Legal action againt my ISP
- Thread starter zYx
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It's definitely internet dropping down. My wiring at home is pretty much brand new. I moved in 3 years ago and this is when BT fitted a new wiring.
I'm not saying it is their fault. It is their fault not addressing the issue properly. I pay them, they pay BT.
Zen or Be Broadband maybe ?
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Either demand compensation as per your SLA or, more likely as you probably don't have an SLA, change ISP as everyone has said.
It doesn't matter how much you pay, or what sort of service you believe you should be getting - if there's no contractual obligation, you have nothing to claim. If there is a contractual obligation, you wouldn't be here in the first place.
Name and shame your ISP (which of course lets the world know whether it's them or you, based upon a larger number of opinions that will likely show up), and just move on.
If you have no other choice, then... you have no other choice. As much as the government likes to talk about it, quality internet isn't (and shouldn't be) a basic human right.
How did we ever manage with dial-up
Edit: And as for blaming the ISP because *they pay BT*... you obviously haven't had to deal with Openreach (or Be, or...) as a backhaul provider. Even when there *are* contracts in place, these things often take forever to get sorted.
It doesn't matter how much you pay, or what sort of service you believe you should be getting - if there's no contractual obligation, you have nothing to claim. If there is a contractual obligation, you wouldn't be here in the first place.
Name and shame your ISP (which of course lets the world know whether it's them or you, based upon a larger number of opinions that will likely show up), and just move on.
If you have no other choice, then... you have no other choice. As much as the government likes to talk about it, quality internet isn't (and shouldn't be) a basic human right.
How did we ever manage with dial-up
Edit: And as for blaming the ISP because *they pay BT*... you obviously haven't had to deal with Openreach (or Be, or...) as a backhaul provider. Even when there *are* contracts in place, these things often take forever to get sorted.
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I find it hard to believe that there is only one provider available to you. Since you mentioned BT came to look at the problem, I assume you are using ADSL. So, just change. It sounds like it's BT's job to sort it out but maybe your ISP isn't harassing them enough.
In terms of it being "too easy for them" if you quit, that is how a capitalist economy works. If a company does a bad job, the customers go elsewhere, and then company goes bankrupt. So, just go elsewhere and if they are that bad, you will have played your part in their eventual downfall. I would be surprised if you get anywhere with legal action unless you are willing to throw a 4 or 5 figure some at it on legal fees.
Change to BT, then they can't pass you around between companies playing the blame game
Yes they can, BT Retail is different to BT Wholesale.
Soldato
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They're under no obligation, according to the contract you signed with them, to do so.
It's residential broadband. The contract will state you cannot use it for business purposes, and that you cannot claim for losses incurred through loss of service.
As you say, the contract has some form of SLA (48 hour disconnection), but you admit yourself they have not breached this agreement.
I'm not a solicitor, etc., but I fail to see any grounds for a case against them.
Caporegime
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Check you've got the latest version of whatever DSL hub your ISP provides.
My in-laws had this with BT, until I found out they had received a new hub but hadn't bothered connecting it!!
My in-laws had this with BT, until I found out they had received a new hub but hadn't bothered connecting it!!
The only odd thing I find about this thread is that you've been having this issue for a year now.
I had nothing but problems with Sky when moving onto their broadband, two months later and after threatening legal action I had a full refund, compensation, and was signing up elsewhere.
I had nothing but problems with Sky when moving onto their broadband, two months later and after threatening legal action I had a full refund, compensation, and was signing up elsewhere.
Can't knock eclipse, we use them as our wholesale provider.
Not necessarily... I pay around that for an A&A connection with Be backhaul. Nobody else is going to give me 16+ IPv4 and a /48 IPv6 address with ~2Mbps upstream..
(Yes, I could use the BT backhaul for less, but they're far less reliable here)
Of course, if all you're after is 6Mbps+ basic internet, then yes, it's well overpriced.
Are you 100% sure? I can't imagine the situation an engineer would go to your house, test the internal wiring for faults then pronounce everything fine without running any line/connection tests with their equipment.
Are you LLU? That often causes hassles with intermittent faults as BT blames ISP hardware and the ISP blames BT cabling.
I connect through my BT line to C&W LLU equipment in the exchange. My connection sometimes drops out when receiving phone calls which it never did when I was on BT equipment.
It is a fairly rare but well known problem which it can be improved at the cost of connection speed but the only real cure is to move away from C&W.
It happens infrequently enough that I can live with it as I'm otherwise very happy with the service.
If it started becoming more frequent and no solution was forthcoming I would change supplier.