Wait, so he wasn't able to claim carer's allowance and she couldn't claim incapacity benefit because she wasn't diagnosed with anything, but she was also deemed unfit to work? By who?
Something's missing here, surely.. According to the article she couldn't move. How difficult is it to get a GP to say "you can't move"?
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Very difficult. It can take many years on end to get a simple diagnosis from a GP or the NHS. They are normally as avoidant as they possibly can be with diagnosis, most of the time they will simply hand you medication without diagnosing or writing any information regarding what you have.
Long term / permanent disabilities are incredibly difficult to get diagnosed.