mmmm complained to EA regarding ASDA... offered me 15% discount code on anything OTHER than BF3. Told them I was not amused and just escalated my complaint to a team... which turns out is pointless.
you:
I rarely pre-order games, and am very unhappy with the entire process to date
you:
The fact a company doesn't wish to do something about a supplier failing massively on their part is quite bad
Vishal:
I can understand that you are unhappy with the process and I would also like to forward your feedback to our concerned team where it will be discussed and reviewed.
you:
I don't see why I should be punished for being a loyal customer
you:
Forward my details to your team then, I wish to take this further.
Vishal:
Sure.
you:
I don't see how offering me a discount code for another game is helpful to providing a solution
you:
When my complaint is regarding a game I ordered but did not recieve
you:
It is quite clear that anyone wanting BF3 would not want to purchase another game instead...
you:
Given its one of the largest releases in 2011
you:
So saying the discount code CANNOT be applied to battlefield 3 is not a "system issue" its a management decision
Vishal:
I am agree with you and will make sure to forward your feedback to our concerned team where it will be discussed and reviewed.
you:
How will they get in touch?
Vishal:
No, they will not contact you but if there would be any update regarding the game discount then you can see that on the forums.
you:
I don't use the forums
Vishal:
You can also check the latest updates regarding the game on Origin.
you:
So basically, we haven't resolved anything...
you:
You pass my complaint onto a team, that wont deal with the complaint on an individual basis
you:
So what is the point in me complaining
you:
You offer discount codes... that can't be used with BF3
you:
Despite me reading about the fact that you do offer such discounts
you:
Your proprietary platform is also £10 more expensive than 3rd party retailers
you:
And you expect me to be happy?
Vishal:
I am sorry but currently we don't have any other promotion going on for the BF3 game. What I can do for you is I can provide you 15% discount code and you can use that code to purchase other game.