My negative review was ignored!?

kostasvl · 8 Jun 2011 at 19:42

I bought the Samsung SpinPoint F4 EcoGreen 2TB ~4 months ago. Suddenly one afternoon, Windows7 warns me that the drive is reporting a fault and that I should backup immediately. I only had a smaller disk with me, so I backed up what I could. Sure enough, the next morning, the drive started making clicking noises. I sent it for recovery (to a Samsung-approved company, CBL), but apparently it was Dead On Arrival

.

Anyway, this is just a cautionary tale (take your OS very seriously when it tells you to backup!

). Losing data was as much my fault as the drive's. Now I have asked for an RMA number.

However, I also decided to post a negative review on the product's page. I gave it 1 star and I added a short version of the above story. That review has not been published, after more than 10 days. Is that an innocent mistake, or...?

Does anyone think such a review would be unfair? Even so, I would expect an email with an explanation!

Backup your data people! :rolleyes:

Undesirable · 8 Jun 2011 at 19:59

Retailers don't want negative comments that may tarnish a product on the very pages that make them money. In this case, however, you were unlucky enough to have a faulty drive, but it doesn't mean they'll all fail the same way.

HangTime · 8 Jun 2011 at 20:10

Yeah I think they often pull this stunt, don't think anything under 3 stars gets displayed?
IMO they should only allow you to give an item 3-5 stars if that's the case.

(note the above is hearsay, I've never posted a review under 3 stars myself)

Jokester · 8 Jun 2011 at 20:12

As far as I'm aware OcUK won't publish reviews to do with faulty units as its not a fair reflection of the product as a whole.

Zarf · 8 Jun 2011 at 20:17

Yeah, hard drives failing is a pretty well known fact of life, and happens to all makes and models.

whipgeez · 8 Jun 2011 at 20:28

my ocz stealth extreme was ignored too, i said stealth was the wrong word as it was LOUD

Calabi · 8 Jun 2011 at 20:36

Other online stores seems to do ok with negative reviews, but then they may be a bit bigger.

Why not just get rid of the rating, they are meaningless anyway. Couldnt we just have the words.

Stonedofmoo · 8 Jun 2011 at 21:48

I've posted a negative review on a product that wasn't faulty, it was just rubbish and it wasn't posted either. I've therefore realised the OCUK reviews are totally worthless

Justintime · 8 Jun 2011 at 21:52

whipgeez said:
my ocz stealth extreme was ignored too, i said stealth was the wrong word as it was LOUD

More than likely stuck/broken fan controller.. dealt with 'quality' OCZ rebranded FSP psus a lot over the years.

crisbduck · 8 Jun 2011 at 23:27

Yeah a review system only works if there are good and bad reviews, otherwise you can't compare products

Muel · 8 Jun 2011 at 23:41

I've posted several reviews with negative points in them (one even got 4 stars overall), but all got rejected.

alex24 · 8 Jun 2011 at 23:44

I never take notice of the OcUK reviews. Go somewhere else on the net for your unbiased info, then come back to OcUK for the purchase (with free shipping!).

Tute · 9 Jun 2011 at 00:24

Jokester said:
As far as I'm aware OcUK won't publish reviews to do with faulty units as its not a fair reflection of the product as a whole.

This.

If you rated products down because you got one that was faulty, nothing would get more than 3*.

AbsenceJam · 9 Jun 2011 at 02:06

Not surprising that OCUK pull this across the board.

But unless you kept getting faulty replacements, or terrible support then a fault you had does not make the product poor. Components fail, it happens.

Muel · 9 Jun 2011 at 06:22

I've never posted about a faulty component, but several generally rubbish component reviews that never got published.

TNA · 9 Jun 2011 at 07:36

This type of behaviour has put me off from buying products from ocuk. Nice forums, but they really need to sort out customer service big time.

I mean look at all the other reputable online retailers, they removed the corsair force 3 ssd from their website when corsair told them about the issue. What did ocuk do? Instead of removing the ssd they increased the price by a tenner. Lol. Now not only is it broken, it is £25 over priced!
Corsair have said that all 120gb force 3's are not working properly and need to be returned. If OcUK cared about their customers they would have sent those units back and saved the poor people trusting them a lot of time and headache.
I can go on and on about this, but will leave it with storage.

OcUK should take note and change the way they operate. They to me come of as a bunch of money grabbers. Customer satisfaction needs to be number 1. Keep customer happy and they will keep coming back. For a while I thought they had improved and was starting to trust them again. Me personally, I am scared to buy from OcUK now

lurkio · 9 Jun 2011 at 08:05

The first rule about overclockers reviews .......

...... we dont discuss why only glowing reviews ever get published

I suggest you guys stop talking about this before you are banned

People have been banned in the past for merely suggesting that only
good reviews get published

skanky · 9 Jun 2011 at 08:59

TNA said:
This type of behaviour has put me off from buying products from ocuk. Nice forums, but they really need to sort out customer service big time.

I mean look at all the other reputable online retailers, they removed the corsair force 3 ssd from their website when corsair told them about the issue. What did ocuk do? Instead of removing the ssd they increased the price by a tenner. Lol. Now not only is it broken, it is £25 over priced!
Corsair have said that all 120gb force 3's are not working properly and need to be returned. If OcUK cared about their customers they would have sent those units back and saved the poor people trusting them a lot of time and headache.
I can go on and on about this, but will leave it with storage.

OcUK should take note and change the way they operate. They to me come of as a bunch of money grabbers. Customer satisfaction needs to be number 1. Keep customer happy and they will keep coming back. For a while I thought they had improved and was starting to trust them again. Me personally, I am scared to buy from OcUK now

+1

the forums are brilliant and there are a lot of helpful people here but i don't buy from ocuk anymore.

i'll never forgive them for sending me a 2.5" laptop hdd wrapped in its usual anti static bag then put into a jiffy bag and apart from the flimsy jiffy bag itself, there was nothing stopping the unprotected drive moving around inside at all or indeed protecting it.

the was the final straw for me personally, no amount of apologies can make up for that oversight so i just sit around here not breaking rules but using up their precious bandwidth talking about stuff i can buy.

Muel · 9 Jun 2011 at 10:14

You can't blame/judge an entire company because of one employee's packing skills, that is just completely ridiculous.

The only bad experiences I've had with OCUK are regarding RMA. I've done two now, first time they charged me £17 for the privilege of not testing my motherboard. (Scratches on the PCB apparantly, I found none), next was a HDD (not faulty, turned out my motherboard randomly decided not to speak to the HDD any more) that they sent to the wrong address and charged to the wrong card, despite me telling them to do otherwise on the topic I had up, on the phone and on the note I put in the package. being told the correct details 3 times and doing something else is disgusting customer service IMO, almost as bad as the fact that it meant they'd kept my Dad's credit card details for 2 years after the order, as I never used that card again.

Sort it OCUK. Storing card details is NOT cool.

skanky · 9 Jun 2011 at 10:21

i can judge them how i like, they have their rules about no competitors etc and other rules originating from the 1800's, i can do what i like.