Home/contents insurance claim question

[L33]

After a bit of quick advice!
I've recently registered a claim with my home insurer for accidental damage to my ipad (dropped, smashed screen, glass and casing). After faxing off receipts etc, the insurer has instructed a 3rd party to come and collect my ipad for inspection. In all honesty, I'd rather take the ipad to an Apple store for an estimate for reasons explained below, but in any case it quite clearly says on the insurers webpage that I am able to use my own supplier, but when calling them they state that I must use theirs which is a bit strange.

I googled the 3rd party they've appointed and they claim that they are able to use 'lower cost methods' to repair ipads/laptops etc rather than replacing them. I'm obviously not happy about this, as having a repair done by anyone other than apple or an approved repairer will invalidate my remaining 9 months of apple warranty - one of the best perks of owning apple kit is that if it goes wrong inside the warranty period, a quick trip to the local apple store and they'll usually replace it on the spot.

Anybody know where I stand on this?

 

[Destination]

Out of interest, whats your excess on your home insurance policy for accidental damage?
I'd have thought claiming for an ipad would be almost not worth it, given the loss of no claims, and the excess involved.
I assume you have a very low excess?

As for your OP, you can contest the third party's results if you think they are unacceptable.

 

[Vonhelmet]

Is their preferred repairer Apple approved? If not, you might want to refuse their choice.

 

[CraigN]

New iPad2 is out

lots of people will be "breaking" there old ipad to try and get a new one so insurers will try and repair them on the cheap rather than give people a free upgrade.

This always happens when new tech comes out people break them and try and get the newer version.

 

[L33]

Out of interest, whats your excess on your home insurance policy for accidental damage?
I'd have thought claiming for an ipad would be almost not worth it, given the loss of no claims, and the excess involved.
I assume you have a very low excess?

Excess is £50 luckily, but as my ipad cost £615 it is worth the claim in my mind.

Is their preferred repairer Apple approved? If not, you might want to refuse their choice.

Not as far as I can see anywhere. This is my worry.

New iPad2 is out

lots of people will be "breaking" there old ipad to try and get a new one so insurers will try and repair them on the cheap rather than give people a free upgrade.

This always happens when new tech comes out people break them and try and get the newer version.

Undoubtedly, this sort of stuff must be very common. However I'm not contesting whether the unit is repaired or replaced, I'm quite happy for it to be repaired (or replaced with another iPad 1) I would just rather that it was done by Apple.

Ta for advice all

 

[AtreuS]

Just ask for proof that the repairer is apple certified and that the apple warranty will remain in place, if not tell them do one and if they wont help threaten them with the the insurance onbudsman for deceptive practice.