I pay £38.90 a month with Virgin 50mb

fiveub · 26 Feb 2012 at 17:08

Does that sound about right? I keep thinking to myself this is expensive as to what I actually have.

I have 50mb, which is being upgraded to 120mb which I don't really need? I am sure I could cope with 30mb, and I am paying £38.90 a month.

Is it easy to down grade to maybe 30mb with the free upgrade to 50mb? Or how would it work if I wanted to reduce the costs and save some money? How much do you pay with Virgin?

fiveub · 26 Feb 2012 at 17:13

I have noticed it is a bit cheaper when you look on their website now.

I guess I am stuck in a contract with them so I couldn't downgrade?

wazza300 · 26 Feb 2012 at 17:14

im on 30mb,n pay £26 i think need to check,but they have told me they are doubling my speeds to 60mb so i would downgrade if i were you

you can switch/downgrade your broadband if youve been with them for the length of the contract

fiveub · 26 Feb 2012 at 17:17

I am unsure what length or how long I have or if I have gone past the contact stage. Not entirely sure how it works to be honest. Is there an easy way to find out?

ChrisD. · 26 Feb 2012 at 17:19

5UB said:
I am unsure what length or how long I have or if I have gone past the contact stage. Not entirely sure how it works to be honest. Is there an easy way to find out?

Phone them and speak to cancellations.

d_brennen · 26 Feb 2012 at 17:22

If it's over a year since you got it in you're likely in a 30 day rolling contract now. Speak to retentions and tell them you are in the market for a new provider, they might offer a discount

StonedPenguin · 26 Feb 2012 at 17:28

I called them the other day to ask about upgrading to 50mb from 30mb and they said it would be an extra £18/month, I didn't bother.

Beans on toast Dave · 26 Feb 2012 at 17:33

if your contract period has expired phone and cancel they will offer you a reasonable deal
but if you say you want to cancel and leave it at that they will phone you daily (work hours) to get you to resign and offer you a very good deal
they worst that can happen is that you phone up and say you have changed your mind and want to stay

gareth170 · 26 Feb 2012 at 17:35

5UB said:
I am unsure what length or how long I have or if I have gone past the contact stage. Not entirely sure how it works to be honest. Is there an easy way to find out?

contact VM and ask how long you've had the 50Mb service then if its 12-18+months just tell them u want to downgrade

gareth170 · 26 Feb 2012 at 17:40

challengedavid said:
if your contract period has expired phone and cancel they will offer you a reasonable deal
but if you say you want to cancel and leave it at that they will phone you daily (work hours) to get you to resign and offer you a very good deal
they worst that can happen is that you phone up and say you have changed your mind and want to stay

my friend tryed that, it didn't work

so i wouldn't recommend doing that but if your lucky to get a offer then it would be great

Beans on toast Dave · 26 Feb 2012 at 17:51

gareth170 said:
my friend tryed that, it didn't work

so i wouldn't recommend doing that but if your lucky to get a offer then it would be great

well he did not try hard enough, it worked for me for the past 5 years

gareth170 · 26 Feb 2012 at 17:51

5UB said:
How much do you pay with Virgin?

i pay £25 for 50Mb, £13.90 for phone, £6.50 for tv, total £45~

gareth170 · 26 Feb 2012 at 18:01

challengedavid said:
well he did not try hard enough, it worked for me for the past 5 years

oh trust me he tryed very much even with the manager, also did a compleat....

i got one offer about the tv service when i wanted to downgrade it.

personly i don't like keep lieing just to see if they give u a offers. 1 or 2 times to do that i feel is enough

a03dugga · 26 Feb 2012 at 18:01

I pay £38 per month +/- £2 depending on emergency calls.
I have the 50Mb, Basic cruddy telephone, in case our main line with bt goes down and basic TV.

Speed · 26 Feb 2012 at 18:02

MilanoChris said:
Phone them and speak to cancellations.

+1 to that. You can get some good loyalty discounts that way.

wazza300 · 26 Feb 2012 at 18:03

its going up £1.50 pm too ive had a letter

fiveub · 26 Feb 2012 at 18:05

Do you think I could keep at 50mb, speak with cancellations and see if I can get it cheaper?

wazza300 · 26 Feb 2012 at 18:06

just ask them first say its abit too much atm,if they wont budge ask to downgrade to 30mb package,which will be 60mb soon

"threaten to smash there vmbox"

oh and they do discount you so much if you have broadband/tv/and phone altogether

Speed · 26 Feb 2012 at 18:09

5UB said:
Do you think I could keep at 50mb, speak with cancellations and see if I can get it cheaper?

Yes, phone up and complain that they promised the upgrades would be free, you've had a letter and prices are going up. So say you wish to cancel and ask to be put through to cancellations whos job it is to keep you as a customer.

Don't be afraid to push hard for a decent discount.

a03dugga · 26 Feb 2012 at 18:12

Speed said:
Yes, phone up and complain that they promised the upgrades would be free, you've had a letter and prices are going up. So say you wish to cancel and ask to be put through to cancellations whos job it is to keep you as a customer.

You'll have a "great" experience trying to pull that off if they put you through to the indian Op's. Mind you, they always credit your account if you ask.