Dell messed up

Well I emailed their customer services dept this morning after waiting on hold for ten minutes on their phone number.

I haven't had any reply as yet.
 
The main problem I can see with keeping it, or even informing them is when do you start using it? Did anyone come up with a time limit they have to pick it up after you inform them?

O2 sent me 2 phones and they didnt say anything :D so started using them both (gave one to family) then a few months later they stuck the cost of second phone on my bill, but as I had never said anything and it was now used I didnt say anything about sending it back just paid up as they caught me out fair enough.
 
I understand it is tempting to just keep schtom and keep it, but I just don't feel comfortable with that frankly.

I've emailed them and I will follow up on monday morning, if no reply is forthcoming then I shall write to them stating they need to contact me to arrange collection within 30 days or I will dispose of it as I see fit.

This is the advice of a our legal eagle in the office.
 
Hi Castiel, I currently work for Dell. I would be happy to assist you on your dilemma, if you would be so kind to send me the laptop so I can officially and personally return it to the depot. I will trust you my details and also make sure your costs for delivery are covered.

Thanks for your time!
Swifty55

:p
 
Castiel said:
I've emailed them and I will follow up on monday morning, if no reply is forthcoming then I shall write to them stating they need to contact me to arrange collection within 30 days or I will dispose of it as I see fit.

This is the advice of a our legal eagle in the office.
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I'm not sure that the 30 days stipulation matches the official period (I think it's 6 months without checking) but it's probably not an unreasonable compromise between hanging on to it for an extended period and just dealing with it as you see fit. It might be worth sending the letter recorded delivery if you want to be able to prove you've done your part or at least get proof of postage (this at least costs no extra).
 
semi-pro waster said:
Why's it bizarre? If Castiel is uncomfortable with keeping something that doesn't belong to him then surely that's enough of a reason? Other people may well feel differently but it isn't their dilemma at the moment - if Dell wish to reward him for his honesty or not is in some ways a separate issue.
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I'm trying to figure out why he's owning up, and the only conclusion I can come to is that OP is a better person than me:p

He will call Dell, be put through to countless departments and in the end receive a generic "thanks for your honesty" from a customer service representative, before having a collection arranged. It won't be a long conversation involving Michael Dell discussing morals and rewards.

It belongs to a billion dollar company, not your mate Dave. It will not even register on their system that it's missing!
 
I don't understand why anyone would report this kind of thing, sit on it for a while (not literally) and then if nobody comes back to you or takes money from your account id just use it.
 
Castiel said:
I understand it is tempting to just keep schtom and keep it, but I just don't feel comfortable with that frankly.

I've emailed them and I will follow up on monday morning, if no reply is forthcoming then I shall write to them stating they need to contact me to arrange collection within 30 days or I will dispose of it as I see fit.

This is the advice of a our legal eagle in the office.
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I guess we should be thankful we've got genuine people like you, but really, you've just given away a 1k laptop haven't you? They will have had absolutely no clue it was missing.
 
Tim said:
I guess we should be thankful we've got genuine people like you, but really, you've just given away a 1k laptop haven't you? They will have had absolutely no clue it was missing.
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I haven't given it away, if they contact me then I'll return it to the rightful owner. If they do not after several emails and a letter, I'll assume they don't want it.
 
semi-pro waster said:
I'm not sure that the 30 days stipulation matches the official period (I think it's 6 months without checking) but it's probably not an unreasonable compromise between hanging on to it for an extended period and just dealing with it as you see fit. It might be worth sending the letter recorded delivery if you want to be able to prove you've done your part or at least get proof of postage (this at least costs no extra).
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He told me that the goods remain their property and the official period stated in the distance selling act is 3 months from receipt of goods. However he said that there is a stipulation that a reasonable charge can be assumed for storage of goods after 30 days.

Anyway I expect they will arrange collection and that'll be the end of it. It isn't a cheap laptop after all.
 
this happened to me with a bike , they sent one the wrong size and then sent one the correct size saying someone would come to pick up the 'wrong' one. they never did come and about 7 months later it went on ebay. that was 6 or so years ago so i hope im safe . cant even remember where it was ordered from tbh
 
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