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BFG Stopping all RMAs!

Duff-Man said:
I can sympathise with the frustration of trying to RMA an item with a company who seems determined to ignore you.

I've been trying to get in contact with Hazro to return my 30" 2560*1600 screen for over six weeks now. No reply to webnotes. No reply to emails. No answer on their phone line. They don't even have an address listed with companies house (they don't even appear). Very frustrating to just be completely ignored, especially considering it would cost me over £1000 to replace the screen with an equivalent item.

... if by any chance anybody knows how to get in contact with Hazro then I'd love to hear about it! (anyone from OcUK still have contact? Gibbo?).
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I think in such circumstances, you should go to the retailer.
 
kylew said:
I think in such circumstances, you should go to the retailer.
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Retailer was OcUK. I'll give them a call on Tuesday to see if there's anything they can do. It's been over a year since purchase though, so technically they have no responsibility other than to direct me to the manufacturer.
 
JIM_BOB7813 said:
Really? Which legislation says this?
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I don't know :confused:

It's just something I've seen mentioned on these forums a few times.

Anyway, I'll give them a call on Tue or Weds to see if there's anything they can do to help. I might give trading standards a call first to see what my rights are in this situation, and see what they advise.
 
Duff-Man said:
I don't know :confused:

It's just something I've seen mentioned on these forums a few times.

Anyway, I'll give them a call on Tue or Weds to see if there's anything they can do to help. I might give trading standards a call first to see what my rights are in this situation, and see what they advise.
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I think that the general rule is the retailer is responsible for all queries, returns etc since your contract is with them, not the manufacturer.
 
JIM_BOB7813 said:
I think that the general rule is the retailer is responsible for all queries, returns etc since your contract is with them, not the manufacturer.
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Yeah, and for up to 6 years after the sale too, if it's deemed as a manufacturing fault.
 
kylew said:
Yeah, and for up to 6 years after the sale too, if it's deemed as a manufacturing fault.
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Well, I'm pretty sure it's a manufacturing fault... From a 4870x2 and from two onboard-intel GPUs that I've tried, I get no output whatsoever. From my GTX480, I get this:











So yeah... Pretty shafted.
 
What input connection are you using? at that res theres going to be issues with both VGA and DVI if you don't have the right cable/connector (i.e. you haven't recently changed DVI lead and its now single link when you need dual link, etc.)... and its even possible for a slightly lose connection to do that.
 
Rroff said:
What input connection are you using? at that res theres going to be issues with both VGA and DVI if you don't have the right cable/connector (i.e. you haven't recently changed DVI lead and its now single link when you need dual link, etc.)... and its even possible for a slightly lose connection to do that.
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That's a very valid point. I've had what looks like the same issue on an old monitor, which turned out to be the cable having a broken connection that would break and reconnect when you moved the cable about.
 
Rroff said:
What input connection are you using? at that res theres going to be issues with both VGA and DVI if you don't have the right cable/connector (i.e. you haven't recently changed DVI lead and its now single link when you need dual link, etc.)... and its even possible for a slightly lose connection to do that.
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It's dual-link DVI. The thing was working just fine for 18 months, and then all of a sudden, it wouldn't switch on at all (nothing shown on the screen, even though the signal output was active). The cable works just fine with the crappy TN panel I'm using now.

With the GTX480, I get the "poor mans eyefinity :D" look you see above, and the only two resolutions I can select are 800*600, and 1024*768. I can't force higher resolutions with nvidia control panel. With the other outputs I get nothing at all.

I tried checking connections etc. This is the best I can get - if the connection is loose then I get the mess shown above, with the added fun of a random red / green screen overlay (as you usually see with lose DVI connections).

Keep the suggestions coming though - I'll try anything at this point!
 
Duff-Man said:
It's dual-link DVI. The thing was working just fine for 18 months, and then all of a sudden, it wouldn't switch on at all (nothing shown on the screen, even though the signal output was active). The cable works just fine with the crappy TN panel I'm using now.

With the GTX480, I get the "poor mans eyefinity :D" look you see above, and the only two resolutions I can select are 800*600, and 1024*768. I can't force higher resolutions with nvidia control panel. With the other outputs I get nothing at all.

I tried checking connections etc. This is the best I can get - if the connection is loose then I get the mess shown above, with the added fun of a random red / green screen overlay (as you usually see with lose DVI connections).

Keep the suggestions coming though - I'll try anything at this point!
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If it all works with another monitor, then it's definitely this monitor. It could have a dodgy DVI port, or be the monitor itself, either way it needs replacing.

I'd call OcUK and I wouldn't accept "you need to deal with hazaro" as a solution. It might be worth trying to contact one of the staff from here like Gibbo, he seems to go out of his way to help people.
 
YOUR RIGHTS WHEN YOU BUY GOODS

The Sale of Goods Act 1979, amended in 1994, say that when you buy goods from a trader they must fit the description, be of satisfactory quality - which includes lasting a reasonable length of time - and be fit for their purpose. If goods aren't of satisfactory quality you're entitled to compensation, which is normally the cost of repairs. The retailer, not the manufacturer, is legally obliged to sort out a problem if the goods don't meet these requirements.
A manufacturer's one-year guarantee is in addition to these rights - many offer free repair or replacement without quibble. Extended warranties are an extension of this.


Be prepared to fight for your rights though, as retailers usually rely on the fact you will get fed up of chasing them long before they need to pay out for a repair.
A final resort is small claims, but the law is in your favour and is very hard for any retailer to shy out of their legal obligations under contract.
 
Its_Me said:
YOUR RIGHTS WHEN YOU BUY GOODS

The Sale of Goods Act 1979, amended in 1994, say that when you buy goods from a trader they must fit the description, be of satisfactory quality - which includes lasting a reasonable length of time - and be fit for their purpose. If goods aren't of satisfactory quality you're entitled to compensation, which is normally the cost of repairs. The retailer, not the manufacturer, is legally obliged to sort out a problem if the goods don't meet these requirements.
A manufacturer's one-year guarantee is in addition to these rights - many offer free repair or replacement without quibble. Extended warranties are an extension of this.
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Thanks for the info.

I guess the issue is "...lasting a reasonable length of time". The screen worked fine for 18 months, but came with a 3-year guarantee from Hazro. Are OcUK legally obliged to honour this guarantee? Or are they able to make their own interpretation of "reasonable length of time"?
 
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