why isnt this working for me, theres just no logical answer...
I was having the same problem with Burnout Paradise. After trying over 5 times, I emailed customer support asking for their help. They asked for more details of the problem, which I supplied them with. Got an email back yesterday telling me they'd added the game onto my account,
FREE! (a few hours earlier though I'd succumbed to buying a serial off g2play which means I have 2 copies (doh), so if anyone wants to buy the unused g2play serial, lemme know).
I've been impressed with EA over the past few months in their willingness to respond to customer complaints about their DRM and make it easier for legitimate customers. I'm now
very impressed, especially since I was trying to buy it at £3.74 and they've put it back up to £30. That's the way to treat customers.
So, I recommend messaging EA's customer service making sure to be nice (however much the site's slowness may be making you want to smash your head through the monitor!) and be explanatory. They may take a long time to respond (that's a negative) but they may be able to help you in the end.
Odd, I didn't get that message when I bought Mass Effect and Dead Space. And the Battlefield 2 booster pack I bought in 2007 is still available for me to redownload via the EADM. Seen reports in other forums that their purchases are redownloadable too.