Virgin Media charging 60 quid for installation.

Martini1991 · 13 Oct 2010 at 18:27

Hello there.
My mam's currently on phone and internet with Virgin Media.

Today she rang up Virgin Media to upgrade the phone to L and the internet to XXL.

That comes to a total of 43.44 per month, however, they're also charging us a 60 pound installation and activation fee?

I'm confused by this installation and activation fee, I was under the assumption it was free on the XXL package.

Any advice on this please?

Cheers.

Narj · 13 Oct 2010 at 18:28

Tell them to forget it then ("despite the extra monthly fee, you still want to charge for installation? You obviously don't want my business then...")

They'll soon backpedal.

oli356 · 13 Oct 2010 at 18:28

Just moan about it and it will be free -- its pretty simple really

We got ours for free
(though it got added to the bill, we rang them up and it was taken off the next months bill

Martini1991 · 13 Oct 2010 at 18:29

PianoBasher said:
Tell them to forget it then... they'll soon backpedal.

She succumbed on the phone.

Narj · 13 Oct 2010 at 18:30

Martini1991 said:
She succumbed on the phone.

It's not too late to call and say she's thought about it and realised that she thinks it's a bad deal.

Andr3w · 13 Oct 2010 at 18:30

New customers get it free so you should be able to wangle it and try get it free
http://shop.virginmedia.com/broadband/up-to-50mb.html

Martini1991 · 13 Oct 2010 at 18:31

Andr3w said:
New customers get it free so you should be able to wangle it and try get it free
http://shop.virginmedia.com/broadband/up-to-50mb.html

That's what I was going by when I first asked her to change our package (My mother hadn't told me the bill, our last was 48 quid.. And we're on 10MB)

However she folded and agreed to pay the price.
They're set to come on the 27th, I'll try telling her to moan for it free.

Relentless81 · 13 Oct 2010 at 18:31

I managed to get the install for free (if you can call it that, on an upgrade its as easy plugging in a new modem) but the admin fee they wouldnt budge

randomshenans · 13 Oct 2010 at 18:32

Don't get me started on Virgin...

Martini1991 · 13 Oct 2010 at 18:32

Relentless81 said:
I managed to get the install for free (if you can call it that, on an upgrade its as easy plugging in a new modem) but the admin fee they wouldnt budge

I told my mam that's what it'd be a new modem installation.

Morba · 13 Oct 2010 at 19:50

It's something they charge people who don't like asking for it to be free.
For those that dare say it's too much they remove the fee making the customer feel good about getting something cheap.