Battlefield 3 thread - Server details in opening post -

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Finally!! 7th go Phew!!!

Plenty of help and lessons for you guys:p


'Carla' has joined the chat.
Adeel Mirza: Hi Carla. My demand is very simple. I want 20% discount on Origin Battlefield 3 pre-order. I have asked 5 times now for discount politely and 5 times I have been turned down while otehr people have managed to get discount. I am asking for some reduction as I would really like to order on origin but no one seems to be listening
Adeel Mirza: I am based in UK and Uk Origin seems to be around £10 more expensive than retailers. Battlefield 3 on Origin seems to £39.99, while amazon UK is giving it for £29.99 http://www.amazon.co.uk/Battlefield...M958/ref=sr_1_1?ie=UTF8&qid=1313515517&sr=8-1
Carla: I apologize for the inconvenience you have been experiencing. however, if it would have been in my hand, I will have definitely done it for you. Unfortunately, I do not have enough access on the information so that I could have provided you the discount, What I can recommend you is to search for the retailer which can avail you the best promotion and discount over the Pre-order of BF3, so that you will be availed with the best deal.
Adeel Mirza: What kind of information you would like ? Origin has best stuff as it includes both Karkand pack and Physical warfare pack. While other retailers are either missing one or the other or both
Adeel Mirza: That's why I would like to pre-order on Origin but it is equally £10 more expensive. I want some reduction as I believe £40 is pretty expensive
Adeel Mirza: Other customers are enjoying the 20% discounts including my brother.
Adeel Mirza: I don't know what EA live support is playing at here. They are giving discounts to some people while denying to others. Seems very strange
Carla: Adeel, I want to get you a quick resolution and for that I’m going to escalate this issue to level 2. Level 2 executives are well equipped to handle such issues. I’m confident they’ll solve the issue or suggest alternatives. It might take a while before you get connected; we appreciate your patience and cooperation. So, for better assistance, may I escalate it to level 2?
Adeel Mirza: I must say it is a very poor customer service from EA. Yes please escalate it to level 2 if you wish
'Carla' disconnected ('Transferred to Queue').
Hi, my name is Trisha L.. How may I help you?
Trisha L.: Please give me a moment while I review the Chat Log so that I can understand exactly what the issue you are having is today and the troubleshooting steps that have already been done. Your time is very valuable to me and I do not want to waste it by doing troubleshooting steps we have already followed through with. Please take note of the following Chat ID1097624. This will be very important if you happen to get disconnected anytime during this chat or need to refer back to this same issue. You can always get back in contact with Live Chat and give the next Agent your ID so you do not need to re-explain anything.
Adeel Mirza: Well that was a long waiting time
Trisha L.: sorry about that please give me one sec
Adeel Mirza: I am just an unappreciated customer, so what does it matter anyway
Trisha L.: The 20% discount codes don't work on pre orders
Adeel Mirza: Please stop this BS. Other people have gotton the 20% discount on the Origin Battlefield 3 pre-order and it is working for them. This is what I want aswell as EA customer. Otherwise I suggest EA reduce their price from £39.99 to £29.99. This will stop the hassle of these kind of chats unless you earn commission on each chat
Adeel Mirza: I don't know why EA is charging £10 extra in UK compared to other retailers
Adeel Mirza: Game UK is also only charging £29.99: http://www.game.co.uk/PC-Games-and-...ield-3-Limited-Edition-Physical-Warfare-Pack/
Trisha L.: Im sorry you feek that way but that is the truth, i will be more than happy to give you a 20% discount coupon code and you can try it yourself
Trisha L.: feel*
Adeel Mirza: I would like the 20% discount code that actually works.
Trisha L.: It will not work on Pre-orders that is what i am trying to tell you
Adeel Mirza: I better not be messed around. Otherwise I will report directly to EA on their poor customer service
Adeel Mirza: Give me the code any way and I will see if it works or not
Trisha L.: Like I told you the coupons that we have do not work on Pre-orders, you can call here and ask and they will all tell you the same thing
Trisha L.: I dont know why we charge more we just do
Adeel Mirza: Ok fair enough. If you can provide me the 20% dicount code, I will appreciate it
Trisha L.: If you would like to complain about it you can go to the forums or support.ea.com
Trisha L.: okay I willl give you the code
Adeel Mirza: Thanks
Trisha L.: no problem
Trisha L.: coupon code: 56Y6T4XE
Trisha L.: there you go, did you have anyother questions or concerns?
Adeel Mirza: I will just check this code. So bear with me for few moments
Trisha L.: ok
Adeel Mirza: Well it's saying invalid code. I am in UK so does it matter. My brother got the 20% code and the code format is something like CV345-FG567-BVC36. Well this is example but you get the idea
Trisha L.: what are you trying to buy?
Adeel Mirza: Battlefield 3 pre-order on UK origin which is currently standing at £39.99
Trisha L.: Ive told you that the coupons dont work with Pre-orders
Adeel Mirza: I think you are giving me the wrong one. Could you kindly please ask one of your colleague who may have given the 20% discount code to see if they can get the correct formated code
Trisha L.: I know what codes to give, im one of the highest supports here. I have told you that the coupons do not work with pre-orders.
Adeel Mirza: I am an EA customer who has bought several games before such as Battlefield 2, battlefield Bad company 2, battlefield 2142. They are highly enjoyable and I don't want to be left disappointed with today's situation. As a customer I would like to get the discount matter sorted out today. I don't want to get the wrong impression but I am sure you can help me with the correct discount code
Adeel Mirza: I think Phil is one of the staff memebr who has given discount codes
Adeel Mirza: Phil or Phils
Trisha L.: Okay I have a code I want you to try I just found it
Adeel Mirza: Ok
Trisha L.: *****-*****-***** try this please
Adeel Mirza: It worked :). See I did tell you that correct format code will work.
Trisha L.: Yeah, I didn't see it but then I found this one code
Trisha L.: and I figured we should try it
Adeel Mirza: I do hope that in near future EA will reduce the battlefield 3 price from £39.99 to something like £29.99 or £30.00 in UK. It will save a lot of time and lead to great customer satisfaction will EA. I do wish you well in future and you have definitely made me a very very happy EA customer :D
Adeel Mirza: with EA
Adeel Mirza: Best regards
Adeel Mirza: :)
Trisha L.: thank you so much, and sorry about that
Trisha L.: Great, well thank you for contacting Electronic Arts and for chatting with me and I was glad I was able to help you. You should be getting a survey in your e-mail for our chat and if you could fill that out it would be great. I will also be sending you an e-mail with the chat log in it. When you are ready, you can go ahead and press the disconnect button to exit the chat. Have a great day!
Adeel Mirza: As this was a one off, I will forget about it. But I do hope that EA listen to it's customers more in near future
Adeel Mirza: Thankyou dear and all the best :D
'Adeel Mirza' disconnected ('Concluded by End-user').
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A very hard earned 20% discount!!

Mission done well!!

WingZero30 aka Adeel Mirza:cool:
 
I bet these codes were a summer discount for EA employees and someone gave away theirs on live chat and it's all spiralled out of control! /imagination.
 
It becoming clear that some of the service reps know what the game is and what people are asking for and others just have no clue what so ever, that is slightly embarrassing for EA.

Wonder if the centers are in different countries and its a lottery as to who you get
 
I like the fact that it is Noken and his team from BF2 in all the vids. The guy who made the old BF2 Mine videos if you didn't know. I wonder if he directed this one, would be a nice touch. :D

In case you haven't seen it:

 
degen said:
Yes! Finally got a 20% code - it seems persistence is the key to success with these guys.

Phungshok: Hi, my name is Phungshok. How may I help you?
dave: Hi mate
dave: Basically i've got Battlefield 3 Pre-Ordered from Game for £29.99 but i've been hearing some rumours going around the old mill that it's possible to get a 20% discount code from some nice geezers like yourself. If this rumour turns out to be true i'd be most grateful for such a code so I can cancel my pre-order and re-order from Origin, as i'd much rather have a digital download.
dave: Thanks xxx
dave: I'd be forever in your debt and would probally name my first born after you too
dave: Maybe not his first name, maybe a middle name or something
Phungshok: I sincerely apologize for inconvenience this cause but we unfortunately, do not provide discount code for this case.
Phungshok: Discount code are generated automatically when we have promotional offers
dave: Imagine it though - Debbie Phungshok Morgan.
dave: If anything this a good deal for you, £8 off Battlefield 3 for a place in history.
dave: I'm also a very influencial player at the News of the World, I could get you some dodgy recordings if you wanted?
dave: I also have a very intelligent girlfriend, so my child will probally be prime minister or something.
dave: Could you not click the Auto-Generate button on the big code machine?
dave: Just this once Phungy.
Phungshok: I'm providing you 20% discount code onetime exception.
dave: I knew you were top bloke!
Phungshok: Here's a 20% discount code: *********
Use this code on "Check out "on Origin store http://store.origin.com
dave: Brilliant, :) You've made me a very happy man.
dave: I'm forever in your debt
Phungshok: You are welcome
Phungshok: Is there anything else I can assist you further?
dave: No thanks. Now what favour would you like from me?
dave: Think of me like a genie, 1 wish though, not 3... i'm not made of money.
Phungshok: Its ok.
Phungshok: Thank you for contacting Electronic Arts support today.
Phungshok: Lets see in BF 3
Phungshok: See you in BF 3.
dave: Sure thanks! Goodbye buddy.

So, if they say no just keep on badgering them haha.
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I even copied your introduction lol!

Cathrine: Hi, my name is Cathrine. How may I help you?
Paul Thomson: Hi I'm well thanks!
Paul Thomson: Basically i've got Battlefield 3 Pre-Ordered from Game for £29.99 but i've been hearing some rumours going around the old mill that it's possible to get a 20% discount code from some nice geezers like yourself. If this rumour turns out to be true i'd be most grateful for such a code so I can cancel my pre-order and re-order from Origin, as i'd much rather have a digital download.
Paul Thomson: I'm so excited about the beta!!!!
Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Cathrine: So you need the 20% discount coupon?
Paul Thomson: Yes PLEASE
Cathrine: But is exceptional.
Cathrine: it is*
Paul Thomson: I'm an exceptional case!
Paul Thomson: Really, I am the worlds biggest BF3 fan
Cathrine: How can you say that?
Paul Thomson: Well
Paul Thomson: I have loads of hours of BC2
Paul Thomson: Medal of Honor
Cathrine: How many BF series have you played?
Paul Thomson: and I hate Call of Duty
Paul Thomson: I really hate Call of Duty
Cathrine: Okay.
Paul Thomson: I will name my first born child after you as well!
Cathrine: Please wait.
Paul Thomson: Ok thanks
Cathrine: Here is a 20% discount coupon code XXXXX-XXXX-XXXXX But please use it before 31 Aug. It will not work after 31 Aug.
Cathrine: Is there anything else I can help you with today?
Paul Thomson: OMG THANK YOU
Cathrine: Your most welcome!
Cathrine: It was my pleasure to assist you today. I would appreciate if you could take out some time to fill our customer service survey that you would receive in your email within next 24 hours.
Paul Thomson: No problem!
Paul Thomson: Thanks again
Cathrine: Thanks for contacting EA. Have a nice day.
Cathrine: Bye! Take care!
Paul Thomson: Cya!
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PapaLazaru said:
How can being turned down for codes that have not been advertised be embarrassing for EA?

They don't owe anybody anything. Few people on here have chanced it and got lucky.
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If you look back a page youll see i agree, but they should all be singing from the same sheet, and to have your employess suggest that the Warfare pack is simply an add on is :o
 
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