Virgin Media Discussion Thread

Don't know if i'm in the right thread or not, did anyone else get an email from VM saying their bill will be increased by £3.50 come April?

I knew an increase was in the works due to the new speeds coming this year.

Just confirmed with VM that my 50Mb (120Mb upgrade soon :D) will still cost £25pm all in going forward.
 
Just confirmed with VM that my 50Mb (120Mb upgrade soon :D) will still cost £25pm all in going forward.

That just for the BB or including phone? Either way, who did you have to sleep with to get that price!?
 
Just switched to Virgin 30mb package after being on ADSL for 10 years. I had been stuck at 6mb for the last 6 years with be unlimited using ADSL2+.

I literally can't believe what I have been missing out on, these speeds are immense and it doesn't cost that much more than what ADSL was costing me.

I only had it installed yesterday and there was a major fault this morning causing all virgin tv, internet and phoneline services to go dead. Initially I was very annoyed but the first thing that I noticed was Virgin acknowledged the fault and had it all fixed by 2pm this afternoon with text messages updating me, whereas with beunlimited and BT they would never accept that it was on their end, it was always 'check your filters' 'plug into test socket' blah blah.

TLDR;

Switched from ADSL with Bethere to Virgin 30mb and very happy :)
 
Wellcome to the cable broadband realm! Consider spitting on ADSL lines at every opportunity :p
 
Wellcome to the cable broadband realm! Consider spitting on ADSL lines at every opportunity :p

haha :D My upload is almost the same speed as my ADSL2+ download! Even with Virgin throttling me last night to 9mb (got bit carried away with downloading :))it was still way faster than my ADSL2+.
 
What's the first part of your hostname? If you go here it'll tell you.

Mine's cpc*-watf10 - I'm guessing you're on a different network segment (the number after watf) to me?

I'll check when I'm home this evening.

cpc22-watf10

What about London? I'm currently on bt infinity and get these speeds? are they good?

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Sorry I don't really know about specific areas other than Watford (at least my segment).
 
I can cancel when I want after complaining.

What I mean is, what setup fees did you pay? For example, I have no current BT line, so there's be a £120 fee iirc, plus £99 for infinity. That's a lot of money. :(

Virgin promise me it'll be fixed before the upspeed rollout.

Oh right. No I didn't have any additional costs as luckily I have a BT line into my flat already. Just had an engineer come round to stick the filter face plate on and "show me how great my speed is"

isn't virgin better than bt infinity?

Not for me. At this time of night (8pm) I would be getting less than 1Mb on Virgin Media, BF3 would lag like crazy and packet loss would be horrendous

Since switching to Infinity I get a solid 40Mb down and 10Mb up (Virgin upload was less than 1).

Best decision I ever made. But it does depend on where you are
 
Oh right. No I didn't have any additional costs as luckily I have a BT line into my flat already. Just had an engineer come round to stick the filter face plate on and "show me how great my speed is"
See my issue is I don't want to get another phone line (already have a Virgin one) and pay rent on it as well as paying an installation fee just for working broadband, when I've been told the latest time of fixing it will be this summer.
 
i have a issue.

my upload speed as droped to 2.80Mb again. i had this issue when 5Mb upload was rolled out in my area but that got fixed by lowering the upstream voltage from 53.80 to 43.4,

but now my upstream voltage is at 45.80, is that why my upload speed as droped again?
 
Most likely not, my one is 46.3.

During colder weather the power level will increase as resistance in the cables outside increases.
 
i think the Acquire Downstream Channel has changed because now i have 6 Downstream Channels

the Acquire Downstream Channel is locked on to 307000000 Hz

could that be why?
 
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