I changed because I was sick of Natwest trying sell me things everytime I go in and the queue's are always massive.
Me: Hi can I pay this in please
NatWest: Oh we have a note on your account please take a seat.
Me: OhhhNOEEES!!!!!
After a 15 minute wait
Natwest: oh you have a note that you a due a review. (Review = we would like to sell you insurance you dont need)
FUUUUUUUUUUUU
Me: Hi Can I pay this in.
Natwest: sure, would you like a Mortgage.
Me: Yes please.
Natwest: Take a seat
Waits 10 mins to be took in a room
Natwest do you have your 20k depost
Me: well no you did not ask me that you offered me a Mortgage.
Me: Hi I would like to pay this in
Natwest: sure, when is your house insurance due.
Awful bank.
I am more than happy with my reward account. I have never dipped in to my overdraft so no problem with the fees. They were very up front about the fees on arranged overdrafts so no problem. They have nifty machines for paying in cash and cheques that issues reciepts, Natwest were still in the 70's with put your money in an envelope.
I have no problem with online banking either....whats so bad?