Apple iphone warranty doesn't cover winter use

Mr-White · 11 Jan 2011 at 16:49

The Register said:
Apple has refused to repair an iPhone 4 on the grounds that it was used in an ambient temperature below zero, in breach of the specifications.

More here

This rules out half of Europe and the US from using an iphone for several months a year lol. Are the iphone's built that poorly or are Apple now trying to fist you with both hands ?

MW

James_N · 11 Jan 2011 at 17:05

I cant really add anythng of value to this apart from the fact numerous friends have an Iphone 4, and Ive lost count of how many replacements they have had! One every 2 months seems about the going rate! Hardly reliable for a phone costing so much.

Robbo · 11 Jan 2011 at 17:08

Mine actually froze and stopped working when I was in Norway, delightful stuff.

It worked when it warmed up though

'Just avoid using it that way'

Mr-White · 11 Jan 2011 at 17:19

I've had phones freeze or turn off in the past in adverse conditions, never thought it would damage the handset though.

Do you think Apple are trying to shift their warranty responsibilities on to insurance companies ?

MW

Richie · 11 Jan 2011 at 17:51

Mr-White said:
Do you think Apple are trying to shift their warranty responsibilities on to insurance companies ?

MW

No, I think Apple just can't or won't (for cost issues) build a durable handset and so they go overboard with their T&C's and Warranty exemptions to save money with replacements/repairs.

theron · 12 Jan 2011 at 07:04

would the "fit for purpose" law cover this?

Begbie · 12 Jan 2011 at 07:53

I had something similar with my N95, o we won't cover it because of water damage. After ages of arguing, she used the excuse it could have been rain that caused it.

Great - I live in Scotland so I can pretty much never use my phone so why did you sell me a contract? To which she told me to send my phone back

Fegruson · 12 Jan 2011 at 16:27

Mr-White said:
More here

This rules out half of Europe and the US from using an iphone for several months a year lol. Are the iphone's built that poorly or are Apple now trying to fist you with both hands ?

MW

I think Apple's profit turnover requirement is so high, they require T&Cs so strict so after-sale support costs are as low as possible, feeding into the "it just works".

"andy" · 12 Jan 2011 at 17:08

my macbook goes 'wrong' in cold temperatures. electronics huh

"andy" · 12 Jan 2011 at 17:10

oh and i reckon they went to apple acting all arsey about it because ive been in the apple store when 'upset' women have had iphone4s that they dropped and smashed replaced for free.

theron · 12 Jan 2011 at 19:17

"andy" said:
my macbook goes 'wrong' in cold temperatures. electronics huh

so its ok for them not to repair/replace it under warranty? even if they did get "arsey"?

Fegruson · 12 Jan 2011 at 23:40

"andy" said:
oh and i reckon they went to apple acting all arsey about it because ive been in the apple store when 'upset' women have had iphone4s that they dropped and smashed replaced for free.

What, a woman was allowed to purchase an Apple device?

Don't they know they all get arsey when something goes wrong and it is the customer's fault? :rolleyes:

asim18 · 12 Jan 2011 at 23:46

Mr-White said:
This rules out half of Europe and the US from using an iphone for several months a year lol.

Really? So the warranty can be voided and validated seasonally?

I interpreted it differently. It says "because it was used". That means even if you used your iphone 4 for two minutes outdoors this winter, you warranty is void forever.

theron · 12 Jan 2011 at 23:56

i think mr-white agrees with you, in order not to void warranty half of europe and the usa (canada too i guess) would not be able to use the phone in winter, so its not that te warranty is seasonal, its that the phone is

AMG · 13 Jan 2011 at 00:00

I m guessing this includes all of apples products ?

quite shocking if you ask me also adds a bit of, errr confedense in apples products lol

theron · 13 Jan 2011 at 00:04

probably only the ones that have built in temperature sensor + recording systems that apple can read the data from and reach such a conclusion....

Deep · 13 Jan 2011 at 01:42

Before we all jump in saying how apple suck, we don't know what HTC would do in this situation

Deleted User 234324 · 13 Jan 2011 at 08:27

Im sure they wouldnt be so picky, my phone worked absolutely fine through the whole cold snap, even after being left in the car over night in -10 it still worked ok (just a bit slower than normal)

Wicksta · 13 Jan 2011 at 08:47

Deep said:
Before we all jump in saying how apple suck, we don't know what HTC would do in this situation

Well actually we do with a small amount of research. I just looked in my Desire Safety and Regulatory manual and it says not to expose the phone to temperatures below -20 (with no extra caveats about whether it's in use or not). The iPhone specifies that it must not be used in temperatures below zero. Thats a TWENTY degree difference!

So in this case the woman in Norway would have been fine using an HTC phone in -12 degrees.

Pic from manual as proof etc:

Morba · 13 Jan 2011 at 09:02

That's terrible tbh