Anyone done a recent Western Digital RMA?

Echo

Echo

Echo

Associate
Joined
18 Oct 2002
Posts
1,131
Location
South-West Wales
Just received the "Advanced RMA" replacement for my 18-month old RE2-GP (1TB) that went bad (sector reallocation > 160), and they've sent their flagship 2TB enterprise drive!

Dead chuffed obviously, but in the back of my mind I'm thinking they've made a mistake - they definitely still have plenty of 1TB drives in production.

Anyone gone through the process recently and had a similar upgrade?

Cheers
 
Echo said:
Just received the "Advanced RMA" replacement for my 18-month old RE2-GP (1TB) that went bad (sector reallocation > 160), and they've sent their flagship 2TB enterprise drive!

Dead chuffed obviously, but in the back of my mind I'm thinking they've made a mistake - they definitely still have plenty of 1TB drives in production.

Anyone gone through the process recently and had a similar upgrade?

Cheers
Click to expand...

I have returned a couple of VelociRaptor's with no such luck, the only thing is I would keep a check on your bank / CC statement to make sure they don't charge you for it
 
Echo said:
Just received the "Advanced RMA" replacement for my 18-month old RE2-GP (1TB) that went bad (sector reallocation > 160), and they've sent their flagship 2TB enterprise drive!

Dead chuffed obviously, but in the back of my mind I'm thinking they've made a mistake - they definitely still have plenty of 1TB drives in production.

Anyone gone through the process recently and had a similar upgrade?

Cheers
Click to expand...


I wasn't this lucky when I sent my 74gb raptor back few months ago.
 
Certainly will be, says I'll be billed a whopping $310.80 if they don't receive the duff drive by early June :eek:

Done a bit more searching and it appears my original drive was actually enterprise class, and they don't sell RE*-GPs in the original capacity anymore - so fingers crossed :)
 
Consider it as a present for the inconvience

It happends a lot :)

Occured when i RMA's a 500gb Western Digital Cav. they gave me a 1gb Cav Blue as a replacement
 
aowc02 said:
Consider it as a present for the inconvience

It happends a lot :)

Occured when i RMA's a 500gb Western Digital Cav. they gave me a 1gb Cav Blue as a replacement
Click to expand...

wouldnt a usb stick be better!! 1gb cav blue isnt very big.

or did u mean 1tb?
 
I think it's done semi often as a good will gesture for the inconvenience and probably generates good publicity rather than you complaining about the failed drive....
 
Doesnt surprise me, I use nothing but WD for anything critical for exactly this kind of service.

I've RMA'd a number of 320GB Blues and recieved back 1TB Black / RE-3
 
You must log in or register to reply here.
Back
Top Bottom