Arsey emails at work

**** it if someone sends me an arsey email then i just send them one back telling to them to sort their crappy attitude out before they get any help from me...usually i get a sorry email sent back to me along with them now explaining what needs to be done.

Mind you this heat isnt helping things either:p
 
I responded that way because he reported his problem to the IT director instead of coming to us in the first instance. In addition he told the IT director that we're a bunch of amateurs with very slow turnaround times.

Considering the amount of workload we have, the 3 hours I dedicated to his problem was a relatively good turnaround time in accordance with ITIL SLA's (:D). To then be told that he was too busy for the resolution when he wanted it turned around quickly was a bit contradictory.

You're probably right though. It could have been worded much better but then all the partners here know me quite well so I can get away with it :p
 
simulatorman said:
I'm far to diplomatic to get arsey with email replies as its not very professional.
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Saying 'to' when you meant 'too' isn't very professional either :p. I know it's only OcUK, but just wanted to give you a heads up for the next time you send a highly professional email at work ;).
 
In Broadband Tech Support i make sure the customer knows who's in charge and calling the shots. Cross me I CUT YOU OFF BITZH!!!!
 
problem with emails, it could be taken in different ways.

from the person sending the email could be constructive critism, however comes across as patronising. Best option even if it's annoying is to be professional, nothing worse than getting brought up in a meeting over rage on an email.
 
there's one person in our office who sends the most annoying, patronising, arrogant, arsey emails I've ever read. even when i've been told off over email by a director or something, her emails are many times worse.

it winds me up just thinking about it!!
 
dave1983 said:
problem with emails, it could be taken in different ways.

from the person sending the email could be constructive critism, however comes across as patronising. Best option even if it's annoying is to be professional, nothing worse than getting brought up in a meeting over rage on an email.
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Agreed. Or as I said, alternatively, speaking through the issue often works even better. Then again I like to talk... :o
 
I probably used to when I was younger but it doesn't really affect me now. If somebody wants to be unprofessional and make themselves look like a *** at work, that's their problem. If it does annoy me and I'm tempted to reply with something myself, I'll just put off replying for a while until I have a clear head :)
 
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I get the odd arsey email now and then, but I just respond politely as possible - I suspect with some people this is more aggrivating for them than being arsey. :p

Though on one or two occassions I have had to be firm. The one I can think of off the top of my head was a client complaining about the scanner not working on their new printer. His attitude was awful.

I responded:

Hi xxxx

The reason the scanner hasn't been configured yet is that your supplier has yet to repair the machine they installed recently. As I explained to you a few days ago a piece of hardware for the machine is missing. You told me in our last exchange you would get the supplier out to repair/install the component so I could set it up for you.

Regards

xxxx

I got sheepish reply a little while later saying he had contacted their supplier :D
 
I'm not important enough to get emails. :(
Team leaders & managers don't even tell me anything anymore as I scare them when i freak out. :o
Nowadays they just tell somebody else that is close to me & hope I hear. :D
 
malc30 said:
I'm not important enough to get emails. :(
Team leaders & managers don't even tell me anything anymore as I scare them when i freak out. :o
Nowadays they just tell somebody else that is close to me & hope I hear. :D
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So you hear all your bad news with a Doppler effect as people leg it past to escape your wrath? :p
 
Another phenomenon I've noticed is people imparting arsey tones onto an email when they're reading it out to me.

For example:

"Tom, can you get me the document asap please."

Said to face - could be friendly as pie. Read by recipient in any tone they choose - can be made to sound like the sender is being a real arse. People I work with frequently try and make an email sound more arsey than it actually is when reading them out, presumably to defend their position and make their 'attacker' out to be the bad guy. The reality could be totally different, such in the danger of email, as mentioned above.
 
Woman at work puts people on hold midway through them still talking. I want to push her down some stairs. Everyone else tends to have to sweep up her **** after she's annoyed someone.
 
QuickLink said:
Woman at work puts people on hold midway through them still talking. I want to push her down some stairs. Everyone else tends to have to sweep up her **** after she's annoyed someone.
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Oh this annoys me to no end! One of our suppliers receptionists does this constantly. "Hi can I speak to John in...." *hold tone* *ARGH*
 
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