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OcUK brilliant service

Ian Evey said:
I think you missed my point ( or i did not give the point very well )

I have been waiting since december in total for a solution, and since the 1st of july for a reply on the RMA thingy.

Suffice to say i use another company now.
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Is it a component or a system OcUK have built which is the issue? - It would be best if you could send an RMA web note through here:

https://www.overclockers.co.uk/webnote.php#rma

I am pretty sure all the web notes have been answered through RMA, in which case you should have had a reply by now, especially if you sent one on the 1st of July.

You could alternatively try posting here explaining your issue, and they may be able to solve it for you here:

http://forums.overclockers.co.uk/forumdisplay.php?f=119
 
is the free delivery thing still on?

I only seem to be offered royal mail delivery for free these days... :(

pointless going with royal mail, three times in a row they've f'd up my package
 
Sorry my bad, I did not realise you were trying to help.

It might be easier to ask here.

If i bring a motherboard back to the shop ( works 100% lets assume it passes the test ) how long will it take to test it ? days weeks etc... ?

you see i still need a pc and this is the only one i have.

Thanks
 
steve-h said:
is the free delivery thing still on?

I only seem to be offered royal mail delivery for free these days... :(

pointless going with royal mail, three times in a row they've f'd up my package
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We do offer free delivery using DPD if the order is big enough. If the order is small then Royal Mail typically gets used.

You have to remember that the price of shipping by courier costs far more. OcUK would make a tremendous loss if we were to ship a single fan for example by courier.
 
Ian Evey said:
Sorry my bad, I did not realise you were trying to help.

It might be easier to ask here.

If i bring a motherboard back to the shop ( works 100% lets assume it passes the test ) how long will it take to test it ? days weeks etc... ?

you see i still need a pc and this is the only one i have.

Thanks
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Post in the customer support forum (5UB provided the link above) with your order number and we'll sort your problems out.:)
 
Slackworth said:
We do offer free delivery using DPD if the order is big enough. If the order is small then Royal Mail typically gets used.

You have to remember that the price of shipping by courier costs far more. OcUK would make a tremendous loss if we were to ship a single fan for example by courier.
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ah, i see!

great stuff.
 
Can i link my open case in the customer support forum or do i have to re write everything again even though i have poasted in the customer support forum already. twice ?
 
ocuk are one of 3 that I use, personally always had amazing service, and any problems with orders I've had (out of ocuk's hands usually, ie DOA) have been sorted out swiftly.

i often defend ocuk on the forums that bad names them.
 
Ian Evey said:
Can i link my open case in the customer support forum or do i have to re write everything again even though i have poasted in the customer support forum already. twice ?
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Do one or the other, and I am sure your issue will be resolved soon as possible during working hours. - However, the forums are sometimes dealt with out of work hours and are resolved by staff who may have some free time to help.
 
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Buying is still top notch and competitively priced - RMAing is still a mare in most cases.
 
I've been very pleased with the service from OcUK, they have gone beyond what I expected on more than one occasion, which rates them above anyone else i've used online. The new products they seem to be getting in are spot on, and when i've had to RMA it's been flawless thankfullly. There are always a handful of people that will have issues, but i'm sure thats common with such a large customer base, and it seems they get sorted quite quickly here, I feel safer buying from OcUK because of this, and the free postage is awesome, very often swings it for me.
 
Have to agree, I dont buy that often, but always from here...and I think they are getting cheaper.....Dealt with my faulty GPU not to long ago, so I to would like to say thnx for that.... :)
 
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