logitech customer serivce - superb

adamau5

adamau5

adamau5

Associate
Joined
21 Oct 2002
Posts
2,029
praise to logitech,

my mouse went wrong (mx600), it double clicked everytime i single clicked. it was around 2 and half years old. So i email them, and 2 days later i have a replacement, but its the updated mx620. Great service, but the mouse is incompatible with the keyboard set (mx3200). I email them again asking if there is anything i can do to allow the keyboard to use the new mouse receiver.... and they send me a brand new mouse and keyboard set.

Absolutely fantastic service, and for that reason i will buy logitech again. A
Credit to the industry!
 
yup they are well known for the replacement service one of the hardrive manufactures used to send out a replacement and you would give your old one to the courier but i dont remember who it was or if they still do it
 
I keep hearing positive things said about Logitech,glad i went with them for my keyboard and mouse.
 
Yep, theyre service is excellent, they replaced my 3 year old broken G5 with a G500, didnt even ask for receipt or serial no, or ask me to destroy the old mouse and provide evidence, something ive heard them ask for in the past.
 
Aye, it's quite exceptional how they still manage to provide decent support being so big and all. Good to know it can be done, been buying their keyboards, mice and webcams for years, never looked back.



- Ordokai
 
Going to have to try that out, have a VX Nano which is a great little mouse but the microswitch on the main mouse button is getting a bit flaky.
 
Well it should have been completed in the first call, the guy was supposed to email questions so he could figure what replacement to send me but I didnt receive the email so I rang them back today and the lady just said the G500 is the direct replacement for the G5 so i'll send you one out, you'll receive it in 7-10 days.

If it had been completed on the first call, it would have taken ten mins start to finish
 
Relentless81 said:
Well it should have been completed in the first call, the guy was supposed to email questions so he could figure what replacement to send me but I didnt receive the email so I rang them back today and the lady just said the G500 is the direct replacement for the G5 so i'll send you one out, you'll receive it in 7-10 days.

If it had been completed on the first call, it would have taken ten mins start to finish
Click to expand...

I've emailed them, took 2 days to reply, then they referred me to the European Logitech centre where I'm waiting to hear from them. Its a good service though, they said if I don't hear anything from them in two days message them again and they'll find out whats going on. Just anxious to get my parts working :)
 
I had a great experience with them too. My Driving Force Pro went awry (rattling a lot and going crazy sometimes when plugged in!) and they replaced it with a Driving Force GT, brand new. Actually accidentally sent me a joystick the first time, but soon remedied that.

Sometimes the ctrl on my G11 sticks, been like that from new, but I feel kind of bad contacting them over such a small issue in case they send me a new one! I don't want to take advantage of the support as it may not be there when I actually need it. I noticed yesterday someone had broken their keyboard by trying to clean it, and someone suggested sending it back under warranty. I urge you not to, as frivolous cases and self inflicted damage will cause them to possibly discontinue the great service in the future.
 
Great products great support, since starting to use logitech keyboards and mine i've only been without them for about 3 months when I tried using a habu mouse, back to a mx performance now.
 
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