Soldato
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- 15 Aug 2007
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Buy from an honest trustworthy business like OcUK In future!
Online retailer GamesBasement.co.uk stole my money!
- Thread starter gee3000
- Start date
That's not correct. Your bank will be able to reverse the payment. You get more protection with credit cards, but payments on debit cards can be dealt with too.
Soldato
- Joined
- 4 May 2006
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- 3,393
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- Manchester
Have you posted on their forum kicking up a fuss? I used to work there and the more you complain the quicker they tend to process stuff like that.
This is one reason why it's really worth purchasing stuff online using a Credit Card if you can, as you get better protection.
Your bank should be able to help, but I've never had to call them about a debit card transaction that was never received.
First thing I would do would be again to e-mail or phone the company and explain how long it's been, the lack of clarity from the company as to why you have yet to be refunded.
I would then give them an ultimatum, tell them that you will give them something like 5-7 days before you have your bank reverse the payment. Obviously make sure all the details are there so they are aware of who you are, so they can refund you.
I had a similar issue with a company where I placed an order for a few items. I waited a month and had not received anything, so I e-mailed them to ask why not. One item was out of stock, so I asked why had they not sent me the items that were in stock. They apologised and said they would send them out the next day. A week went by and nothing, so I e-mailed them again, got no response. Another week later, they finally arrived. However it had now been two months and the main item I had ordered still hadn't arrived. I e-mailed them again (as there was no number) and heard nothing back.
So I then sent them an ultimatum e-mail like I've outlined above and they refunded me pretty much straight away after that.
I'd imagine it's not good for a company to have payments being reversed by a bank.
Your bank should be able to help, but I've never had to call them about a debit card transaction that was never received.
First thing I would do would be again to e-mail or phone the company and explain how long it's been, the lack of clarity from the company as to why you have yet to be refunded.
I would then give them an ultimatum, tell them that you will give them something like 5-7 days before you have your bank reverse the payment. Obviously make sure all the details are there so they are aware of who you are, so they can refund you.
I had a similar issue with a company where I placed an order for a few items. I waited a month and had not received anything, so I e-mailed them to ask why not. One item was out of stock, so I asked why had they not sent me the items that were in stock. They apologised and said they would send them out the next day. A week went by and nothing, so I e-mailed them again, got no response. Another week later, they finally arrived. However it had now been two months and the main item I had ordered still hadn't arrived. I e-mailed them again (as there was no number) and heard nothing back.
So I then sent them an ultimatum e-mail like I've outlined above and they refunded me pretty much straight away after that.
I'd imagine it's not good for a company to have payments being reversed by a bank.
Aye, CAB and start following legal proceedings. Also, one of our legal experienced forumites might offer to lend a helping hand with a letter (thanks again Skull!
) . Once a company starts seeing the words 'Legal action will be taken' and 'County Court' they generally pull their finger out their ass. Worked for me with Orange after after they took the **** out of me for months on end.
Beaten to it
Although I think it's the Triton AX720 at £99. I always do a Google search for anything I'm thinking of buying and it's surprising how often a well known (hopefully safer) seller can be found. OCUK nearly always comes up from a Google shopping search for computer bits and with the free delivery nearly always - 
- well priced.It would be good if we could get some recommendations from people here on where to go for stuff. I've had very good returns service from Staples on line if it helps (hopefully not seen as an OCUK competitor).
Andi.
Soldato
- Joined
- 16 Nov 2010
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Pretty sure that the bank can do some kind of thing about it. I know if you phone trading standards they may be able to give you more advice about this
kd
kd
Soldato
- Joined
- 18 Mar 2010
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- 4,190
Surprised people wait months for the company to refund/sort themselves out...i would have went to my bank after 2 weeks maximum to get money back. (chargeback)
Agreed. I feel sorry for op but he should not have let it drag out.
Associate
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- 14 Mar 2010
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- Suffolk/Bournemouth(Uni)
Are you sure you would want a woman from Games Basement? You probably wouldn't be able to get her up the stairs.
