Won't agree on postage

Aruffell

Aruffell

Aruffell

Soldato
Joined
29 Dec 2004
Posts
5,653
Location
Chatham, Kent
Simple version of the story:

Had 2 identical items listed for auction.

Same person bought both and since winning has decided that he wants the postage combined for both items and halved.

Surely he is meant to agree to my terms at the time of bidding?

Files a cancellation saying that we can't agree the terms of which he has cancelled.

I'm guessing now i have to keep hold of the items for 7 days waiting for him to pay before i can put a non-payment case in?

Silly buyers :(

Andy
 
Depends on what the items are but surely you could have come to some amicable arrangement whereby you only charge 2/3 or 3/4 of the postage since it's less hassle this way?

Although yes, strictly speaking if they've chosen to buy the items then that should be an acceptance of the terms as given.
 
eBay etiquette aside (it's been a while since I bought/sold), it seems like a reasonable request... surely the best thing is just to offer a 25% postage discount or something?

(Unless the items are particularly large/heavy, etc. - OP doesn't say.)
 
It's not really possible for me to cut down the postage as a combined.

Just sent a request to eBay help so i guess i will have to wait for them to get in touch.

Andy
 
If you didn't offer any combined item discount in the listings, then you don't have to give one. He has no right to ask for one, within ebay rules.

As you are doing, get him marked as a non paying bidder.
 
Why don't you just agree that he pays a reasonable amount? Say you're charging £5 for one item, charge him £7 for both? You'll still make your money, surely.

Don't get me wrong, I'm with you - he bid, he agrees to terms. If you don't offer combined shipping then when it comes to it he can swivel. BUT, he has a point. Meet him halfway and chop a bit off combined postage. You'll probably make more money anyway still.
 
Last edited:
Wicksta said:
So basically you're one of those sellers who saves on eBay fees by charging ridiculous postage rates. You got caught out this time, bad luck.
Click to expand...

Caught out.

How?

A buyer has no right to demand a discount after purchasing. This is a non paying bidder, who ebay will put a black mark on. If he gets a couple of these then he won't be able to bid on a large chunk of ebay auctions as its a filter used by loads of sellers.
 
Combining postage is at the seller's discretion, 100%. If he bid on two auctions, it's reasonable that he should abide by the rules of each auction seperately.

What if you had a dropshipping operation, for example? A seller having the product in their hands and being willing to combine it is an optional plus - not to be expected.
 
Wicksta said:
So basically you're one of those sellers who saves on eBay fees by charging ridiculous postage rates. You got caught out this time, bad luck.
Click to expand...

What utter tosh - if you can't read the details of what you're buying and take the postage into account then that's your stupid fault.
 
Wicksta said:
So basically you're one of those sellers who saves on eBay fees by charging ridiculous postage rates. You got caught out this time, bad luck.
Click to expand...

No, not at all. Not quite sure where you assumed that from.

Special delivered is worked off of SIZE and WEIGHT and the extra size would bump the price up as the package would be twice as thick or long and obviously would weigh more.

Go troll somewhere else with your assumptions.

Andy
 
I'm just wondering how this buyer would deal with these companies who have multiple warehouses etc... and items are sent from different locations. Would they still expect a discount.

To be honest, you buy off auctions for cheaper products, then want to get even more discounts. People like this do my head in.

Now he's just told me he already has one of these, and this will be his 2nd and 3rd of this item.

What a chancer.

Andy
 
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