Maxtor Warranty Q.

MarkW7 · 20 Oct 2009 at 20:24

Hey,

I smartly broke my Maxtor drive

It was in my case, with another case leaning up next to it on the floor (swapping out parts), so i walk past it and knock the second case into the 1st case and snap the plastic off where the sata cable connects.

If i put the plastic in the sata cable then put it on carefully the machine powers on, but then crashes after a while.

I bought it second hand off but it's still under warranty untill 2011.

My question is, is that under the warranty and as i bought it second hand - can i get a replacement?

someone may know

Thank you!

AbsenceJam · 20 Oct 2009 at 20:26

Yes you can, just got to the Seagate site and setup an RMA.

MarkW7 · 20 Oct 2009 at 20:29

Should i wipe the drive? I'm learning network admin and it has backtrack onto harddrive and some files.

leezer3 · 20 Oct 2009 at 21:44

Nope, warranty doesn't cover physcial damage

Best bet is going to be a hot glue gun to hold it in place really.

Cheers

-Leezer-

AbsenceJam · 20 Oct 2009 at 21:48

I've managed to RMA a couple of drives with broken connectors before. Got lucky perhaps? They weren't Seagate/Maxtor though.

MarkW7 · 20 Oct 2009 at 21:59

leezer3 said:
Nope, warranty doesn't cover physcial damage

Damn, should i send it anyway. Will they send it back?