Virgin Media

Meekal · 26 Apr 2011 at 09:04

Alright folks!

Have recently upgraded to the 50Mb Line with Virgin media in Glasgow. But since this has happened, every morning I wake up and I need to reset the modem as it yellow lights are flashing. Have phoned Virgin and they say the line is fine. Just wondering if anyone else has had any issues with this?

Cheers
Michael

olivier renault · 26 Apr 2011 at 09:06

Had problems with my BT modem not working reliably when they upgraded me. Maybe you need a hardware upgrade as well.

Kaeo · 26 Apr 2011 at 09:07

Strange. I've had to reset my router a few times since getting upgraded to 50Mb, but never the modem. With VM too.

Meekal · 26 Apr 2011 at 09:08

they supplied me with a new all in one modem/hub at the time, but it just seems as though it cuts out and every morning, and the wireless signal isn't as strong now either.

Kaeo · 26 Apr 2011 at 09:09

Are you leaving a PC on downloading or something overnight?

Plec · 26 Apr 2011 at 09:10

Try updating the modem/hub's firmaware to the latest version (if it has any).

Meekal · 26 Apr 2011 at 09:11

all PC's attached are turned off over night.

Kaeo · 26 Apr 2011 at 09:11

Yeah sounds like a firmware issue then. Got the make/model of your hub?

Meekal · 26 Apr 2011 at 09:11

Plec said:
Try updating the modem/hub's firmaware to the latest version (if it has any).

I'll give this a go when i get in from work today. If no success I think VM will be due another phone call.

Meekal · 26 Apr 2011 at 09:12

Kaeo said:
Yeah sounds like a firmware issue then. Got the make/model of your hub?

not to hand, will update the post when I get home tonight.

Kaeo · 26 Apr 2011 at 09:13

Cool, good luck with it.

If it doesn't work give them a good screaming

roddypoddy · 26 Apr 2011 at 09:22

http://www.nthellworld.co.uk/home.php
Some good guys on here may be able to help.

Meekal · 26 Apr 2011 at 09:32

roddypoddy said:
http://www.nthellworld.co.uk/home.php
Some good guys on here may be able to help.

Cheers roddypoddy

belial8321 · 26 Apr 2011 at 11:30

Heh, i just read virgin media as title and instantly knew it was virgin failing XD I have been stuck with them for 3 years, constant slow internet which they love turning off for maintainence and peak operating times..

Ryan-3 · 26 Apr 2011 at 12:01

I'd say its the Firmware just needing an updating. I hated my hub, so I just got a new router instead

ascari · 26 Apr 2011 at 12:24

Meekal said:
they supplied me with a new all in one modem/hub at the time, but it just seems as though it cuts out and every morning, and the wireless signal isn't as strong now either.

Virgin Media says sorry over Superhub snafu

http://www.theregister.co.uk/2011/04/20/virgin_media_apology_over_media_superhub_snafu/

OLDPHART · 26 Apr 2011 at 13:32

Yip, Vergin Media are just taking people on and not upgrading their exchange equipment, hence the carp speeds, etc, folks are having.

Ripshod · 26 Apr 2011 at 13:42

Ryan-3 said:
I'd say its the Firmware just needing an updating. I hated my hub, so I just got a new router instead

This^^

OwenWill · 26 Apr 2011 at 14:28

If it only happens over night and not during the day when the computer is running, it could be that your router is putting itself to sleep when there's no activity.

Is it 100% just the router and not the modem itself losing connection? Try leaving the computer on overnight (if this is an option) and see if that helps. If it does fix the issue there may be an option within the router settings to stop it from "going to sleep" or you could just get a new router!

Menthis · 26 Apr 2011 at 16:16

I had the same problem except the wireless didnt want to work and had to restart the super hub thingy to fix the problem.