Just moved house o2 tests say only 1 meg extra in speed

Clairvoyant · 5 Jul 2010 at 11:10

I have just moved house and am closer to the exchange. Im on o2 std package and am getting full 8mb.

Just rang o2 and they have done a test and told me I will only get 9-9.3mb. I have kept the same number and am now just over 1000 mtrs (o2 tech guy told me). And was about 3600 mtrs before.

So I though I would get more speed. But the tech guy said BT have most likely just rerouted my old line and not direct from the house.

Any where I can find out the line route. lol

The BT engineer when checking the line on install said I had a very good line. Under 1 volt.

I want more speed.

Thanx for any help in advance.

Swifty55 · 5 Jul 2010 at 11:23

Post your connection stats.

Clairvoyant · 5 Jul 2010 at 11:55

DSL Status: UP
DSL Modulation Mode: Auto
DSL Path Mode: INTERLEAVED
Downstream Rate: 8188 Kbps
Upstream Rate: 1075 Kbps
Downstream Margin: 5 db
Upstream Margin: 5 db
Downstream Line Attenuation: 33
Upstream Line Attenuation: 33
Downstream Transmit Power: 22
Upstream Transmit Power: 12
LOS Errors: 0

Tealc · 5 Jul 2010 at 12:42

You should do better than 9. Sky told me I'd get 5-6 and I actually get 18-20 but my attenuation is only 10.

You can plug your attenuation and things into one of those speed checkers and it'll give you an estimation.

Clairvoyant · 5 Jul 2010 at 12:47

Ah yes i remember them, any sites I can put these details in to get some info.

muon · 5 Jul 2010 at 13:05

Anyone think he's being capped at 8? On a 33dB attenuation and 5dB noise margin, he should get much better speeds. I'd be expecting 13-14Mbps.

Swifty55 · 5 Jul 2010 at 13:09

ghost101 said:
Anyone think he's being capped at 8? On a 33dB attenuation and 5dB noise margin, he should get much better speeds. I'd be expecting 13-14Mbps.

O2 Standard is only up 8Mb package.

OP - with a line attentuation of 33dB, you should be looking at a 12Mb connction, with fastpath maybe 13-14Mb.

benftl · 5 Jul 2010 at 13:32

Indeed, as ghost101 and Swifty55 have said, you're on the wrong package if you want more speed. Your line should capable of 13mb~ but you'd need to be on the prem / pro package for it. Afaik fastpath isn't an option with O2 so 13mb interleaved sounds about right.

Clairvoyant · 5 Jul 2010 at 15:33

I know Im on the Std package 8 mb. I phoned o2 and they tested my line and said I will only get about 9 mb.

Rroff · 5 Jul 2010 at 15:39

With a 33db attenuation you either have some issues with the line* or are a lot further than 1000m cable length - more like twice that minimum.

With ADSL2 you might hit 14Mbit tho with those stats if your lucky more like 9-12Mbit.

* Have a look at some guides for removing ring wire and/or cleaning up internal wiring, also possible there a junction box somewhere between you and the exchange thats not properly sealed and corroding.

benftl · 5 Jul 2010 at 16:15

Clairvoyant said:
I know Im on the Std package 8 mb. I phoned o2 and they tested my line and said I will only get about 9 mb.

Fair enough, I don't really understand what question it is you're asking then. With your attenuation, you're likely to get 13mb~ max, so if the extra £5/month is worth that extra speed then go for it.

Clairvoyant · 5 Jul 2010 at 17:02

My point was I rang o2 to change up. And they told me I would only get about 1mb extra.

i have now done it online, and have

DSL Status: UP
DSL Modulation Mode: Auto
DSL Path Mode: INTERLEAVED
Downstream Rate: 11772 Kbps
Upstream Rate: 1271 Kbps
Downstream Margin: 6 db
Upstream Margin: 5 db
Downstream Line Attenuation: 33
Upstream Line Attenuation: 33
Downstream Transmit Power: 22
Upstream Transmit Power: 12
LOS Errors: 0

I have put my pre filtered faceplate on and now the BT fitted extension does not work. Any clues.

bloodline76 · 5 Jul 2010 at 17:27

Clairvoyant said:
My point was I rang o2 to change up. And they told me I would only get about 1mb extra.

i have now done it online, and have

DSL Status: UP
DSL Modulation Mode: Auto
DSL Path Mode: INTERLEAVED
Downstream Rate: 11772 Kbps
Upstream Rate: 1271 Kbps
Downstream Margin: 6 db
Upstream Margin: 5 db
Downstream Line Attenuation: 33
Upstream Line Attenuation: 33
Downstream Transmit Power: 22
Upstream Transmit Power: 12
LOS Errors: 0

I have put my pre filtered faceplate on and now the BT fitted extension does not work. Any clues.

I know on the LLU packages they put you on a higher service and see what you settle on. If they could get you higher then I am sure they would do it as it means more money for them.

Didnt you shop around or just go with o2 as you were previously with them?

Locky · 6 Jul 2010 at 15:57

Channel: FAST, Upstream rate = 1406 Kbps, Downstream rate = 16913 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 2.6 3.0
Attn(dB): 36.0 18.7
Pwr(dBm): 18.7 12.4
Max(Kbps): 21009 1386
Rate (Kbps): 16913 1406

I'm not on fastpath btw.

benftl · 6 Jul 2010 at 16:54

That's an amazing sync for your attenuation, you must have a very good quality line.

Locky · 7 Jul 2010 at 09:02

The exchange is across the field about 800 meters away, but my line goes up round it which means it's about 2.2km, the cabinate and estate is brand new.