Right, well the Autoglass guy has been and gone, different bloke to last time and actually appeared to a) know what he was doing and b) know what he was talking about.
Audi marked glass is now in, and it certainly looks to be fitting far more snugly into the seals (I can't drive it yet to gauge wind noise, still waiting for the adhesive to set), but the sensor (replaced with a new one now) isn't working, and VCDS is still showing a lack of communication error (DIS still displays defective headlight/rain sensor error). The guy from Autoglass took a look at the error in VCDS, watched me clear it, and then proceeded to agree that there is little discussion that something is broken or unplugged further into the car, most likely the loom to the sensor has been tugged far too hard during the last screen removal/refit and as a result it's either snapped in some inaccessible place or has come unplugged if indeed it has a plug at either end (of which I've no idea as that would involve me removing the headlining, and I'm not prepared to do that).
The Autoglass guy rang his manager and informed him that there was little point sending their "Tech Guy" (turns out they have only existed for a few months, as they have only recently bought the kit to do diag readings, be that via VAS or VCDS/VAG-COM) to me, as he won't be able to do anything beyond what I've already done. However the manager was adamant that their procedures need to be followed to a T, and that there was no escaping the need to send the "Tech Guy" to me.
This was all very well and good (procedures are procedures no matter how daft, and won't be implemented at branch level so there was little the manager could do), until he told me that it would be NEXT THURSDAY before the "Tech Guy" could get to me. Obviously I wasn't best pleased with this news and gave them the ultimatum that they either get this dealt with today or I take it to Audi and send Autoglass the bill. I was again told that Thursday was the next available slot, and that they wouldn't authorise any repairs until such time as they had exhausted their fault-finding guidelines (I do hope this ends at electronic diagnostics, as they sure as hell aren't pulling my interior apart to chase a cable). I told them that this was simply not good enough and that I would once again be telling Churchill to not authorise any payment to Autoglass (leaving them now out of pocket to the tune of two windsceens, two gel-packs and a sensor).
5 minutes later I receive another phone call from the local branch manager, informing me that there is a newly available slot at 1 PM available for the Tech Guy, and could I be available at that time (surprise surprise, the threat of further action resulted in immediate response from Autoglass).
So I now await the arrival of the magician at 1 PM, of which I know the outcome is going to be that there is no way they can "reset" the sensor (I assume they actually mean "clear the fault code", but whatever), and that I'm going to have to get Audi to take a look at it.
Fun and games...
