Gigabyte Announces 6-series Motherboard Replacement Program
- Thread starter darren.head
- Start date
Will do , if it isnt that they will refund both its on the intel HQ
Can you send me the link please thru trust.
Has anyone else been balancing in their minds the chew of dismantling & rebuilding their machine vs spending 20 quid on a controller card (it's only Sata 3 after all, so for me it's mostly slow storage drives and dvdr) and being done with it? I'd rather not have to do/spend anything at all, and that is still of course a possibility if the 5% over 3 years statistic is accurate.
They won't have any updated/fixed boards for a couple of months, so won't be able to do this.
Associate
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I wouldn't be surprised if they sell them all to somebody like Dell, who'd slap a new warranty on them and sell as new.
Well my return has just been turned down by OCUK for my P67-UD3.
I'm going to get onto Gigabyte now and ask them to contact OCUK, I just want a refund on this motherboard under the 'unfit for purpose' reason.
Shall be interesting to hear if I can return my SB i2500k too.
I'm going to get onto Gigabyte now and ask them to contact OCUK, I just want a refund on this motherboard under the 'unfit for purpose' reason.
Shall be interesting to hear if I can return my SB i2500k too.
For what reason, the laws in Europe and England are quite straight forward under the Sales of Goods Act.
Soldato
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indeed, as much as i feel this is not such a huge deal i think its only fair refunds should be given if wanted, and the SOG act defo puts the ball in the retailers court. contact consumer direct for more confirmation.
re partial refunds and keeping your old board, hell yeah i would be up for that, as for fixing and reselling on, they could i guess but it would only be as graded stock as legally i do not think they could be sold as new.
re partial refunds and keeping your old board, hell yeah i would be up for that, as for fixing and reselling on, they could i guess but it would only be as graded stock as legally i do not think they could be sold as new.
This is the exact reply I got.
Dear Chris *****,
At this moment in time we have not received any instructions on how to proceed with this problem. The announcement has been made by the manufacturer and as soon as we hear any update on the situation we will let you know.
I am afraid that the item is outside of the 7 days under the Distance selling regulations to return an item back to us as unwated. We can only allow incoming returns within the first 7 days of receipt. After this time period we can only actually allow a return if the item is faulty. As this order is over 7 days old i can not authorise for a return as unwanted.
Regards,
James Bailey
Erm but it is faulty, intel has stated so themselves. So as they state in the second off last sentence you can return it after 7 days
"Dear Chris *****,
At this moment in time we have not received any instructions on how to proceed with this problem. The announcement has been made by the manufacturer and as soon as we hear any update on the situation we will let you know.
I am afraid that the item is outside of the 7 days under the Distance selling regulations to return an item back to us as unwanted. We can only allow incoming returns within the first 7 days of receipt. After this time period we can only actually allow a return if the item is faulty. As this order is over 7 days old i can not authorise for a return as unwanted"
Sorry. What,
The item you have been sold from Overclockers IS faulty with a KNOWN SERIOUS fault, there is no question about that, it makes no difference when the item was bought and when the fault was discovered, it also makes no difference to you how Overclockers go about returning the faulty goods from whom they purchased it from.
Under the Sales of Goods act 1987 revised, you are entitled to either a full refund or replacement from the company you purchased the goods from.
Unless there is a special way which has been decided by the manufacture of the goods to return the item it’s down to Overclockers to refund/replace.
At this moment in time we have not received any instructions on how to proceed with this problem. The announcement has been made by the manufacturer and as soon as we hear any update on the situation we will let you know.
I am afraid that the item is outside of the 7 days under the Distance selling regulations to return an item back to us as unwanted. We can only allow incoming returns within the first 7 days of receipt. After this time period we can only actually allow a return if the item is faulty. As this order is over 7 days old i can not authorise for a return as unwanted"
Sorry. What,
The item you have been sold from Overclockers IS faulty with a KNOWN SERIOUS fault, there is no question about that, it makes no difference when the item was bought and when the fault was discovered, it also makes no difference to you how Overclockers go about returning the faulty goods from whom they purchased it from.
Under the Sales of Goods act 1987 revised, you are entitled to either a full refund or replacement from the company you purchased the goods from.
Unless there is a special way which has been decided by the manufacture of the goods to return the item it’s down to Overclockers to refund/replace.
Tell them you are not returning it as an unwanted item, you are returning it due to an inherent fault which was present at the time of purchase. In other words you were sold faulty goods.
Intel themselves have admitted the fault so proving it isn't a problem, "reasonable time" isn't defined but for a motherboard it's going to be a damn site longer than 7 working days.
Also:
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People are over reacting. There is no immediate risk of you mobo failing, it is a potential long term usage fault.
Things are in motion to organise replacements/refunds and until these are announced and initiated properly there is absolutely no reason not to use you pc as you would normally. Then in April when the B3 steeping production is up to scratch get you board replaced.
To all those moaning that their boards are faulty...well they aren't yet, so stop the wingeing, you cant do anything about it until the solution exists.
Things are in motion to organise replacements/refunds and until these are announced and initiated properly there is absolutely no reason not to use you pc as you would normally. Then in April when the B3 steeping production is up to scratch get you board replaced.
To all those moaning that their boards are faulty...well they aren't yet, so stop the wingeing, you cant do anything about it until the solution exists.
Thanks all for the replies.
I'm not going to hold my breath on my second application for an RMA, but I've pointed out the rights I have as a consumer and that Intel have admitted about the P67 fault.
Wish me luck!! Cheers again for the advice.
I'm not going to hold my breath on my second application for an RMA, but I've pointed out the rights I have as a consumer and that Intel have admitted about the P67 fault.
Wish me luck!! Cheers again for the advice.
Soldato
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Whilst I certainly agree that if you stick to your guns ocuk will have to backtrack and give you your refund, are you *sure* that is what you want to do?.
After all, sandybridge is the best chip out there at the moment, and your board does work fine for now..... in a few months a replacement part will be available and you can sort out then.... infact in a way it is a good thing, as you will effectively get a free warranty extension.
Good luck with what ever you decide. The law is on your side for sure, but i wonder if you may end up with going through a load of hassle and still not having a computer at the end of it.
After all, sandybridge is the best chip out there at the moment, and your board does work fine for now..... in a few months a replacement part will be available and you can sort out then.... infact in a way it is a good thing, as you will effectively get a free warranty extension.
Good luck with what ever you decide. The law is on your side for sure, but i wonder if you may end up with going through a load of hassle and still not having a computer at the end of it.
90% of my job is manipulating huge amounts of data. My job is very very important to me and very demanding, I know there is very little risk of a SATA port not detecting one of my drives but I'm not prepared to take even a 1% risk.
I'm not even using my SB machine now, I've gone back to my previous machine which doesn't have this potential problem. Simply put I would not of even contemplated buying a machine with a potential fault with the SATA ports if I'd have known about this when buying. I would like to think its my decision to return the goods if that's what suits my needs best.
Just a shame OCUK doesn't seem to see my point of view. As a retailer OCUK should be prepared for this to happen, yes I understand they will be out of pocket from this but it's hardly my fault either. OCUK chose to sell what they sell, the ownership is with them, not me.
I'm not even using my SB machine now, I've gone back to my previous machine which doesn't have this potential problem. Simply put I would not of even contemplated buying a machine with a potential fault with the SATA ports if I'd have known about this when buying. I would like to think its my decision to return the goods if that's what suits my needs best.
Just a shame OCUK doesn't seem to see my point of view. As a retailer OCUK should be prepared for this to happen, yes I understand they will be out of pocket from this but it's hardly my fault either. OCUK chose to sell what they sell, the ownership is with them, not me.