WD 500GB AAKS Clicking

phartars

phartars

phartars

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Joined
10 Mar 2008
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310
The above drive is only a couple of months old and it's started clicking* a LOT when it's booted up.

Before I RMA it to Overclockers, has anyone else had any issues with these drives ?

Also, as I can't be without a drive I intend to buy 1 new 500GB drive and get the WD replaced from OCUK then RAID 1 them

What would you buy ? A Samsung/ whatever or another WD ?

*Everything is backed up, been there, suffered before, learened my lesson.
 
phartars said:
meh, I'll use briefcase or something just to backup the essential stuff

What are OCUK like for RMA ? Anyone know ?
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You're better off RMA'ing direct to Western Digital, although they're rather slow themselves unless you choose advanced RMA where you pay and they ship a drive to you first.
 
phartars said:
It's been 3 months exactly since purchase. Are not OCUK responsible for RMA's ?
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Your contract is with the shop you purchased it from.

Legally speaking, the seller of the goods is obliged to provide you with something that is both fit for purpose, and free from defects.

After 6 months, the onus is on you to proove that the defect was inherant, and not something as a result of wear and tear etc.. Before 6 months, they've got to proove its not inherant. In other words, before 6 months they're obliged to exchange. They still do so after 6 months, up to a "reasonable period of time" usually considered to be legally about 2 years or so, depending on what item we're on about.

You may find however, that the manufacturer who provide a warranty with the product may offer a better service. This is returning the goods under warranty, the manufacturer saying that it wont go wrong, rather than taking it back to the seller under the sale of goods act that they shouldnt have sold you a faulty hard drive.

You can take it back to either, but technically speaking you should go back to the retailers.
 
Just to the 'advanced RMA' on the WD site. You stick your card details in, they post you a drive. You stick your old drive in the same packaging and send it back. If you dont return the old drive within a cirtain time fame they charge your card. Prity simple. As your current drive is not totally dead you'll be able to clone it to the new disk before it dies so no data will be lost and you wont have to reformat.
 
Would recommend the Advanced RMA from Western Digital as well.

Keep using your drive as long as you can (obviously backing up too), when you get the new drive from Western Digital, copy all your stuff over onto that and send the faulty drive on its way to WD Heaven.

It's decently quick and painless.
 
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