Cambelt snapped, was 8 year serviced yesterday (!)

[TW]Fox;19481003 said:
Nobody is paying £180 an hour for your expertise. They are paying for an entire package of which your services form only part. The premesis, customer service, provision of courtesy vehicles etc etc is all part of the price.

Don't think that's necessaries the case.

Most customers don't take courtesy cars. Customer service is a bloke on the other end of the phone, just like you'd get anywhere else. The premises is around the back of a council estate in wandsworth, etc

I'm that £160 + Vat baby. Last of the line of Crewe trained technicians, that's me. Its all me :cool:.
 
No, you are not. The fact you think you are is why you are the spanner monkey not the dealer principle. They are selling far more than just your hands to perform a service.

You'd command £40 an hour under the railway arches. The difference between that £40 and the £180 your employer charges customers is the 'value' *they* add, not you.
 
[TW]Fox;19481117 said:
No, you are not. The fact you think you are is why you are the spanner monkey not the dealer principle. They are selling far more than just your hands to perform a service.

Fox mate, you treat me as if I'm some dribbling retard.

Of course I know they charge for a lot more than my labour. That why they take away £160 + VAT from a hours labour and I take away 6 quid :)
 
Wait, aren't you the bloke who tells his mates with sub £1k cars not to do cambelts (or am I thinking of someone else)? :D:p

Why would I possibly say that!!
Absolutely positively not me.

For a start I have no mates. :p
Secondly, the ones I do have don't have sub £1K cars :D
 
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To quote the repair garage:

Advise. Carried out safety check after engine repairs and found the drive shaft OSF not fitted correctly and is leaking quite badly.

Both issues were easily visible even to a lacky like me.

Ah ha so it's the driveshaft that's leaking and not fitted correctly.
So in laymans terms probably just the CV gaiter that has come off.

Normally this wouldn't fail the MOT as long as the grease isn't being flung onto the brake disc (outer one would fail, inner one wouldn't)

If however it is physically the end of the driveshaft not fitted to the gearbox properly then..
1. Your gearbox would empty itself of oil in short order
2. You'd have some what of an issue in getting drive to the wheels and one god awful rattle going on.

Something is amiss with the garages description IMO as you started off with saying about bearing supports not fitted correctly. This does not tally with descriptive quote above.

Something has just struck a chord with me though..
These "engine repairs" you had done..
Did they actually fix your engine and not just take out the broken one and fit a second hand one on the cheap??????
This would DEFINITELY require driveshaft removal and refitment and would explain the " tamper marks on the securing bolts showing it had been accessed (indeterminably) recently."
 
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I've got a volvo V40 cambelt to do tomorrow, got told to service it, no schedule or anything..
Looked at the mileage.. 133,000 :eek:
Asked about cambelt, boss rings Customer.. err never had it done mate. :eek:
Better order a kit up then. :rolleyes:
 
Waiting 10 years seems a silly risk to me. Unless they are going to pay for it. If not change every 40k whatever they say

10 years or 100k is the ford 'guideline' (PotC - And thirdly, the code is more what you'd call "guidelines" than actual rules. **** you motor industry) - Incidentally i never made that decision. I took my car to garage to be serviced. Ford say 100k, Ford garage say 100k, they took the decision, they never asked. If i had known what the hell a timing belt was, i would have course got it have changed early. Am i expected to go through the service book and google every single part to find examples of the community saying 'ford say do it at x miles but really its best to do it at y'? Saying 'you should have known, ignorance is not an excuse' etc is ******* antagonistic.

Did they actually fix your engine and not just take out the broken one and fit a second hand one on the cheap??????

You know, this one rankles with me me a bit. I realise this is the 'Motors' subforum but this is not a motors enthusiast forum. Its all very well recommending 'swapping out the engine on the cheap' if you are a grease monkey or experienced with motors - I am not. I am your average joe. I have a car to get from A to B. I don't care for mechanical engineering and I am not about to read through the assembly book for my specific car so i know where all the possible problems and caveats are.

Suggesting I swap out the engine is like telling my mum to swap out the CPU in the rig i built her. Me - 'That's easy' Her - 'Whats a CPU'?

I take my car to a garage to be serviced. In my ignorance, i commission the garage to do that which I am unable to do. Sourceing an engine? I havent got a clue. Simples, a breakers yard you say. What the hell is a breakers yard? Where do you find one? How do you know its reliable? How do you know what your getting. When you start breaking it down, there are a tonne of questions you assume in your enthusiast capacity are just 'givens'.

I am left with no other alternative but to take it to the garage and do it the hard way. It's like I would never touch a Where in the World technical service desk with a barge pole, but at the same time, i completely understand why people can and do take their computers to be repaired there.

This would DEFINITELY require driveshaft removal and refitment and would explain the " tamper marks on the securing bolts showing it had been accessed (indeterminably) recently."

Repairs were all top side


but you've still got to remember that the bloke doing the check is still only human :).

Deeply disturbing, and where safety is concerned, i don't give two ***** about 'only human'. You do your job, and you do it properly.


So in laymans terms probably just the CV gaiter that has come off.

Seriously, its an epidemic on this subforum. Saying 'in laymans terms' and then 'just the CV gaiter' is ABSOLUTELY 100% MEANINGLESS to me.

The concept of describing something in layman's terms has come into wide use in the English speaking world. To put something in layman's terms is to describe a complex or technical issue using words and terms that the average individual (someone without professional training in the subject area) can understand, so that they may comprehend the issue to some degree.

Something is amiss with the garages description IMO as you started off with saying about bearing supports not fitted correctly. This does not tally with descriptive quote above.

That, i am sure, is my inability to describe the issue properly in suitable terminology, and your inability to comprehend not everybody is as knowledgeable as you are :p
 
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im actually quite suprised the servicing garage didnt recommend you do the belt, or maybe they were banking on a failure and more of your wedge in their pocket sadly
 
Ahh, been looking for this, even had to ask in GD :o

horatiobadtiming.jpg
 
You know, this one rankles with me me a bit. I realise this is the 'Motors' subforum but this is not a motors enthusiast forum. Its all very well recommending 'swapping out the engine on the cheap' if you are a grease monkey or experienced with motors - I am not. I am your average joe. I have a car to get from A to B. I don't care for mechanical engineering and I am not about to read through the assembly book for my specific car so i know where all the possible problems and caveats are.

Suggesting I swap out the engine is like telling my mum to swap out the CPU in the rig i built her. Me - 'That's easy' Her - 'Whats a CPU'?

I take my car to a garage to be serviced. In my ignorance, i commission the garage to do that which I am unable to do. Sourceing an engine? I havent got a clue. Simples, a breakers yard you say. What the hell is a breakers yard? Where do you find one? How do you know its reliable? How do you know what your getting. When you start breaking it down, there are a tonne of questions you assume in your enthusiast capacity are just 'givens'.

I am left with no other alternative but to take it to the garage and do it the hard way. It's like I would never touch a Where in the World technical service desk with a barge pole, but at the same time, i completely understand why people can and do take their computers to be repaired there.


valid points but what he actually asked you was 'are you sure the garage didn't replace the engine?'
 
Bunny, you might want to go back through that post of mine you replied to an re-read it.
I was not suggesting in any way that you take the engine out.
I asked / surmised that maybe the garage did.
 
Just having a discussion with our boss and a Vw dealer service manager.

Decision is that cambelt is Not usually done until the milage/year is reached.
In your specific scenario they both agreed the service as per milage would be done. Then when the car reached 100k you should go back to have cambelt done on it's own.
This is advantageous to the customer in that it keeps individual costs down so you don't see one massive bill.

Simple matter of fact is that it has neither reached 100,000 miles or 10 years old.
The only thing the garage is guilty of is writing the incorrect details down on your service book.
 
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