Why does everyone refuse to look at things from all angles?
So in this case the OP tells us that he sent the item well packaged.
That it was working and there was no damage.
For that reason he is right and must automatically win.
If he tells PayPal all this and they refuse him the win then they are thieves, they are scum and you should never deal with them again.
What would be the point of assuming the OP is a liar?
Paypal cannot just automatically accept a person's testomony that the item sent was 100% perfect because I know of people who have received broken and damaged items.
In a "dispute" somebody is always going to lose - there is no way around this and at the end of the day it is the person who has the best evidence on their side that will win.
Sorry "Paypal hater bandwagen jumpers" - Paypal do not automatically side, they look at the evidence.
This is just like criminal law - sometimes the guilty are set free, sometimes the innocent are jailed.
Mistakes happen but thankfully, most of the time everything goes fine.
If I was the OP, and I knew for a fact that that package was sent fine, then i'd be expecting the transaction to go smoothly. After all, that is what the buyer was paying for.
The person with the best evidence does not always win. Paypal do not look at the evidence either. They just look at the route that is likely to be the cheapest for them. In the case of someone using a stolen credit card, Paypal know the buyer will have disappeared, and the CC company will want the money back. So they just take it off the seller.
And I think "most of the time everything goes fine" is dependant on what's being sold. With the likes of jewellery, I think the success rate is 90%+. But in terms of electrical goods, it's a lot lower than that.
Paypal do millions of transactions every week and for the "odd one" to go wrong is still impressive.
Heck the OP hasn't even had a dispute against him raised yet, yet alone been asked to provide any evidence yet some people on here are already taking the "anti Paypal stance".
Because you need to prepare yourself. Once PP have frozen the funds it's too late.
I have an EBay rating of 165 and all of those transactions have been via Paypal.
I've bought and I've sold.
The majority of these have gone through fine - the odd dispute has been raised against me and I've had the need to raise a couple myself.
On every single occasion except one I've won the dispute - that is as both a seller and buyer.
The only one I lost was during my early EBay days and when I look back my item description should have been better, so I did lose that one.
Did you end up "out of pocket" during said dispute?
You're just lucky. My girlfriend's Mum has a massive high feedback on EBay, but it's down mainly to what she's sold.
I personally know many EBay/Paypal users and I don't actually know personally anyone who has had "all of the hassle" some of you describe.
I think some people go looking for trouble, make stories up or are simply jumping on to the same bandwagon the "AOL and M$" people are on (the one where only around 10% of those people have actually used the service in question, yet all 100% of them **** it off).
Well I know plenty of people who have had various problems with Paypal. Some have shown me how they've followed the rules to the letter, but PP just tell them that they've found in favour of the buyer, who has mysteriously disappeared into thin air. Yet PP still won't release the money.
Some have done what i've suggested in the thread and those are the ones who have ended up at least coming out of it with they money they were entitled to. Some didn't, and like you, told me that PP would "sort it out". Well guess what? They just took the cheapest option to them and cut contact. If a company's allowed to go that they why isn't it's users?
