dmpoole said:
I'm shocked - I thought I would have been flamed to death but most others see it too.
I also like the tactic of coming to your PC, not knowing what to do, make up some excuse, bugger off to look at Google or talk to other nerds, come back to fix problem and walk away as though they're superior.
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Then

dmpoole said:
Wasn't talking about me.
I was the only person on a factory of 2500 people who was actually given administration rights other than the Techs so sod your roll eyes off.
The difference with me is that I will tell people when I don't know but tell them I will find the solution.
The other problem is that some colleagues have known what is wrong but don't have administration rights to do anything.
Mr arrogant Tech comes in and doesn't like to be told what the fix is and then pretends it was something else but he did do 'that' as well.
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No difference what so ever Dave, eh?

:rolleyes: Quite a blatant one that.
 
guys, seriously, stop with the pedant war, there's no point. I see where you're both coming from, and to be honest, you're both right. There's nothing to gain here.

[/lifeumpire]
 
I suppose it can be easy to be arrogant when most people in the building need your help, and you need them for sod all :D

Its wrong but being nice to an IT Tech gets you a long way...
 
Visage said:
What on earth do you want? Flowers? Chocolates?

You get paid, dont you?
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Regardless of how much someone gets paid, they always deserve to be treated with respect and good attitude.

If someone has a foul attitude and isn't grateful, they deserve as much back to them. Wouldn't it be a lovely world if everyone who paid someone was a complete **** to the person they're paying.
 
memyselfandi said:
The majority of people I've worked with in IT have been nice to users. In the area of server support I come under it's quite rare that we will talk to the end user as they probably go through a wintel middleware teir before they even get to our boxes and most issues tend to be at that level. Where I have seen the type of attitude you are talking about is more in the desktop support arena.

Woe betide the application support teams though who try and monkey us around and cause issues ... and if you try and blame those issues on us ...

We like dealing with users as it makes a change :)
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Quite agree, when they let us out of the server room it is a nice change to meet some of the end users! I know that anyone in my team would go the extra bit to try and help someone, but we do get stories about other members of IT just fobbing people off.
 
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