FUMING @ Morrisons.... What the hell is this all about?

The whole buying alcohol situation in shops is quite stupid really and in the situation the OP found himself in the store should have exercised some common sense and realised he wasn't going to have been buying alcohol for a 5 year old.

Had I been in his shoes I would have kicked up a big stink, taken the manager and checkout persons names and wrote to complain to the head office.
 
Sigh... People really do get far too wound up about trivial things these days. We seem to be getting more like our colonial cousins in being rude to shop staff, they are people too.
 
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very similar thing happened to me the other day in tescos, the stupid thing was the self service machine must have had a blow out, because only 2 out of 3 of the items of alcohol got scanned, when she refused to serve me because i was with this girl, she took 2 out and left the other one in lol, i thought well im not telling you.

I said to her common sense really isnt prevailing here is it, im going to now go get in my car, and drive to your competitor (sainsburys) get out, leave her in the car and go get some alcohol, stupid!

Maybe she was trying to foil your plan to get your jailbait girlfriend drunk so you can have your way with her.

:D
 
Right,

...full of spots and looked about 15.

Just looked about 15 would have done. :) Anyway they can work on the checkout under 18 but they need aproval to sell alcohol.

I told them to shove their beer up their **** and they can put all the shopping back on the shelf and walked out. (£149.31 of shopping lol).

I trifle over the top, don't you think? After all you spent all that time shopping only to have wasted it.
 
A lot of people here are saying that the cashier was right in what she did. Here's my take on it.

The OP isnt complaining that he was ID'd. The checking of ID is quite a normal thing, it seems now, in supermarkets. However, what he is outraged by, is the fact that the 5yr old needed ID, too, to show that he/she was appropriately aged.

Personally, I hate alcohol and all the problems it brings, but I feel the OP shouldve been allowed to complete the purchase, as it was clear, he was the purchaser. If at some point, it became clear that the 5yr old kid was the one making the purchase (eg. the kid moved forward to make payment), then at that point, the cashier could've informed the child that they were not permitted to make the purchase. However, as it was clear that it was Shep who was making the purchase and not the kid, there was no reason for the cashier to deny the alcohol purchase.

I feel that the manager was merely backing up the decision of the cashier, which was correct. I wouldve done the same thing if I were the manager. If I felt the cashier had made the wrong decision, then later on, I wouldve had a private word with the cashier and corrected her. But at the time, in front of the customer, I would almost always back up the cashier.

It is pointless because it assumes that alcohol is the problem. Once over 16 or 18 you should know the score.

Alcohol is definitely a problem. A lot of people cant handle their drink and dont know their limits. Once drunk, people who are otherwise law abiding, can lose all their inhibitions and commit all sorts of offences. I've worked in public facing roles and Ive seen it first hand: customers when sober are totally different to when they are drunk.

Firstly just because you buy alcohol doesn't mean you will get very drunk, secondly when drunk most people don't cause trouble.

I'm not saying that everybody will become drunk, but many will. In fact many (on this very forum), drink for the sole purpose of becoming drunk. They drink till they vomit. They drink till they cant stand on their own 2 feet.

So why blame alcohol, people that are ***** are ***** in general. Restricting alcohol isn't the answer.

Supermarkets have recently come up against a lot of criticism for selling cheap alcohol. The people most likely to buy this type of alcohol are the youngsters as thats all they can afford. Hence, the supermarkets have been accused of encouraging underage drinking. This is why supermarkets have been clamped down on.

I used to work for Sainsburys (1995-2003). During that time, this ID business wasnt so strict. In fact, during my time there, I never ID'd anyone. But obviously now, things have become very strict.

However it should also not be an excuse and if someone is causing trouble while drunk we should come down on them like a ton of bricks rather than the current slap on the wrist.

The Police forces have recently made comments that a lot of their resources are being used to deal with alcohol enduced crime/violence. Alcohol is a SERIOUS problem in England. The booze culture should not be ignored or brushed under the carpet.
 
Just looked about 15 would have done. :) Anyway they can work on the checkout under 18 but they need aproval to sell alcohol.



I trifle over the top, don't you think? After all you spent all that time shopping only to have wasted it.

I have the day off, it took me about 20 minutes to get all the shopping done. Ive spent more time on the Forums than i did shopping.
 
its not trivial, its stupidity. I take it you are an employee of Morrisons?

Nope, don't even work in a supermarket.

But as someone that does work in a shop part time I can sympathise with having people that come in, and make an absolute mountain out of a molehill. Invariably ruining my afternoon when i'm simply enforcing a store policy. I'll refer you to my first post:

OP, seems like a silly rule but in all honesty I would probably just have put the beer back and gone elsewhere. No need to kick up a fuss, they are simply implementing policy which has been issued from above. If you have a grievance with their policy then write to the policy makers (i.e. head office).

As has being said, if you really think they are going to be crying all afternoon because they've lost £150 then you're sadly mistaken, chances are you were laughted at as you left by both customers and staff and you will be back shopping there within the year.
 
Had I been in his shoes I would have kicked up a big stink, taken the manager and checkout persons names and wrote to complain to the head office.

It wouldve achieved nothing.

Of course, if you have a lot of time on your hands and if it makes you feel better, then by all means do that. But, if you complained, Morrisons would write back to you stating the rules: ie.

You must be over a certain age to buy alcohol. This rule is posted around the store, so the cashier was within her rights to refuse the sale of alcohol to yourself and your young (underage) shopper/friend.

We apologise if this has caused you any convenience, but these rules have been brought into place by the council and we are merely abiding by these rules.

The best thing that might happen is you might get a few shopping vouchers as a gesture, but thats about it.
 
There is a reason they work in a supermarket on minimum wage.

Good point, the manager though... he could have backed me up or have made the correct decision - as i have always been taught in a work place "The Customer is Always Right" so why did they argue the fact? Or say it was ok if i put my cousen in the car and came back and bought the beer?
 
Sigh... People really do get far too wound up about trivial things these days. We seem to be getting more like our colonial cousins in being rude to shop staff, they are people too.

While i do agree with the fact that manners are essential in life and should always be applied, i don't agree that this is a trivial thing. Personally i hate food shopping, any form of shopping in fact, if i had spent the best part of an hour of my day wondering around the hell-hole that is Tesco and then told at the end of it all i couldn't buy what i wanted for such a silly reason, i would too be incredibly frustrated.

I still would react to the situation calmly and politely however, as should everyone.
 
While i do agree with the fact that manners are essential in life and should always be applied, i don't agree that this is a trivial thing. Personally i hate food shopping, any form of shopping in fact, if i had spent the best part of an hour of my day wondering around the hell-hole that is Tesco and then told at the end of it all i couldn't buy what i wanted for such a silly reason, i would too be incredibly frustrated.

I still would react to the situation calmly and politely however, as should everyone.

They werent polite to me, so i was happy to give the business to their competitor and get a cheaper shop overall.
 
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