co-op ID rant

[Azza]

In the Tesco store I work in we used to write down stuff if a person got refused, but was never their details. Just date / time stuff like that. But that doesn't seem to happen any more, just tell them it aint happening until they get ID or get older.

Never seen anyone try and buy alcohol again after being refused for being under age or what ever. People just dont seem to bother as all the staff get told if they are seen in the store not to serve them for alcohol, if they don't have ID or are known to be under age.

 

[Shotgun_ned]

sounds like a long log book if everyone who is ID'ed is noted :O

10 points, that's exactly what it is. It's called the challenge and refusals log, and they do it to show due diligence to the police and trading standards if ever there's a problem.

 

[Van Hellseek]

Shocking. It's almost like the government doesn't trust us.

 

[rG-tom]

i've just started working for Morrisons, and we don't have a challenge log, only a refusal log :s How strange. Although I've not had my checkout training yet so they might mention it but restricted products have been covered generally and nothing mentioned :s

Tom.

 

[Shining]

i wonder what will happen if i try and buy a beef and guinness pie?

 

[leezer3]

We were told to get an address if it's on the proof of age. Apparantly if the police want to chase it later it "helps with their enquiries".

I just want to make it clear, I don't agree with this system, it doesn't really work.

Never heard anything like it
If there was anything like this, you'd think we would have seen it by now (We're constantly being threatened with our licence being removed- City center store, massive alcohol sales, equally massive problems- Staff who simply don't give a stuff in some cases and hordes of hobos etc.).
Have never seen anything like this on the system either, I could query it with our licencee if this really bugs anyone

Perhaps a local police initiative?
Maddness anyhow, if I did that in my kiosk, I'd be constantly writing, not serving.

i wonder what will happen if i try and buy a beef and guinness pie?

Our system doesn't have an ID flag for them, and as far as I'm aware they don't have an age limit.
Same goes for Shandy oddly enough, that one I don't agree with.

-Leezer-

 

[Pestilence]

Jeeze.

It seems that the next step would be them slipping you a piece of paper stating "I agree to the Co-op Group and all known affiliates contacting me for marketing purposes, blah blah blah....." while they're filling in the log book, lol.

I'm in two minds about it though. I don't think it should be necessary to log your full address details - rather just name, date, time, and served/refused. That would be enough to assist police in any enquiries.

 

[el_dazza]

Our system doesn't have an ID flag for them, and as far as I'm aware they don't have an age limit.
Same goes for Shandy oddly enough, that one I don't agree with.

-Leezer-

If it contains not more than 0.5% ABV then anyone can buy it. You'd need to drink 34 gallons of the stuff to feel anything like tipsy!

Our system only flags up alcohol, cigarettes, chocolate liqeurs and knives, although worryingly when the last promotion changeover occured all alcohol which had a price change (up or down) wasn't prompting for the customers age. Wasn't good for me as we have many retards working in our place that won't think to ask for ID unless "computer says so".
Of course you can buy a Guinness and ale pie, stop being a fool.

 

[kenshinu]

In Sainsbury's we have a book where we write down the date, time, item "bought", description of the person and weather or not we've sold to them.

We have to write in the book whenever we ID people so that if we don't to someone underage who is working for Trading Standards/Police it can help show that we do ask for ID.

But yea, never known anyone to take down and adress or name before.

 

[Overlag]

Firstly I'll start by stating that i'm 25 years old and since i was 18 i've RARELY had to get the ID out to buy alcohol/cigarettes in supermarkets, offlicences, newsagents.

I've noticed over the past few monthes all these places have been extremely tough on ID's, which doesn't offend or bother me too much as it does state "under 30" or "under 25" we're gonna ask you for ID.

I went into co-op today to buy ciggys and the guy behind the counter ID's me, then he reaches under the counter and pulls out a logbook.

I ask what he's doing and he say's he's writing down my name, age and address. WTF!...I said he doesn't have a right to log that down and asked politely that I don't want my details written down and just to be served. He refused so i left with nothing.

Seriously...what the hell is wrong with this country? I think writing down personal details is taking things too far

he cannot take your personal details at all, all he needs is your DOB on a valid form of ID. If he says that you need to get his manager down there straight away and ask why the hell he needs that. Be Polite and you will get somewhere. Turning rude will just make matters worse.


Coming from a large supermarket chain I'm fed up with the attitude of people when it comes to ID. Products like Cigs, Drink, DVD's all come with age restrictions. It should be pretty obvious that a form of ID will probably be needed. So why the big deal? At least once a week we have to physically chuck people out of the store because they believe we are Nazi's for asking them for ID to buy drinks.

Supermarkets are getting blamed for "Broken Britain" and large fines are dished out not only to the store, but also the cashier that served to the under-aged kid. Do you seriously think a cashier on £400 a month can afford a £1000 fine? This is why "Think 25" and other schemes are out there to help them. If they think there under 25, then you going to need ID. No ID, no sale.

Simple.

We have to log every refusal we do and go through 2x A4 pages a day... Dont have to log names however.

Write to Co-Op's head office. They'll send you a crap ton of vouchers and probably sack some heads!

dont be daft... why would someone get fired for what could be a simple misunderstanding?

Yep, sadly it's true. Supposed to be name, address, age, what they're wearing, etc.

I can tell you now, when I worked at Tesco we just gave up doing it - all we got was a load of attitude for filling out a pointless book.

But I know the police came down on Head Office like a ton of bricks because nobody in our "area" was bothering either - hence the irate phone call and staff meeting about it.

I still don't think it gets filled in, but no doubt some stores do try and enforce it.

yeah we've stopped filling that out now, just do the refusal one, but even that one we dont get to write down all of the logs, and its still stupidly big.

 

[[TW]Fox]

Get over it and carry ID. I am 25 as well and get ID'd everywhere. Its life, just carry a drivers license or something. I got ID'd for a coke last night.

 

[Pestilence]

Get over it and carry ID. I am 25 as well and get ID'd everywhere. Its life, just carry a drivers license or something. I got ID'd for a coke last night.

I don't think the point is that he got ID'd, but that even after that they decided to take down his name and address details.

Unless I've missed something, of course....

 

[Cybergangster]

At 31 I still get ID'd every now and again... it's not like I look like a man child either!

Just the other week I was with the missus and kids doing a weekly shop. We got a bottle of wine among the usual groceries and they asked for my ID. I grinned and pointed out the kids and my pot belly should be ID enough but was told 'it doesn't work that way'. Obviously the checkout assistant was having a bad day.

 

[Pestilence]

At 31 I still get ID'd every now and again... it's not like I look like a man child either!

Just the other week I was with the missus and kids doing a weekly shop. We got a bottle of wine among the usual groceries and they asked for my ID. I grinned and pointed out the kids and my pot belly should be ID enough but was told 'it doesn't work that way'. Obviously the checkout assistant was having a bad day.

I do enjoy it more when they laugh about the fact they must ask you for ID. I get it a lot with doormen, I assume because of my beard. When they do, I whip out my NI provisional license, where I look like a serial killing gay angry teen with spikes. Leads to big laughs all round of the "Is that REALLY you?!?!?!" kind. Good fun.

 

[Teki187]

Firstly I'll start by stating that i'm 25 years old and since i was 18 i've RARELY had to get the ID out to buy alcohol/cigarettes in supermarkets, offlicences, newsagents.

I've noticed over the past few monthes all these places have been extremely tough on ID's, which doesn't offend or bother me too much as it does state "under 30" or "under 25" we're gonna ask you for ID.

I went into co-op today to buy ciggys and the guy behind the counter ID's me, then he reaches under the counter and pulls out a logbook.

I ask what he's doing and he say's he's writing down my name, age and address. WTF!...I said he doesn't have a right to log that down and asked politely that I don't want my details written down and just to be served. He refused so i left with nothing.

Seriously...what the hell is wrong with this country? I think writing down personal details is taking things too far

First off there policy has recently changed to "Challenge 25" to bring it in line with other supermarkets.

Second of all, the book he is pulling out is for trading standards, you have to write down the date, item attempted to be purchased, description of the person, what happened (like no id, refused sale) and then signature.

He shouldn't have asked you for any of that. Report him to the store boss and he'll probably get a disciplinary.

 

[james.miller]

First off there policy has recently changed to "Challenge 25" to bring it in line with other supermarkets.

Second of all, the book he is pulling out is for trading standards, you have to write down the date, item attempted to be purchased, description of the person, what happened (like no id, refused sale) and then signature.

He shouldn't have asked you for any of that. Report him to the store boss and he'll probably get a disciplinary.

this. and its been happening for years.

 

[vincent1989]

Firstly I'll start by stating that i'm 25 years old and since i was 18 i've RARELY had to get the ID out to buy alcohol/cigarettes in supermarkets, offlicences, newsagents.

I've noticed over the past few monthes all these places have been extremely tough on ID's, which doesn't offend or bother me too much as it does state "under 30" or "under 25" we're gonna ask you for ID.

I went into co-op today to buy ciggys and the guy behind the counter ID's me, then he reaches under the counter and pulls out a logbook.

I ask what he's doing and he say's he's writing down my name, age and address. WTF!...I said he doesn't have a right to log that down and asked politely that I don't want my details written down and just to be served. He refused so i left with nothing.

Seriously...what the hell is wrong with this country? I think writing down personal details is taking things too far

what the hell, that's ridiculous!

as far as i'm aware it's standard practice for supermarkets to keep a challenges and refusals book (where a short description of the person/s asked for ID and/or refused sale along with whether the sale was refused or not is recorded) but i think he's got the wrong idea in to his head, i've never heard of any supermarket insisting it's staff keep details like name, age and address, that's just unnecessary to them.

it should be literally date of sale, composition of group (ie 1 male, 2 females), a short description (very short cos they don't give you enough space) and the item they're buying and finally if ID was presented or not. if they're trying to take more personal details it's not worth shopping there.

what a wacko.

 

[Lil old me]

I work in an off-licence and we've all been told to write details down every time we ID someone. Name, DOB, Driving license number (no idea why) and the till receipt number.

I hate doing it but I don't really have a lot of choice.

The logic is that if the police stop someone we can prove we do ID when were supposed to and that we didn't supply them intentionally. It is ridiculous, but think about if from our position. As someone said earlier I can't afford a £1000 fine and the shop can't afford to lose its licence, its better to be safe than sorry.

Don't have a go at the sales assistant who's just doing his job, its not us who impose the fines on ourselves....

EDIT: We're probably breaking some sort of data protection law by doing it which carries an even bigger fine. Again, I dont make the rules.

signed,

a slave to the system

 

[vincent1989]

I work in an off-licence and we've all been told to write details down every time we ID someone. Name, DOB, Driving license number (no idea why) and the till receipt number.

I hate doing it but I don't really have a lot of choice.

The logic is that if the police stop someone we can prove we do ID when were supposed to and that we didn't supply them intentionally. It is ridiculous, but think about if from our position. As someone said earlier I can't afford a £1000 fine and the shop can't afford to lose its licence, its better to be safe than sorry.

Don't have a go at the sales assistant who's just doing his job, its not us who impose the fines on ourselves....

EDIT: We're probably breaking some sort of data protection law by doing it which carries an even bigger fine. Again, I dont make the rules.

signed,

a slave to the system

that's stupid, if one of the biggest supermarkets in the UK can get away with a short description, time and date then why does your store/regional/managing director feel they need more? as far as i'[m aware it would only be a breach or personal rights/ data protection if you didn't ask the person if it was ok to take their details down first, i personally wouldn't shop at your shop (but then DVDs are the only age restricted thing i buy and i usually just buy them online)

 

[deuse]

I am 50+ I wish someone would ask me for ID