Dell.. Are hilarious :)

Hutch · 1 Aug 2008 at 17:54

So after months of problems with Dell, I finally got a refund on tuesday (A full refund mind you, for a 2.5 year old xps laptop.. Huge result, very happy yada yada).

I got home today.. And found a large dell box waiting.. I opened it up, very puzzled like.. Thought wow, maybe they sent compensation too!

No.. Its a replacement laptop.. lol

riddlermarc · 1 Aug 2008 at 19:55

So you received compo AND a new laptop? Cool

badbob · 1 Aug 2008 at 19:56

They'll probably send you a invoice and payment request for that laptop.

Hutch · 1 Aug 2008 at 20:18

badbob said:
They'll probably send you a invoice and payment request for that laptop.

Yeah thats what im worried about

Still its funny how disorganised they are.. Guess I will ask them about it when i get called monday to check i got the refund

Kristoph · 2 Aug 2008 at 01:50

Hutch said:
Yeah thats what im worried about

Still its funny how disorganised they are.. Guess I will ask them about it when i get called monday to check i got the refund

No, wait for them to ask you about it.

When they do, tell them you don't want it and send it back.

Don't take it it out of the box until then mind.

Snapshot · 2 Aug 2008 at 06:22

mp3kla said:
No, wait for them to ask you about it.

When they do, tell them you don't want it and send it back.

Don't take it it out of the box until then mind.

Almost right - tell them you don't want it and it's up to them to collect it when it suits you. I think this will qualify as unsolicited goods so the onus is entirely on them to deal with it. If they don't collect it for six months then it's legally yours.

K.C. Leblanc · 2 Aug 2008 at 14:40

Almost as good as BT. When my dad phoned them to say they'd delivered 2 fax machines instead of 1 they sent him a 3rd one. They then sent a courier who'd only be instructed to take one box. They then refunded him for the one machine he'd returned.

So instead of paying for 1 machine who got 2 for free.

From legal point of view, they have 6 months to collect it if you don't tell them about it and (I think) 28 days if you do.

bledd · 4 Aug 2008 at 09:17

K.C. Leblanc said:
Almost as good as BT. When my dad phoned them to say they'd delivered 2 fax machines instead of 1 they sent him a 3rd one. They then sent a courier who'd only be instructed to take one box. They then refunded him for the one machine he'd returned.

So instead of paying for 1 machine who got 2 for free.

From legal point of view, they have 6 months to collect it if you don't tell them about it and (I think) 28 days if you do.

language barrier for the win

pacegod · 4 Aug 2008 at 10:30

Not suprised, i bought an insprion 9400 when they 1st came out, but its service tag wasn't recognised, after 2months of chasing and with the help of Pcpro mag, they agreed to give me a replacement and collect the old 1, i then got my replacement, and once again the service tag didnt work, dell didnt even have records when i phoned about my laptops, they didnt even think they had been built!!, eventually with pcpro's help dell agreed to give me what ever laptop i wanted, so i got an xps m170 full spec.

Dell never collected the 1st 9400 or the 2nd, i kept emailing them to say that they are all boxed and waiting but got no reply, so i gave 1 to my brother and sold the other after 7months.

I suspect they are such a big company that often they don't know whats going on.

Hutch · 5 Aug 2008 at 12:11

Well I did tell them about it. Unfortunately I am an honest person.

Asked them if it was a good will gesture or something, was told:

I afraid that there has been a mistake.

You will either need to pay for the order or I can arrange for it to be collected.

I will call you later today

I did get an invoice from them stating the goods did not need to paid for

Its all very funny really. Hugely frustrating few months but the ending has made me chuckle.

Also have to say they are *MUCH* quicker to reply now they want their stuff back ^^

rjk · 5 Aug 2008 at 14:07

i would make myself very difficult to get hold of to be honest

Emlyn_Dewar · 5 Aug 2008 at 14:13

Yeah, I'd not be willing to go out of my way at all, they stuffed up good and proper.
They want it back, they better have the courier round at a time that suits you, not a minute later.

Hutch · 5 Aug 2008 at 18:15

I was going to request some compensation (like my nearly £100 of phone calls refunded) anyway, so i guess ill write to their head office and make clear that I wont be available for the collection of their goods until they have resolved this matter to my satisfaction

Not too worried about how long it takes now since I got the refund, lol

Caged · 7 Aug 2008 at 20:47

Hutch said:
I was going to request some compensation (like my nearly £100 of phone calls refunded)

You got a full refund for a 2 and a half year old laptop. I'd say to be out £100 still puts you in a very good position.

wiltonson · 9 Aug 2008 at 11:52

Had similiar experience with Dell. Bought a desktop without monitor which came dead. Made complaint and they couldn't deliver a replacement before I went on holiday. Came back on holiday and found 2 new replacement signed by neighbour and both has got free upgrade for my trouble. Sold both bluetooth keyboard and mouse and sold one of the system. Made nearly £200 profit even after deducting my original costs.

David91 · 9 Aug 2008 at 12:05

this has happened to me with Acer

my PC was sent off for testing as it wasnt working properly. then they sent a letter out saying they'd lost it but they will send me a new desktop. so i received the replacement then later in the week i got a package from Acer which was my old PC they'd "lost"

so i got 1 free PC

stoofa · 11 Aug 2008 at 11:47

The laws on unsolicited goods have now changed.
It is no longer your responsibility to inform a vendor of a "mistake" - it is up to them to realise they have made it and to ask you for the item back.

It doesn't stop you being honest - depends on the kind of person you are I guess.
However you don't have to contact them now and inform them they have x days to collect it - so basicaly you can keep the item as an unconditional gift.

Hutch · 11 Aug 2008 at 12:03

Its a bit late now as ive told them.. I couldnt live with that on my conscience even with a company as naff as dell..

In answer to above yes i am happy with full refund for a 2.5yr old laptop, I know its a result. But that said I have been quite a while without a working gaming laptop (and my macbook doesnt cope as well as the dell did)..

Anyway, the latest is:

I have been investigating the replacement system that was sent out to you.

It was a replacement for order xxxxxxxxx.

Now that you have been refunded are you happy for me to close off the case for you?

So no idea what that means.. I will write to them and ask

Hutch · 11 Aug 2008 at 12:04

wiltonson said:
Had similiar experience with Dell. Bought a desktop without monitor which came dead. Made complaint and they couldn't deliver a replacement before I went on holiday. Came back on holiday and found 2 new replacement signed by neighbour and both has got free upgrade for my trouble. Sold both bluetooth keyboard and mouse and sold one of the system. Made nearly £200 profit even after deducting my original costs.

That is brilliant

z0mbi3 · 11 Aug 2008 at 13:48

Hutch said:
So no idea what that means.. I will write to them and ask

Tbh you want to say to them "so long as you're happy to close it off I'm happy".

Seeing as it doesn't negatively effect you I suggest you stop going out of your way to correct their mistake. You've done enough and more than most would already.

Stick it under the bed and have a play in 6 months time. If they actually want it back they'll get in touch.