Funnyist IT Support Issue Raised.

Gilly said:
Can't spell, couldn't work out what the black line was... 1st line are you?
Click to expand...

I do the lot, on rotation like all of us that work at my place, most day's im out on the road, the reason I was in the office just on the phones today was because of the 522mile round trip I did Yesterday, Set off at 05:30am got to site at 10:30 did the job then set off back at 15:30 didn't get home till 21:30 last night due to traffic.

BTW i still have the Red Bull Shakes, hence the extra incorrect spellings than normal.

Gilly Decode this:
01001011 01101001 01110011 01110011 00100000 01001101 01111001 00100000 01000001 01110011 01110011 00100000 01001001 01101101 00100000 01000100 01111001 01110011 01101100 01100101 01111000 01101001 01100011
 
RDM said:
It worries me that you needed to connect to the woman's PC to know to realise that the black line she was talking about on Google and only Google was the recent update to the website. Can't get decent tech support these days! :D
Click to expand...

To be fair theres a reason why we have a saying in our department "never trust a user"

The way a user will tell you, you may think you know 100% what the problem is, but always check for yourself.

Also I could tip our support suite upside down on this thread and you'd find a gem every 5 tickets, but most of them always seem to originate from the same users.

One lady always sends us emails saying essentially "There is a problem." When we ask for more info we may get "there is an error message". "what is the error message please?" "there is an error on the screen."

:mad::mad::mad:
 
MuttsNutts said:
Gilly Decode this:
01001011 01101001 01110011 01110011 00100000 01001101 01111001 00100000 01000001 01110011 01110011 00100000 01001001 01101101 00100000 01000100 01111001 01110011 01101100 01100101 01111000 01101001 01100011
Click to expand...

Aww poor you. As you can use a binary translator, why not install a spell check for forums on your browser.

Anyway, surely you meant:

01001011 01101001 01110011 01110011 00100000 01101101 01111001 00100000 01100001 01110011 01110011 00101100 00100000 01001001 00100111 01101101 00100000 01100100 01111001 01110011 01101100 01100101 01111000 01101001 01100011
 
01001001001000000111010001101000011010010110111001101011001000000100100100100000011000110110000101101110001000000110011101100101011101000010000001110101011100110110010101100100001000000111010001101111001000000111010001101000011010010111001100101110
 
01001111011100000110010101110010011000010010000001000010011100100110111101110111011100110110010101110010001000000110100001100001011100110010000001101001011011100110001001110101011010010110110001110100001000000111001101110000011001010110110001101100001000000110001101101000011001010110001101101011011001010111001000100000011100110110111100100000011110010110111101110101001000000110010001101111011011100010011101110100001000000110110001101111011011110110101100100000011011000110100101101011011001010010000001100001001000000110010001110101011011010110001000100000011000010111001101110011
 
Morba said:
Aww poor you. As you can use a binary translator, why not install a spell check for forums on your browser.

Anyway, surely you meant:

01001011 01101001 01110011 01110011 00100000 01101101 01111001 00100000 01100001 01110011 01110011 00101100 00100000 01001001 00100111 01101101 00100000 01100100 01111001 01110011 01101100 01100101 01111000 01101001 01100011
Click to expand...

01001001 00100000 01110011 01100101 01100101 00100000 01110111 01101000 01100001 01110100 00100000 01111001 01101111 01110101 00100000 01100100 01101001 01100100 00100000 01110100 01101000 01100101 01110010 01100101 00101110

01001001 01101110 00100000 01100110 01100001 01100011 01110100 00101100 00100000 01001001 00100000 01110011 01100101 01100101 00100000 01110111 01101000 01100001 01110100 00100000 01100001 01101100 01101100 00100000 01101111 01100110 00100000 01111001 01101111 01110101 00100000 01101000 01100001 01110110 01100101 00100000 01100100 01101111 01101110 01100101 00100000 01110100 01101000 01100101 01110010 01100101 00100001

01101000 01110100 01110100 01110000 00111010 00101111 00101111 01101000 01101111 01101101 01100101 00110010 00101110 01110000 01100001 01110101 01101100 01110011 01100011 01101000 01101111 01110101 00101110 01101110 01100101 01110100 00101111 01110100 01101111 01101111 01101100 01110011 00101111 01111000 01101100 01100001 01110100 01100101 00101111
 
Last edited:
010011110111001000100000011110010110111101110101001000000110001101101111011101010110110001100100001000000110101001110101011100110111010000100000011101010111001101100101001000000110011001101001011100100110010101100110011011110111100000100000001010110010000001101000011101000111010001110000011100110011101000101111001011110110000101100100011001000110111101101110011100110010111001101101011011110111101001101001011011000110110001100001001011100110111101110010011001110010111101100101011011100010110101010101010100110010111101100110011010010111001001100101011001100110111101111000001011110110000101100100011001000110111101101110001011110110001001110010011010010111010001101001011100110110100000101101011001010110111001100111011011000110100101110011011010000010110101100100011010010110001101110100011010010110111101101110011000010111001001111001001011110000110100001010
 
I do hope any correspondence you send does not use the same style of writing as your Op does here :p
 
chaosdestro0 said:
010011110111001000100000011110010110111101110101001000000110001101101111011101010110110001100100001000000110101001110101011100110111010000100000011101010111001101100101001000000110011001101001011100100110010101100110011011110111100000100000001010110010000001101000011101000111010001110000011100110011101000101111001011110110000101100100011001000110111101101110011100110010111001101101011011110111101001101001011011000110110001100001001011100110111101110010011001110010111101100101011011100010110101010101010100110010111101100110011010010111001001100101011001100110111101111000001011110110000101100100011001000110111101101110001011110110001001110010011010010111010001101001011100110110100000101101011001010110111001100111011011000110100101110011011010000010110101100100011010010110001101110100011010010110111101101110011000010111001001111001001011110000110100001010
Click to expand...

01010100 01101000 01100001 01110100 00100111 01110011 00100000 01110110 01100101 01110010 01111001 00100000 01100111 01101111 01101111 01100100 00100000 01100001 01100100 01110110 01101001 01100011 01100101 00101100 00100000 01110000 01100101 01110010 01110011 01101111 01101110 01100001 01101100 01101100 01111001 00100000 01001001 00100111 01100100 00100000 01100001 01101100 01110111 01100001 01111001 01110011 00100000 01110101 01110011 01100101 00100000 01100001 00100000 01100010 01110010 01101111 01110111 01110011 01100101 01110010 00100000 01110111 01101001 01110100 01101000 00100000 01100001 00100000 01110011 01110000 01100101 01101100 01101100 00100000 01100011 01101000 01100101 01100011 01101011 01100101 01110010 00101110
 
I don't know about everyone else but customers at the firm I work for seem to find it hard to come to terms with the fact that computers actually break from time to time.

".....but it was working fine yesterday".

errrr wuut?

The best gem ive ever had was when I worked in a builds and installations team. Installed a PC for a local government customer and she immediately picked up the mouse and proceeded to move it along the monitor.......
 
Sometimes it's just the position we're in that makes it hard to understand how some people just don't understand the basics of computers.

If someone from a different trade asked me something about something I know nothing about, I'm sure I'd look an idiot as well.
 
MuttsNutts said:
Gilly Decode this:
01001011 01101001 01110011 01110011 00100000 01001101 01111001 00100000 01000001 01110011 01110011 00100000 01001001 01101101 00100000 01000100 01111001 01110011 01101100 01100101 01111000 01101001 01100011
Click to expand...

Meh, others can manage.
 
ots3go said:
Sometimes it's just the position we're in that makes it hard to understand how some people just don't understand the basics of computers.

If someone from a different trade asked me something about something I know nothing about, I'm sure I'd look an idiot as well.
Click to expand...

Agree'd however I often hear that the reason someone has forgotten their password is because they are "computer illiterate".......
 
when i worked helpdesk i had a woman call up who, iirc, required some drivers installing.

Me: Ok, so take the disc out of the case. Now there will be a button on the computer, near the top, which sits just below a rectangular recess. Press that.

*whirry sound of drawer opening*

Her: Ok, i've done that.

Me: Good, now put the CD in the drawer and close it.

*slidey sound opening and closing*

Her: Yep, sure.

Me: Now something should pop up on the screen, it'll be called "autorun options" or something along those lines. Let me know when it comes up...

*wait about a minute*

Me: Nothing come on the screen yet?

Her: No nothing

Me: Ok, move the mouse to the My Computer icon. Double click on it. The drives will be labelled with letters. The drive labelled D: should be called something like "Logitech xxxx Drivers". Can you see it?

Her: Yes, but it just says "CD/DVD drive".

Me: (i'm now thinking she has put the CD in upside down) err.. ok. can you click that little button on the computer again?

Her: Yes

Me: Take the CD out.

Her: It's empty

Me: Empty? What do you mean it's empty? Where's the CD?

Her: In the drawer.

Me: *smashes face into desk*

B@
 
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