BT Internet Issues

dcs01 · 12 Dec 2009 at 12:59

Hi Guys,

So yesterday afternoon my internet went down, now since that point, I've been struggling to get anywhere near the broadband speeds I should have. I have rebooted the entire network, the computers, tried different computers, different cables everything you can think of..nothing is working. What is confusing me is that we have a second line into the house, also using BT Broadband and that is operating at normal speeds.

I just did a speed test using the BT tool and got the following result:

First off, does anyone have any idea what could be causing this? Secondly, does anyone know how I can raise a fault with BT? I've been searching around on their website and it's just taking me around in circles.

Thanks in advance.

Rroff · 12 Dec 2009 at 13:18

EDIT ignore I didn't read the screenshot properly... its a bit small.

tolien · 12 Dec 2009 at 13:34

It isn't your IP profile because that's much higher than the actual throughput you're getting. Phone your ISP - if that's BT there's got to be some phone number (and ISTR it being mentioned on here before).

dcs01 · 12 Dec 2009 at 13:36

tolien said:
It isn't your IP profile because that's much higher than the actual throughput you're getting. Phone your ISP - if that's BT there's got to be some phone number (and ISTR it being mentioned on here before).

Thanks, I'll give them a call then.

BigRazer93 · 12 Dec 2009 at 16:36

Hey mate, its fine mate, BT have been experienceing problems, I use to get around 6mb and went down to 0.24, I called them and they reset my line which can take up to 12 hours (do now reset router within 12 hours) and then its all fine now.