Are you having a laugh?

It's easy to assume that you are only really well and truly covered if you take out the extended warranty but it's not something people need very often. You have rights without it.
 
[TW]Fox;17453944 said:
How is it poor customer service?

Repairing a camera is quite a skilled process. Manufacturing a camera is a largely automated process.

There is probably not a huge amount less work fixing the LCD on a £69 camera than there is fixing the LCD on a £600 camera.
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Dead right there. Maybe next time OP’s daughter will think twice about dropping her camera.
 
fidget said:
Argos once wanted to sell me an extended warranty at the till.....on a disposable camera.

Price of camera £7.50
Price of extended warranty £9.95

I declined the kind offer :)
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Wow. :confused: I don't really know what to think of that.
 
dmpoole said:
Pretty sure ARGOS isn't frowned upon on OCUK but just had a phone call after taking our daughters £69 Sony camera back after she had dropped it and made the LED screen a bit useless.
Is that Mr Poole?
Yes
It's about your camera, Sony say it's not their fault but there will be a charge if you want it fixing
How much
£65 :eek:
But it only cost £69
We can send it back to you for £25
I don't think so, bye

I don't blame ARGOS for this but surely Sony must have a brain in their heads to ever think that somebody would pay it - or would some people?

So what are your tales of totally ridiculous Customer Service?
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If you still have the serial number, report it as stolen.... :D
 
SiriusB said:
The other day I took my Toshiba laptop back to John Lewis as the fan had stopped working. Since it was still under warranty why not? The bloke on the desk, thinking he was some sort of expert, was asking if he could look at the event viewer for the crashes [due to over heating]. I told him no. The laptop was overheating, because the fan wasn't working.

The numpty still tried to argue the toss. I don't get it. It is under warranty so it is my right to take it back when it breaks. It is no skin of his nose, but noooo. 15 minutes of him trying to find fault with my diagnosis. In the end I just loaded it up, ran Intel Burn Test. 5 seconds later it shuts off and the whole time the fan didn't so much as twitch.

The guy was suitably apologetic and got it sorted.
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How is he a numpty? You do realise you don't just take in a several hundred pound item and give a replacement without checking it's actually broken, right?
 
dmpoole said:
I don't blame ARGOS for this but surely Sony must have a brain in their heads to ever think that somebody would pay it - or would some people?

So what are your tales of totally ridiculous Customer Service?
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I can't imagine anyone paying £65 to repair a £69 camera but I guess they have to give you the option.

SiriusB said:
The numpty still tried to argue the toss. I don't get it. It is under warranty so it is my right to take it back when it breaks. It is no skin of his nose, but noooo. 15 minutes of him trying to find fault with my diagnosis. In the end I just loaded it up, ran Intel Burn Test. 5 seconds later it shuts off and the whole time the fan didn't so much as twitch.

The guy was suitably apologetic and got it sorted.
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I think he was just trying to be helpful to be honest - most people would rather walk away with something that worked with the least hassle - but he should have gotten the hint and just processed the replacement when you obviously weren't interested.
 
PardonTheWait said:
How is he a numpty? You do realise you don't just take in a several hundred pound item and give a replacement without checking it's actually broken, right?
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My impression was that the guy was trying to diagnose the problem via other means, and ignoring the fact that he'd said the fan doesn't work any more. Surely if you'd told some one it's overheating because the fan doesn't work, you wouldn't start checking event viewer, but rather check out the fan?

I know I'd say "what are you doing? Check the fan out!".
 
Its the same case with a lot of cameras and with different stores. It costs loads to repair them as they need to be sent back to manufacturer and loads of parts need to be dismantled. Ive broken 2 Canons, a Sony and a Panasonic. Ive learnt my lesson now and only buy cameras off ebay for about £30-£40. Lost/broken and 1 stolen on nights out have cost me 11 cameras!

At the moment i have a 5mp Panasonic DMC-FX8 that cost £35. Not broken/lost one for a while now *touches wood*
 
dmpoole said:
Pretty sure ARGOS isn't frowned upon on OCUK but just had a phone call after taking our daughters £69 Sony camera back after she had dropped it and made the LED screen a bit useless.
Is that Mr Poole?
Yes
It's about your camera, Sony say it's not their fault but there will be a charge if you want it fixing
How much
£65 :eek:
But it only cost £69
We can send it back to you for £25
I don't think so, bye

I don't blame ARGOS for this but surely Sony must have a brain in their heads to ever think that somebody would pay it - or would some people?

So what are your tales of totally ridiculous Customer Service?
Click to expand...

Sorry, but how is that "ridiculous customer service"? Did you think they'd repair it for free? :confused:

If you're sending something to be repaired under warranty, always look at the small print, they tell you exactly how much they'll charge to return it if you decide not to have it repaired. And also, they tell you exactly what is covered under warranty, accidental damage is not one of them.
 
dmpoole said:
Can you please read the thread and then edit your post.
I'll give you a clue post 28 but you couldn't be bothered to read that far.
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Ok, but if you had edited your OP to make it clearer I wouldn't have made that mistake.

Since this thread was about posting "tales of ridiculous customer service", I automatically assumed yours was the first "tale of ridiculous customer service".
 
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dmpoole said:
It wasn't poor customer service but the last question was for everybody and didn't relate to my story but I can see how you misread it.
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Oh don't be daft, it's quite clear that until everyone pointed out how it wasn't you clearly felt it was ridiculous customer service.

Do you really expect us to beleive the final sentance was a completely unrelated question you just thought you'd ask? Pull the other one.

'Hi guys, the other day I went to Burger King, and it was quite expensive.

What are your experiences of wet weather?'

As you can see, it doesnt work does it. The question was related to your experience. You just didnt expect everyone to tell you it was perfectly reasonable service.
 
PardonTheWait said:
How is he a numpty? You do realise you don't just take in a several hundred pound item and give a replacement without checking it's actually broken, right?
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I wasn't asking for a replacement. I wanted my laptop repaired on the warranty I paid for. The issue was very simple. The fan that stops my CPU melting was not working, even under 100% load. He was a numpty for arguing the toss.

If I had walked in and said "something's broke; gimme a new one" I would understand him wanting to know more info.

I think he was just trying to be helpful to be honest - most people would rather walk away with something that worked with the least hassle - but he should have gotten the hint and just processed the replacement when you obviously weren't interested.
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If it was my Mum who took it in, then sure help is more than welcome I am sure. But when I tell him precisely what is wrong with it, I shouldn't have to argue with him.

John Lewis' procedures are probably partly to blame, but showing some initiative would have been nice!
 
[TW]Fox;17455919 said:
Oh don't be daft, it's quite clear that until everyone pointed out how it wasn't you clearly felt it was ridiculous customer service.
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No you're wrong.

The ridiculous bit (as stated in the OP) was Sony charging £65 repair for a £69 camera and I did state that ARGOS weren't to blame.
It is in the OP so go and read it and there was no ninja editing.

And then I asked for peoples ridiculous Customer Service stories otherwise the thread would have died after post #1.
 
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