Hello,
We’re writing regarding your order for the ASIN B002HEXVUI in order number XXX-XXXXXXX-XXXXXXX.
We've been advised by the manufacturer that in some cases the book and art cards were not included in the Limited Edition Avatar Steelbook Blu-ray you've ordered. Unfortunately, the supplier did not include these items in all units of stock delivered to Amazon.co.uk. We're liaising with the manufacturer to confirm how the situation can be resolved.
You may either refuse delivery or return it to us for a refund. For returns instructions, please visit our Returns Support Centre at
www.amazon.co.uk/returns-support
We apologise for any inconvenience and are working on the issue for you. We'll contact you again shortly once we have a resolution from the manufacturer.
Kind regards,
Customer Service Department
Amazon.co.uk
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