DELL support = fuuuuuuuuuuuuuuuuuuuuuu

I just bought a 2nd hand 2407wfp, and all I want to do is check if theres a warranty. That apparantly is not humanly possible. If I look online they need the mythical service tag of legend, (as you said, doesnt exist on monitors), and if I ring up they give all these options. None of which are monitor so I picked "other Dell branded products" and it sends me back to choosing if I have a desktop, laptop or server. NONE OF THEM PLEASE. Then after it says the offices are closed. You could just tell me that at the start, no?
 
Bigdogbmx said:
I just bought a 2nd hand 2407wfp, and all I want to do is check if theres a warranty. That apparantly is not humanly possible. If I look online they need the mythical service tag of legend, (as you said, doesnt exist on monitors), and if I ring up they give all these options. None of which are monitor so I picked "other Dell branded products" and it sends me back to choosing if I have a desktop, laptop or server. NONE OF THEM PLEASE. Then after it says the offices are closed. You could just tell me that at the start, no?
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The warranty is three years, check the back of the monitor for the build date, mine is feb 2007 so just in warranty.

The number im using for support is

0844 338 1000

You hear the options, (option 1 i think you need) then it gives you option bs about the service tag then finaly says press this button if you dont have a service tag, then ask to be put through to monitor warranty. But don't be suprised if you get stonewalled with this service tag bs, and the serial number not existing.
 
Gerard said:
Funny thing is ive noticed they seem to be very quick at recognising a serial number when the monitor is out of warranty, when it is in warranty the "me no speaky engrish" card seems to be played and the serial isn't on the system. :rolleyes:
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I don't know if it's down to the fact I haven't slept in over 24 hours, but ROFL! ME NO ENGERISH!

On another note, I have had a good experience with these guys. I retained all original packaging and was able to find the information that they wanted. I was able to have my monitor replace.

The bad news, however, was that the monitor they sent me stopped working. This was also true of the next 4 replacements that they sent me. Eventually they sent me a brand new monitor. I am now pleased. But at what cost? AT WHAT COST!?!

Regards,

Farore

Edit: On further observation, your monitor is made in Mexico. Perhaps that's why it sux? :P
 
Gerard the info on your monitor:

PPID Serial: MX0CC30246634729257S
Manf Date: February 9, 2007
Part Number: CC302

Monitor bought on its own has a max warranty of 3 years so you are very close to the end of yours.
 
Some thoughts:

1. Did you buy it in the UK?
2. Did you buy it from the outlet?

I bought a laptop when living in the US from the Outlet. The laptop was originally purchased in South America. The service tag wasn't changed to reflect my purchase so every time I tried doing something it assumed I was the South American owner. It took all sorts of woes to get Dell to fix it up!

Then I tried to transfer ownership to the UK which was even more woes. I found myself calling the US more then the UK as they showed more competence.
 
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The ppl themselves i find quite polite and i feel they are trying their best for me. I think it's the process that is the problem.

Took 10 weeks for me to get a refund for my old xps1730 beacuse they couldn't fix an overheating issue.

Chasing them was teadious.
 
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Dell call centres are really bad. I had a bad experience about a year ago when purchasing a laptop from them. When your product is in warranty they are great but when it's not all they care about is selling you a new warranty at a stupid price.
 
I had similar issues trying to get my monitor replaced, i had to tell them about 10 times "the monitor does not have a service tag" before i was transferred to an English/Irish call centre and after that it was fine.
 
IPBA said:
Gerard the info on your monitor:

PPID Serial: MX0CC30246634729257S
Manf Date: February 9, 2007
Part Number: CC302

Monitor bought on its own has a max warranty of 3 years so you are very close to the end of yours.
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Yup, problem is ive yet to get them to recognise that number, gonna have to call again tomorrow :(
 
Try the business support line, rather than the general systems one. They've got people with half a brain on there, who actually understand how to deal with a monitor :p

-Leezer-
 
Do they let you request phone support in a specific language, if so, ask for a Welsh person.

Then immediately speak English to them, should be easier to understand :p, this is what I do when calling the council, since the Welsh lines are always empty

You may get some good tips regarding coal and sheep too
 
NOT impressed will Dell

Well so far I am NOT impressed will Dell, phoned on the 21st December 2009, to get a monitor replacement, had two phone calls one saying it would be delivered first week in January (nothing) I phoned them again on Friday last week OH it's due to the bad weather conditions that's' why the monitor couldn't be dispatched.:confused:

So a month on (nearly) and still no monitor, and it wasn't a cheapO either it is a Dell Dell UltraSharp U2410 24" don't think I will be buying Dell again!:mad:
 
leezer3 said:
Try the business support line, rather than the general systems one. They've got people with half a brain on there, who actually understand how to deal with a monitor :p

-Leezer-
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this. Dell business support is fantastic and last time I checked based out of Ireland (as is HP's).
 
If you want to speak to someone from the UK department that actually dont read from scripts ask to get put through to technical support. And ring in office hours.
 
Gerard,

S/N beginning "MX" is Mexico it's a US Supplied 24" not purchased from Overclockers or most of the usual UK resellers. Dell UK will not replace a US monitor, all US monitors have serial numbers begining MXxxxxx in addition the part number CC0302 is not the same as the EU/UK variant

Did you buy this through Ebay?
 
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