TROLLY RAGE!!

arknor · 5 Jun 2011 at 18:06

your not forced to queue at the self service tills though if u dont like it join a regular queue?

Marky · 5 Jun 2011 at 18:10

arknor said:
your not forced to queue at the self service tills though if u dont like it join a regular queue?

Most times I have a handful of items/basket of items that I just want to get scanned and go - Exactly what the self service tills are for in my opinion

Oh and I just thought of another...

When I used to work on the tills at a supermarket, I regularly saw people eat the grapes whilst queuing at the tills - They are priced by weight (Or at least were - Not sure what the deal is now

) - They are just blatantly stealing

^TANK^ · 5 Jun 2011 at 18:13

arknor said:
whats wrong with eating stuff as you go around?

You dirty commoner.

Angilion · 5 Jun 2011 at 18:27

HangTime said:
[..]
-Layout changing for no apparent reason - I'm sure there is a reason internally, but as a customer it is still annoying [..]

It's to increase impulse buying. While looking for wherever the stuff they want has been moved to, some customers will buy something else.

iviv · 5 Jun 2011 at 18:34

Our store has two sets of self service tills next to each other. One set have smaller bagging areas, so are clearly for baskets, while the other 4 have larger areas, suitable for shallow trolleys. Anything bigger and its the main tills, equally if you piled your small trolley full. Remember, whatever you have needs to fit onto the packing area :3

Interesting side note, one Tesco store has in-store sat nav working:
http://techfortesco.blogspot.com/2011/05/in-store-sat-nav-up-working-now-in.html

That blog talks about tech things Tesco is doing in general.

Angilion · 5 Jun 2011 at 18:37

Aisle-blockers. No, it is not reasonable to stand several feet away while looking at stuff and using your trolley to block the rest of the aisle.

Queues. You're wasting my lunch break. 2 staff and dozens of customers in 2 queues is not an efficient way to run the business.

Question time and upselling at the till. I know staff are ordered to do it. They shouldn't be.

Till staff licking their fingers and smearing their spit over my shopping. I'll bring my own bags or fetch them myself from an adjacent till in an attempt to avoid it, but in some shops they'll do it anyway. There's just no need for it.

Iceland in Hanley is just too damn small.

arknor · 5 Jun 2011 at 19:38

Marky said:
Most times I have a handful of items/basket of items that I just want to get scanned and go - Exactly what the self service tills are for in my opinion

Oh and I just thought of another...

When I used to work on the tills at a supermarket, I regularly saw people eat the grapes whilst queuing at the tills - They are priced by weight (Or at least were - Not sure what the deal is now) - They are just blatantly stealing

priced by weight but usually pre weighted and the weight + price is on the barcode that gets scanned?

vicisthebest · 5 Jun 2011 at 19:40

^^ Not if they're in a bag, not a plastic box. They're usually pre-priced.

Tr1p · 5 Jun 2011 at 19:57

I work at Tesco, which I hate.

My main gripe is when I'm reducing products and people are crowding round me forcing their way in, trying to grab things, asking me to reduce things and pushing trolleys up my arse.

wait 5 minutes, let me do my job and then proceed to act like vultures.

If you are one, I hate you.

Energize · 5 Jun 2011 at 20:00

Haze said:
Its Theft... u havent paid for it, u can be prosecuted

Theft is taking something with the intent of permanently depriving someone of it. If someone intends to pay for something, or even forgets to pay for something it is not theft.

Marky · 5 Jun 2011 at 20:09

arknor said:
priced by weight but usually pre weighted and the weight + price is on the barcode that gets scanned?

When I used to work in a supermarket (About four years agos) - I had to place the bag of grapes on the scales, press the grape button and it would price it depending on the weight of the bag of grapes.

One less grape = Less Weight = Less Price = THIEVING ******* CUSTOMERS

Cosimo · 5 Jun 2011 at 20:13

Marky said:
One less grape = Less Weight = Less Price = THIEVING ******* CUSTOMERS

Probably eaten by the thieving staff.

Dave · 5 Jun 2011 at 20:17

jp_bl_68 said:
I try not to let petty stuff like this annoy me anymore but I can't help but laugh when I see someone try to put a whole week's shopping through one of the self service tills. Do they really think that they can scan and bag single handedly quicker than with the help of store staff?

I put my weekly shop through the self-service checkout

Although if you've ever been to the Sainsbury's on Sidney Street in Cambridge you'll know why - usually about 4/5 tills open but about 15-20 self-service tills, and lots of customers!

OpenToSuggestions · 5 Jun 2011 at 20:24

Once I went to a Tesco Extra where they had clearly employed some Indian fresh off the ferry*. The English was minimal and what English she could speak I hadn't a clue what she was saying. Why did they employ her? Just so they meet a government quota or something!? I haven't an issue employing foreigners (the UK working-class attitude is an absolute disgrace) but why employ someone with abysmal language skills in a role that involves talking to the general public?!

*Or she could just be ignorant and lived here for ages and not bothered, but I was being nice and giving her the benefit of the doubt on this one.

EDIT: I have worked at 7 different Tescos during my extended student years so have seen Tesco from the POV of a customer and an employee.

big_white_dog84 · 5 Jun 2011 at 22:25

Definitely people that look as if they are scared of breaking the self service machine.

Nix · 7 Jun 2011 at 02:36

Ignoring the obvious humour... although most of the vitriolic chest-beating in this thread is born of ignorance and arrogance, calling and indeed thinking of the individuals on the checkouts as 'monkeys' is actually very offensive. To those that genuinely have a superiority complex to massage their pathetic egos, I sincerely suggest you try working in a supermarket and see it from the otherside and see what a **** you really are in the eyes of those you deem below you.

These 'monkeys' may be miserable but that's because it's a monotonous, miserable, soul destroying job they have to do made worst by the general public showing its less flattering side. Have some bloody empathy for Christ' sake, they're still people with the same impulses and basic thought processes as the rest of us. The job is **** and then they've got to deal with jumped up asshats and you wonder why they can't muster a ****ing smile? Get over yourself you disgusting excuse of life.

That said, what winds me up lately are those morons that dart out the side of an aisle with a trolley, only to proceed to grind to almost a complete halt in front of you, making it next to impossible to pass - as they slowly forget to breathe amongst other simple functions of living things - meaning you're reduced from a productive stroll to an effective shuffling to where you desired destination until a space either opens for an 'overtake' or the rage becomes so much you shoulder-barge the cretin into the special offers. You could see I was already moving nimbly and quickly, why oh why do you feel the need to have to rush in front of me instead of waiting that one extra second - as that is all it would genuinely take for me to put considerable distance between us - to pull-out on me and hold me up? :mad:

Stretch · 7 Jun 2011 at 03:38

This may have already been mentioned but what annoys me most is middle aged women walking around looking everything and anything apart from where they going.

Bump, "oh, sorry". Bump, "oh, sorry". Bump, "oh, sorry"....

Tr1p said:
I work at Tesco, which I hate.

My main gripe is when I'm reducing products and people are crowding round me forcing their way in, trying to grab things, asking me to reduce things and pushing trolleys up my arse.

wait 5 minutes, let me do my job and then proceed to act like vultures.

If you are one, I hate you.

I feel for you. It's bad enough being a customer. One of my local tesco's has a group of regulars that stand around in the isles every Sunday waiting for reduced stuff to arrive. I've even had one verbally attack me at the checkout after my gf inadvertently picked up some "her" 10p flowers.

neoglow · 7 Jun 2011 at 04:58

Aisle Blockers......GRRRRRR!!!

>I'll just slowly zig zag down this aisle really slowly, holding everyone up and then BAM! stop in the middle of the aisle looking for something on the shelf.

AAARRGGGHHHH! Do they really need to stand right in the middle of the aisle!

The Funktopus · 7 Jun 2011 at 08:18

iviv said:
Firstly, regarding scan speeds, we're watched on how fast we scan, needing to average a certain number per hour. Though to stop people just blitzing the items through as fast as possible, time spent not doing anything, as well as the time difference between hitting the 'total' button and payment being processed is also timed to give an overall rating. Most cashiers for this reason sign out whenever possible so that they aren't on the system and having time counted against them.
The items per hour thing isn't used for pay or anything, just every year there's a performance review style thing, they just look over the figures, see how you are compared with the average, if you're close then its all ok, if you're somewhat lower they suggest ways to get it up, and if its too high, they say slow down.

Whichever jobsworth devised such a system deserves to be punched in the face, repeatedly until but a bloody gelatinous mess sprinkled with the odd fragment of bone is all that remained.

Knubje · 7 Jun 2011 at 09:10

My main gripe at supermarkets is when generally older people or women use their trolley width ways across a particular section of the isle. All of this just so they can stand an inch from the items and inspect them closely.

My problem is that they either block all the products from anyone getting close to buying them or they just block the isle in general. Also women or people who know each other stopping mid isle with their trolleys to chat whilst blocking the isle and not even really bothering to get out the way.

Damn blockers...