BT and their fair usage policy...

ElectroBlaster

ElectroBlaster

ElectroBlaster

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Can somebody who has bt broadband please confirm something about their charges please... I downgraded to option 1 last year and have never gone above their 10gb terms until recently. I have been hit with a £14 charge which I just accepted and will be put onto my next bill which is due soon. But I have not gone above 10gb since but I have been hit by another £14... I havent used 14gb so why have they done this? It seems OTT to me.
 
i believe the 10GB is for upload and download usage combined rather than most limits being download limits.
check to make sure the combined upload/download isnt more than 10GB.
 
Yes I remember now. Anyway im a bit fed up with how the bills seem to be creeping upwards again and that when we dont do anything, its annoying when the kids watch 5 youtube videos and then I get an email from bt moaning about it. Changing back to option 3 is a no go so maybe its time to jump ship to another provider... I was thinking about talk talk, they seem to be quite good price wise.
 
virgin media virgin media virgin media virgin media virgin media virgin media virgin media virgin media virgin media virgin media virgin media virgin media virgin media virgin media

I've been with them for about 4 years now on a 10mb line and get no less than 9.8mb EVER. I'm not light on internet usage and downloads and I've never been hit with any unexpected bills, undoughtbly the number provider!
 
geowal19 said:
virgin media virgin media virgin media virgin media virgin media virgin media virgin media virgin media virgin media virgin media virgin media virgin media virgin media virgin media

I've been with them for about 4 years now on a 10mb line and get no less than 9.8mb EVER. I'm not light on internet usage and downloads and I've never been hit with any unexpected bills, undoughtbly the number provider!
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I agree with geowal. but it depends if people are lucky enough to be living enough in a virgin media area. I have a friend living in the next road and he doesnt! what a poor chapy.
 
Surely BT have told you much you have used so you can see where the charge comes from. If not then ask.

AFAIK BT's option 3 has the highest fair use allowance (100GB) of any non LLU deal. At least on option 1 you can pay for the extra and not get your speed reduced.

You need to check your exchange and see if any LLU providers are available.

Andi.
 
Ok am I right in thinking virgin media took over eurobell/telewest? We used to have eurobell/telewest but they took so long to roll out broadband I gave up and jumped ship to bt and lost all the tv stuff, didnt care at the time. We still have the cable box on the wall so im thinking it might be a good idea to check this out.
 
ElectroBlaster said:
Can somebody who has bt broadband please confirm something about their charges please... I downgraded to option 1 last year and have never gone above their 10gb terms until recently. I have been hit with a £14 charge which I just accepted and will be put onto my next bill which is due soon. But I have not gone above 10gb since but I have been hit by another £14... I havent used 14gb so why have they done this? It seems OTT to me.
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I thought that the first time you went over the cap you got a warning and if you went over it subsequently they then charged you for the extra useage, if you continued to go over you were given the option of upgrading to the next package or paying for the extra usage per gig. Remeber this is combined download and upload usage not just download.

Dazza_Random said:
If you live in a virgin media area you'd be stupid to not go with them!

But i hate BT's 100GB cap on their top package
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I don't have a problem with the 100GB cap as such but the way BT have implemented it is retarded... no consideration given for when you use it most i.e. off peak/on peak, flat 30 days of throttling even if you exceed it by just 1MB - not just throttled for the remainder of the month, no option to pay extra for more unmanaged bandwidth, etc. etc.
 
Virgin Media took over Ntlworld. I have no idea who eurobell and telewest are :s

Also Virgin doesn't hit you with fines, but when you go over the fair usage limit they slow down your connection for the rest of the month
 
Virgin did take over Telewest too. They actually basically bought ALL the cable suppliers.
Caps, FUP etc. etc. are a necessary evil as a small monority always ruin it for the majority. see o2's internet useage which is why they have got rid of unlimited use on mobile's, basically 3% of people using something stupid like 40% of total bandwidth
 
I think your thinking of their mobile internet (and thats 500MB) Unless you meant 200Gig but pretty sure O2 don't cap at that sum (their "unlimited" package is actually 40Gig IIRC).
 
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