ok, emailed STEAM to get my money back from RIFT...should be fine as it is pre order...
asked them about head start as well...if they want to keep my money thay have to answer it and say yes, you get head start as well ;D
if not, will get it from TRION
Early access(head start) should be available to anyone who has pre-ordered the game. Where ever you ordered it from, they should give you a pre-order or VIP code that you need to apply to your account. Once this has been applied you can start playing on the 24th feb.