eBay: Is there a way to contact an item buyer if the username is masked?

gam3r · 9 Jul 2011 at 11:12

So I recently purchased an item on ebay but heard only once from the seller. I've sent numerous messages but got no reply and it's been over a week already.

I can see that the seller sold a similar item to mine to another user, but the username is masked. I would like to message this user to ask him if he/she has heard from the seller at all but obviously I can't as the username is masked.

Is there anyway I can contact this other buyer? Other then that I think I will start a PayPal claim.

Thanks

kylew · 9 Jul 2011 at 11:26

Check to see if feedback has been left for that transaction, that should show the person's ID unless it was a "private" listing.

PhillyDee · 9 Jul 2011 at 11:34

Nope, its masked as its a 'private' transaction. All feedback is also marked as private.

J86 · 9 Jul 2011 at 15:37

There's no other way to find out who it is.

Best start a claim.

Icm76 · 9 Jul 2011 at 15:59

If you are the buyer or seller you may enter the other member's name along with the item listing number in eBay's search system, and each of you will be emailed the other's registered contact details. Find it under this link:

eBay - Find contact information

J86 · 9 Jul 2011 at 16:21

Icm76 said:
If you are the buyer or seller you may enter the other member's name along with the item listing number in eBay's search system, and each of you will be emailed the other's registered contact details. Find it under this link:

eBay - Find contact information

So what username is he meant to put in there then? Considering it's blanked out?

PhillyDee · 9 Jul 2011 at 16:41

Thats only if you want to get all the seller details, phone number, address etc.
You get a copy of theirs, they also get a full copy of yours.

Icm76 · 9 Jul 2011 at 16:47

Fisha said:
So what username is he meant to put in there then? Considering it's blanked out?

He has purchased an item, he knows the username of the person he is doing business with and can get a telephone number. Shouldn't need to involve anyone else or try to bypass eBay privacy policy.

Some sellers don't respond (yes it's poor service, but that's how some people/businesses are) and the item may yet turn up without any acknowledgement. If OP doesn't get the item or hear anything he should open a dispute with eBay or PayPal as soon as the minimum time has passed.

If the item does turn up and/or the seller repsond late then OP can mark the DSRs low for communication.

gam3r · 9 Jul 2011 at 21:16

Opened a dispute now. Tried to ring a few times yesterday and today as well with the contact details provided by eBay but it's going straight to voicemail.

jaybee · 9 Jul 2011 at 21:32

Fisha said:
So what username is he meant to put in there then? Considering it's blanked out?

He's not read the OP properly has he?

Icm76 · 9 Jul 2011 at 22:26

jaybee said:
He's not read the OP properly has he?

You're right, I misread it

doesn't matter though - the contact details page in order to get a telephone number, then opening a dispute is the only viable course of action. Trying to circumvent eBay privacy is not the right thing to do, especially when there are robust, buyer friendly procedures in place case of seller non-performance.