Logitech support *dislikes*

Recently I received X-540 speakers from them, however the bass output was not working correctly. They sent out a new set of Z506 (X-540 now discontinued) and gave me a 35% off voucher, although there isn't really anything worth buying on their website at the moment.
 
I recently contacted them and was given a 33% discount on anything in their store but their prices are ridiculous so even after discount its cheaper to get it here or other stores.
 
Logitech customer support has always been fantastic for me and in all cases they've just directly replaced my product with a brand new one.
 
Stop saying like and dislike. This isn't Facebook you little gimp. *

*i say that in the tone of Arnold Rimmer therefore it isn't a personal attack :p
 
They are in the process of replacing a mouse from a diNovo set i was given a few years ago.

I didnt have a receipt to prove date of purchase so technically it could have been years earlier and therefore out of warranty.
 
Logitech sent me a new G5 mouse when the scrollwheel broke, originally the guy said send your old one back but at the end of the phonecall he just said don't even bother, I've set it all up and you'll get a new one soon :D
 
Perhaps, somebody at Logitech has read up about BFG & their great customer service & decided to ensure they stopped heading in the same direction?
 
Swifty55 said:
Was that the exact reason why BFG went bust?
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I doubt that was the primary reason, but, the number of threads (both here & elsewhere) I have read where people had say a duff 8800GTX and got a GTX 285 for example, as a direct replacement can't have helped.

I think it was more to do with Nvidia shafting them, plus a major retailer in the states ceasing to stock their products that did for them.


Edit: read this thread.

http://forums.overclockers.co.uk/showthread.php?t=18215990&highlight=bfg

This sums it up for me though.....

Pains me to see these BFG threads, probably my favourite company out there.

Their downfall was their massive 10 year guarantee, I know this because I went from a BFG 8800GT to a BFG 295 GTX in the space of about a month, free of charge. My 8800 died so I set up an RMA with BFG, registered the card and myself etc. and sent the card out to be fixed. What I got back was a faulty BFG 9800 so I contacted them again and a guy called Jeff Kozlowski got in touch with me (I think he used these forums too) and started apologising that i've been sent a faulty replacement card so he sent me a brand new BFG 260 from the US. I was chuffed and all was well till after about a week after installing it artifacts started popping up everywhere, e-mailed Jeff again and he said to get in contact with the UK branch that does the RMA's. Gave them a ring, turn out they were based in Wales and I got in touch with a guy called Phil Adams. Absolutely sound bloke, again he apologised and as a goodwill gesture he'd send me out a BFG 295!

I somehow feel a part of their downfall, I literally went form a £80 card to something about x10 times as powerful which was worth (around 2 years ago) around £300-£350.

I did get a lot of faults though, but I still can't blame them for their outstanding RMA service and turnover time, was absolutely gutted when they went bust.
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