RMA Problem with Gigayte (via distributer)

dazzerd

dazzerd

dazzerd

Associate
Joined
14 Mar 2007
Posts
1,673
Location
Winchester
OK this is not about OCUK but another retailer.

Would appreciate some input from the GB rep on these forums and some other members.

I received a Z68-UD4 in late June. I have some other threads on here about some of the problems I have had with it. However I percevered with the board until finally the NIC died and I sent ii off for RMA.

Just been told that they have rejected the RMA because the board has a bent pin (it does they sent me a picture). The board was sent back with the cap on so this has not happened in transit nor is it something I spotted when I first received the board, so I am claiming that the board must have been manufactured with a bad socket.

The company do not disagree that I may have received the board with a dodgy socket however they are telling me that I should have inspected the board properly within the first seven days to determine if the socket was damaged. If I spotted this in the first seven days they would have provided a replacement.

Now I didn't examine the socket when I received the board I simply put my cpu in and the board (usually) posted. In fact the board worked perfectly fine (and still does) once it posts, so I never had any reason to think the board damaged. Like many people on the web I assumed this was just a bios issue.

I'm going to write to the cmpany in question and dispute this but from talking to them they say that they understand the problem but the issue is that GB will not honour the warranty for a damaged socket after seven days.

I've not contacted GB yet but will do today. Anybody had any similar problems and/or resolution?

cheers
 
secong letter 'c', if its scan then i had exactly the same problem with my Rampage 3 gene. I didnt bend the pins and they would not accept it, terrible customer service, had to go else where to get another gene mobo. still got the faulty one here at home :(
 
Cool thanks for the info. So if they repair it will "***" then have to issue with me a replacement for the NIC issue:)
 
Last edited:
These sockets are a nightmare for consumers and an amazing get out clause for retailers. Sorry, YOU damaged the pins. And they will then refuse to help.
 
PhillyDee said:
These sockets are a nightmare for consumers and an amazing get out clause for retailers. Sorry, YOU damaged the pins. And they will then refuse to help.
Click to expand...

Indeed, ill never use "can" ever again, any ideas what i should do with my damaged rampage 3 gene, 4 pins damaged on it, must have been damaged before i used it as it gave my audio, video and ram problems. NIGHTMARE!
 
They're good if you buy their s**n (Censored due to forum rules) care package, replace any parts i think within 7 days even if you broke it yourself they will replace it. Broke a fan before cos i was too hard with it and they replaced it through their package otherwise absolute crappage. They wanted to charge me £40 to test a board!!! Got it done elsewhere for a tenner lol.
 
P3N9U1N said:
Indeed, ill never use "can" ever again, any ideas what i should do with my damaged rampage 3 gene, 4 pins damaged on it, must have been damaged before i used it as it gave my audio, video and ram problems. NIGHTMARE!
Click to expand...

I would say return to Asus themselves but if you've left it for so long nowi doubt they will honour anything. You could probably sell it on fleebay or something as i know there's a few companies out there that repairs and resells them as "refurbed boards".
 
Jay85 said:
I would say return to Asus themselves but if you've left it for so long nowi doubt they will honour anything. You could probably sell it on fleebay or something as i know there's a few companies out there that repairs and resells them as "refurbed boards".
Click to expand...

Is it possible to get it re-socketed from asus, for a charge of course. So i can sell it as working?
 
dazzerd said:
OK this is not about OCUK but another retailer.

Would appreciate some input from the GB rep on these forums and some other members.

I received a Z68-UD4 in late June. I have some other threads on here about some of the problems I have had with it. However I percevered with the board until finally the NIC died and I sent ii off for RMA.

Just been told that they have rejected the RMA because the board has a bent pin (it does they sent me a picture). The board was sent back with the cap on so this has not happened in transit nor is it something I spotted when I first received the board, so I am claiming that the board must have been manufactured with a bad socket.

The company do not disagree that I may have received the board with a dodgy socket however they are telling me that I should have inspected the board properly within the first seven days to determine if the socket was damaged. If I spotted this in the first seven days they would have provided a replacement.

Now I didn't examine the socket when I received the board I simply put my cpu in and the board (usually) posted. In fact the board worked perfectly fine (and still does) once it posts, so I never had any reason to think the board damaged. Like many people on the web I assumed this was just a bios issue.

I'm going to write to the cmpany in question and dispute this but from talking to them they say that they understand the problem but the issue is that GB will not honour the warranty for a damaged socket after seven days.

I've not contacted GB yet but will do today. Anybody had any similar problems and/or resolution?

cheers
Click to expand...

Hi and sorry for the inconvenience this has caused for you.

Usually motherboard manufacturers do refuse boards if there have bent pins and most resellers know this, we however will usually fix bent pins on site.

Please log an RMA directly with us today by contacting [email protected] once done please let me know your reference and I will ensure the board is fixed and turned around ASAP for you.
 
The Sale of Goods Act 1979 may apply in this case.

Within 6 months they must accept the goods as faulty at manufacture unless the damage was caused by normal ‘wear and tear’ or misuse.

In brief, if the consumer discovers an obvious fault with the good at any time within the first 6 months of purchase and it has not been caused by normal ‘wear and tear’ or misuse, the consumer may return the good to the shop they bought it from. The retailer has a responsibility under the Sale of Goods Act 1979 to put the matter right, either through a refund, replacement good or repair. The retailer cannot evade responsibility by referring the consumer to the manufacturer (even if there is a manufacturer’s guarantee or warranty). If the retailer offers to repair the good, they must do this within a reasonable time, at no additional cost to the consumer and without causing any significant inconvenience. Alternatively, if repair is impossible or unfeasible, the consumer should be offered a replacement good on a ‘like for like’ basis (and not simply the cheapest and most basic model). If repair or replacement is not offered, then the consumer can insist on a refund. However, any refund given may take account of any use the consumer may have had of the good since they took possession of it, and the purchase price reduced by an appropriate amount.
Click to expand...
 
PhillyDee said:
Problem is, they are saying it falls under misuse. They claim customer damage.
Click to expand...

Not correct, they accept that it could have arrived that way but it was my responsibility to check when it arrived. The issue seems to be that neither of us can now prove it arrived like that. I can't claim it did as I never checked it but they can't claim I damaged it either so we're in limbo.
 
GIGA-Man said:
Hi and sorry for the inconvenience this has caused for you.

Usually motherboard manufacturers do refuse boards if there have bent pins and most resellers know this, we however will usually fix bent pins on site.

Please log an RMA directly with us today by contacting [email protected] once done please let me know your reference and I will ensure the board is fixed and turned around ASAP for you.
Click to expand...

Thanks GIGA-Man have logged the RMA. Thanks for your help.
 
You must log in or register to reply here.
Back
Top Bottom